Mercure Alameda Quito

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9.0
/10
Exceptional
318 reviews

What Guests Say About Their Stay

Kathryn

10.0
/ 10
Excellent hotel. Staff is friendly, knowledgeable and helpful. I found it very clean, we did not use the gym but it looked very well equipped. We did enjoy the Hot tub, pool, cold plunge, and sauna. The best part as I knew rain was in the forecast, everything was on the roof and covered so you can still utilize everything. Restaurant was pretty good, I found adding the breakfast was worth it for convenience, good selection but it is buffet so i did not expect the best.

Max

10.0
/ 10
The rooms were huge! The staff was super nice and helpful and when we had problem with our room, we were offered a new one without asking. The sauna and steam room are pretty neat, but it would be great if there would be some kind of warm relaxing room within the sauna area. The breakfast was pretty good too! Even though I would love more cheese variation. All in all great hotel would definitely book it again!

Jennifer

10.0
/ 10
The room was very big and clean. Good central location close to the metro and craft market. We loved the rooftop spa with sauna, steam room and pools!
In the Area
See Map
Roca E4-122 & Amazonas Ave, Quito, Pichincha, Ecuador, 170517

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Mercure Alameda Quito is located in area / city Quito. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Alameda Quito

Roca E4-122 & Amazonas Ave, Quito, Pichincha, Ecuador, 170517
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Lobby Mercure Alameda Quito
Lobby 2 Mercure Alameda Quito

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General


In Quito (La Mariscal)

Location


Located in Quito (La Mariscal), Mercure Alameda Quito is a 4-minute walk from La Mariscal Craft Market and 8 minutes by foot from Foch Square. This luxury hotel is 0.4 mi (0.7 km) from House of Ecuadorian Culture and 1.1 mi (1.7 km) from Palacio de Gobierno.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Museo Jacinto Jijon y Caamano - 0.1 km / 0.1 mi
Basílica of the National Vow - 0.2 km / 0.1 mi
La Mariscal Craft Market - 0.3 km / 0.2 mi
Patio de Comedias Theater - 0.4 km / 0.2 mi
El Ejido Park - 0.5 km / 0.3 mi
Cuyabeno Lodge - 0.5 km / 0.3 mi
Foch Square - 0.7 km / 0.4 mi
State Attorney General - 0.7 km / 0.4 mi
Ecuador Central Bank Museum - 0.7 km / 0.4 mi
Pontificia Catholic University of Ecuador - 0.8 km / 0.5 mi
Weilbauer Museum - 0.8 km / 0.5 mi
National Museum of Ecuador - 0.8 km / 0.5 mi
Teatro Sucre - 0.8 km / 0.5 mi
House of Ecuadorian Culture - 0.9 km / 0.5 mi
Teatro El Agora - 0.9 km / 0.5 mi

The preferred airport for Mercure Alameda Quito is Mariscal Sucre Intl. Airport (UIO) - 38.1 km / 23.7 mi

Facilities


Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Quito? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


For lunch or dinner, stop by Spicy Restaurant, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 4:00 AM to 10:00 AM and on weekends from 4:00 AM to 10:30 AM for a fee.

Rooms


Stay in one of 144 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes.

All facilities in Mercure Alameda Quito

Entertainment Facility Mercure Alameda Quito
Entertainment Facility
Functional Hall Mercure Alameda Quito
Functional Hall
Common Space Mercure Alameda Quito
Common Space
Lobby Mercure Alameda Quito
Lobby
Accommodation Services Mercure Alameda Quito
Accommodation Services

Things to Do

  • Romantic proposal packages
  • Indoor pool
  • Garden
  • TV lounge
  • Health club
  • Spa
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessibility equipment
  • Accessible bathroom
  • Disabled access friendly

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Smoke-free area

Business Facilities

  • Business facilities
  • Business facilities
  • Conference rooms
  • Computer station

Food and Drinks

  • Vegetarian meal
  • Breakfast

Nearby Facilities

  • Gift shop
  • Shops

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Mercure Alameda Quito

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mercure Alameda Quito
144
Number of floors in Mercure Alameda Quito
10
Another facilities in Mercure Alameda Quito
Romantic proposal packages, Indoor pool, Garden, TV lounge, Health club

