Mercure Sydney Parramatta

I stayed at this property for 8 nights and was very disappointed with the overall experience. Dirty dishes were left on the floor outside rooms for over 24 hours without being cleaned up, which was quite unhygienic and unpleasant. During my entire stay, the staff never greeted me or offered any kind of welcome, which made the atmosphere feel cold and uninviting. The room itself lacked basic modern features—there was no smart TV, and the Foxtel service was fuzzy and didn’t work properly. I attempted to order room service and called repeatedly for over an hour with no answer. Eventually, I gave up and went across the road to eat. To top it off, the checkout experience was just as impersonal. The staff member at the desk didn’t speak to me at all—she simply handed me the bill with the EFTPOS machine beside it, offering no goodbye or thank you. Overall, the lack of hospitality and poor service made for a disappointing stay. I would not return or recommend this hotel.

The property has a great selection of food outlets as well as a supermarket across the road and a pub that does really great food.

Great location. Excellent staff.

Nice spacious clean room. Quite dark though. No overhead lights over the bed, just lamps. Made it very dark at night even with all the lamps on.

Dirty rooms, tired carpet, chipped bath cracked tiles. In poor health this place. Accor you should do more!

Very nice and friendly staff,ready to help.

Well priced comfortable stay

Clean and friendly place to stay.

It appeared the rooms had been recently renovated. A quiets nights rest, good facilities, helpful staff and reasonable room rate. Would stay again

Property needs a revamp it’s very tired.😴

perfect for our needs

On arrival in our first room my wife & I were met with the stink of wet carpet as the fridge must have leaked & a loud fan/dryer was in operation. The second room had two single beds, no double bed, a broken power point, stained towel, upside down toilet roll holder (so the roll kept falling off), the shower flooded the bathroom, no toilet brush, the soap dispenser was placed over a metre from the sink & the corridor smelt. The whole place looked tired & in need of a re-paint & general clean

3 days 4 people 2 towel. Never cleaned the room in 3 days

The beds were comfortable, the staff were very attentive, and the breakfast was great. The pool was heated and open until 10pm which was fantastic after long days playing sport. We would happily stay here again

It was 24 hours and still have that luxury feel at the last minute.

Everything was so easy!

Disappointed restaurant and room service only during the week, so wasnt available. This wasnt clear. Communication wasnt easy, I sent numerous messages and tried to call and no response. example - I sent a message requesting portacot, no acknowledgement and I made other arrangements, then showed up with a portacot in the room - good thing was that I wasnt charged.

Double charged for accommodation

This is a good location near the line rail to get around. But it is a bit outdated. There was pealing paint and missing wall paper. But bed comfy it was clean and staff friendly

Staff were excellent & very helpful.