Mercure Sydney Parramatta

The bathroom was very dated and had mould on the ceilings and shower pressure was slow. the water temperature was inconsistent too, posing a risk to young child as the water went too hot and or too cold very quickly! there was mould around the skin and the bench top looked like it was going to break off the wall. the air con system was terrible, there was a lot of dust in the vents and you couldn't control the temperature, only the fan speed was adjustable. there was no concierge service as we needed help with our bags and the receptionist said they were short staff to help and wasn't too kind on the phone. the hotel was annoying to get to was there was no right turn into the hotel, we had to do several u turns to get there, car parking was very tight, lucky we had a smaller SUV however a bigger car would be pose a risk of hitting the wall/kerb etc. the room card kept being deactivated so we had to go to reception to fix it every night, they said it was because it was next to my phone/credit card even though it wasnt. property seems very dated for a 4 star hotel.

Everything was perfect thank you

Everything

Good

The cleaning and maintenance of the property is very poor: mould on the bathroom roof due to poor ventilation, carpets not vacuumed, and layers of dust. This is somewhat disguised by poor lighting in the rooms. Maintenance appears to be patch up jobs and we had to move rooms in the middle of the evening due to the roof leaking above our toilet when water was used from the room above. This was a known defect that hadn’t been repaired properly

Are chosen Hotel I heard was good Hotel and was close to the wedding I stayed two nights the second day in the morning my daughter got glass in her foot it was in the carpet I took the glass out from her foot then I reported it and show them the glass and I told him with a carpet was not clean properly I told them to clean the carpet maybe there's more glass my daughter did not have a good time at the wedding because her foot was saw and today I'm very disappointed

Very rundown and not kept tidy.

Staff were great, bed was so comfortable. The toilet seat was broken, mold on roof in bathroom. Breakfast was very nice.

Reasonable value, good breakfast. Beds a bit soft

The mattresses was sinking, the breakfast hot meals were all cold and was served late. However, all the staff were excellent.

Good wrlcoming atmosphere.

Most of the staff was very helpful,the girl who checked us in was very unhelpful and felt like an unwanted guest. Buffet was great. Charged for car parking twice. Has to call them and sort out the issue. Location is prominent close to food takeaways and parramatta. Probably won’t come back because of customer service received at front desk.

Staff were courteous, friendly and helpful

The card reader was a big problem getting out of the car park and also using the lift to the room.The design of the car park made getting in or out of the car park almost impossible. The engineers of this place should have been fired. The food was ok but the room needs to be a bit more cooler. This place needs a bit of money to bring it up to standard. The interior corridor painted white resembled more of a classroom. The room was ok.

Was disappointed that it didn’t have courtesy parking

Good location and clean room

Clean room, friendly and helpful staff, great location.

I stayed here as I was exhibiting at at consumer show nearby. Realised I was paying $750 for Saturday night. What an insult when Fri night was just over $200 (what it was worth) This is purely price gouging! The common areas (hallway doors etc had paint chips and looked completely rundown. The room itself not bad, although no main light, so relying on bed side lamps etc. Bathroom run down, clearly poorly maintained/cleaned over the years and mould on the roof. Taps in shower and basin nit labelked hot/cold and the basin cold tap would swivel around past off and start running again. Jug/kettle looked grubby, wouldnt use. Cupboard around mini bar had an internal light that went all night... couldnt get it turned off. LED so bright - tried to cover with a towel as light reflecting from mirror directly into my line if sight in thd dark but without much success. No restaurant, bar or room service for this $750 Sat night, and I had to get dressed and go to reception to get a $5 can of soft drink. Staff were reasonably friendly and ordering a taxi waz very efficient. Overall, what a disappointing experience. Will think twice before booking any Mercure again. I spend 40% of my time in hotels for work and this just didnt stack up for the money.

The hotel and room were amazing! Booked last minute as had to move hotels, super quick and easy, lovely staff greeted on arrival, secure car park and overall a great experience!

I found the hotel quite modern. Bed was massive.