Frequently asked question in Mercure Alameda Quito

What are available facilities at Mercure Alameda Quito?
There are top facilites at Mercure Alameda Quito such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mercure Alameda Quito?
The standard check-in time at Mercure Alameda Quito is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Mercure Alameda Quito provide breakfast?
Yes, Mercure Alameda Quito provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mercure Alameda Quito?
Mercure Alameda Quito is a 5.0-star hotel.
How many floors does Mercure Alameda Quito have?
Mercure Alameda Quito has 10 floors.
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More Reviews from Other Guests in Mercure Alameda Quito

9.0
Exceptional
From 318 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Alameda Quito

Number of reviews per page
20
40
Top reviews
Susana
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great breakfast buffet! Great SPA! Great and friendly staff!
Kathryn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Excellent hotel. Staff is friendly, knowledgeable and helpful. I found it very clean, we did not use the gym but it looked very well equipped. We did enjoy the Hot tub, pool, cold plunge, and sauna. The best part as I knew rain was in the forecast, everything was on the roof and covered so you can still utilize everything. Restaurant was pretty good, I found adding the breakfast was worth it for convenience, good selection but it is buffet so i did not expect the best.
Read More
Max
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The rooms were huge! The staff was super nice and helpful and when we had problem with our room, we were offered a new one without asking. The sauna and steam room are pretty neat, but it would be great if there would be some kind of warm relaxing room within the sauna area. The breakfast was pretty good too! Even though I would love more cheese variation. All in all great hotel would definitely book it again!
Read More
Jennifer
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room was very big and clean. Good central location close to the metro and craft market. We loved the rooftop spa with sauna, steam room and pools!
Maurice
icon-
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Staff and room was great. My only downside was no refrigerator. I use a lot of ice and had to call down for it. Staff did respond well each time.
George
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Staff was as friendly and helpful as I have witnessed in a long time.
Jerzy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Great
LENROY
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Comfortable room.
Jerzy
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice rooms, nice spa but cold water jets didn't work in the thermal shower
mike
icon-Leisure
Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The fitness center, sauna, hot tub, cold plunge and steam room were all really nice and new and clean. Room was super big and comfy. Staff was nice. 100% best hotel ive stayed at in a lont time. And for the price as an american you cannot beat it
Fernando
4.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Le Falta Entrenar a su personal Septiembre de 2025 Lindo hotel pero le falta entretamiento al personal para ser verdaderamente de 5 estrellas. Durante mi estadía: 1- la housekeeper tocó una vez y en seguida abrió la puerta a las 7:30 AM para decir que quería hacer una inspección. 2- el SPA no tiene personal fijo asi que tuve que esperar 10 minutos para que me den una toalla y una llave para el locker. 3- Al final de la estadía, mientras esperaba a mi familia en un sofa en un lobby trasero, agentes de seguridad me dijeron que debía irme a otro sofa porque esa zona es restringida. Sin embargo, no hay ninguna señal escrita que indique zona restringida. Un poquito de atencion a detalles les convendria para que puedan alcanzar un verdadero 5 estrellas.
Read More
Natalia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Location, customer service, price is convenient
Cynthia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Didnt like - no heat
Melissa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hotel claims to provide 5 Star amenities even though there was no air conditioning in the room - and not even a ceiling fan to circulate the air. The only option was to open windows, which meant hearing all of the city noise (cars, drunk people at night shouting/singing in the street, and sounds of the city). The room also didn't have a fridge provided, and there was no iron & ironing board present, but we had to specially request these. The shower in our original room wouldn't switch off and almost flooded the bathroom - after switching rooms, the hot water even in our second room would take 5 minutes to heat up before each shower. Rooms were very rundown, clearly in need of an update, and were not cleaned appropriately over several days. Cleaners hoovering at 7.30am waking us up - also lots of banging noise from the ceiling which we could only assume was weights being dropped in the gym above. Staff claims to speak English fluently but there were several misunderstandings which caused us problems throughout our stay (especially with Taxis being arranged for destinations we never said we were going to!). We were not advised at the time of booking that shower caps were mandatory to use the pools AND that the hotel would charge $5 each for them instead of providing them to guests for free as part of the hotel. No other hotel in Quito made this mandatory. There was also a mandatory 10% tip added to every bill without our consent and without us being told!!!
Read More
Edwin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

