Le Nouvel Hotel

we arrived early said room not ready. said come back in an hour we were told it was not ready again. that was at 2,55 pm woman did not even look at computer. at three shift change went to new girl to ask when room would be ready she looked at computer and it had been ready.we called the day before and they told us if room ready we could check in. plus smelled od pot. the whole time.

I wish i would have known that the restaurant and bar were not available other than. Breakfast i would have booked else where as that was important to me and my family and why i choose this hotel

This is my 3rd time staying at this hotel and i choose ot everytime bacause i know it's clean and well kept with friendly staff. The location is close to everything you need at walking distance. I park in the underground parking and my car doesnt move till its time to leave. Will stay here again next time i go. Whenever that may be

Hotel is so clean, breakfast amazing , staff so cooperative.

Good value, location and comfy beds.

Everything was perfect!!

The stay was fine but pricy for what it offers. However they are under renovations, the gym wasn’t useable and breakfast was NOT included when i thought it was like many other hotels advertise. Not sure I would be back.

Les chambres sont propres, les lits confortables et le personnel très accueillant! Près des magasins et des restos (à pied)

Clean room. Very large.

I don’t like it

Pros: The location was convenient and the staff was friendly and tried to be helpful. Cons: The parking garage was cramped and labryinthine. The lobby is still under construction so it was loud and cluttered. The hotel is a bit dated, check in was a slow process and the elevators were loud and slow. I found a hair on a "clean" towel. The thermostat didn't work in 1 of our rooms and wouldn't go above 18°C. We had a plumbing issue right before heading out for the evening and I couldn't reach a human being for 20+ minutes (tried calling housekeeping and maintenance).

The front desk staff are always so warm and welcoming. It is a great way to start your stay. The lobby renovations look great.

Parking was in a parking garage so the weather didn’t matter. The room was clean. There was construction happening in the lobby but it was still accessible.

Major renovations going on, but only a minor inconvenience. Price and location are tough to beat. Stay here several times a year. Always clean and a great experience

The hotel was being renovated during our stay, but I didn't find it impacted our stay for the most part. The only part that i find they should tell people is that with the restaurant being closed, the breakfast is no better than what many hotels offer for free and it cost us $23.00 + tx. Outside of that, the stay was great, the location was perfect and the staff were really nice. Will stay there again.

The breakfast was ok, but to expensive for un couple. There was no menu.

Place was very nicevl but most of the amenities were closed or moved due to ongoing construction. We were not advised before booking but nevertheless the proce was good the room was perfect and very hospitable staff.

The stay was overall decent, but there were a couple of issues that affected the experience. The towels provided had visible stains, which was disappointing and raised concerns about cleanliness. Additionally, the refrigerator in the room made a noticeable grinding noise whenever the compressor turned on—likely due to it touching something improperly. The noise would stop if the fridge was slightly moved, but it was still inconvenient. Addressing these issues would definitely improve the overall guest experience.

Wifi okay - under construction. Kind staff all around

It is a difficult review because the property is going through a major renovation of all the common areas which may make a big difference once completed. The main disappointment was that this was promoted as a 4 star hotel, which it clearly is not. However we got a very large king suite which allowed us much comfort and the ability to host friends and family during our week long stay. The kitchenette was adequate without some basics such as an oven pan or dish towels or full size coffee mugs. However requests were fulfilled by staff. Another interesting point is that the suites are in a different tower from the regular hotel so I can’t speak to the regular hotel. The suites however are a mix of hotel and privately owned. Sound insulation was not great between rooms and poor to the hallway, but we were okay in spite of some crying babies and a neighbour intent on hammering at 11pm. The hotel cannot act on noise complaints of the privately owned units. We did fine despite this though my parents in another unit were easily relocated. The onsite underground parking is very tight on level one but better below that. Overall I found the large suite excellent value for such a convenient downtown location.