We have stayed here before and we generally find the quality and service to be good. There was a glitch this time, however. We had a 3 night stay. On day 2, we started to smell sewage in the bathroom. It became so bad, we had to switch rooms. Further, the pillows provided were uncomfortable and difficult to sleep on.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Very comfortable room, very helpful staff, great service.
Ronald
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

We stayed at a superior king suite from June 5-12. The GEM of this 5-star hotel was the STAFF. They were genuinely friendly, never hesitated to help, and were very professional. Transport service from airport was arranged by hotel and was reasonable ($31 one way per shuttle). The facility was very clean and our suite very spacious and comfortable. Hot breakfast was included and provided wide selection. I wished the hotel had AC but fortunately, Quito has "cold" weather this month, so, opening the windows helped (we were on the 5th floor). The hotel is walking distance to the La Mariscal craft market, Plaza Foch, El Ejido park, and Santa Clara market. There is quite a lot of restaurants, coffee shops, and groceries in the area. Taxi to Old town was about $3-4. One strange thing we observed in Quito was after 8 pm, the streets were devoid of people and hotel residents were not encouraged to roam the streets bec of perceived danger. But during the day, the streets were vibrant. My wife and I enjoyed our visit to Quito.
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The Staff was very welcoming and eager to help, clarify situations and be sure we were content. The property was kept very clean. The staff also exerted significant efforts to bridge language gaps. The breakfast provided (VIP) was fresh and delicious.
Alan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The hotel was excellent. The lobby was very nice with a large fountain and an antique car. The room was very large and nicely furnished. The staff was friendly and professional. The breakfast buffet was huge and not the same each day. The spa on the room was fabulous. You must use or buy a swimming cap $5. but the equipment, hotub, and pool (small) were great.
Read More
Sanjit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

About 40 minutes from airport. Great staff, decent breakfast
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Mercure Alameda Quito

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 318 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Alameda Quito

Number of reviews per page
20
40
Top reviews
Susana
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great breakfast buffet! Great SPA! Great and friendly staff!
Kathryn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Excellent hotel. Staff is friendly, knowledgeable and helpful. I found it very clean, we did not use the gym but it looked very well equipped. We did enjoy the Hot tub, pool, cold plunge, and sauna. The best part as I knew rain was in the forecast, everything was on the roof and covered so you can still utilize everything. Restaurant was pretty good, I found adding the breakfast was worth it for convenience, good selection but it is buffet so i did not expect the best.
Read More
Max
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The rooms were huge! The staff was super nice and helpful and when we had problem with our room, we were offered a new one without asking. The sauna and steam room are pretty neat, but it would be great if there would be some kind of warm relaxing room within the sauna area. The breakfast was pretty good too! Even though I would love more cheese variation. All in all great hotel would definitely book it again!
Read More
Jennifer
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The room was very big and clean. Good central location close to the metro and craft market. We loved the rooftop spa with sauna, steam room and pools!
Maurice
icon-
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Staff and room was great. My only downside was no refrigerator. I use a lot of ice and had to call down for it. Staff did respond well each time.
George
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Staff was as friendly and helpful as I have witnessed in a long time.
Jerzy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Great
LENROY
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Comfortable room.
Jerzy
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice rooms, nice spa but cold water jets didn't work in the thermal shower
mike
icon-Leisure
Leisure
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

The fitness center, sauna, hot tub, cold plunge and steam room were all really nice and new and clean. Room was super big and comfy. Staff was nice. 100% best hotel ive stayed at in a lont time. And for the price as an american you cannot beat it
Fernando
4.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Le Falta Entrenar a su personal Septiembre de 2025 Lindo hotel pero le falta entretamiento al personal para ser verdaderamente de 5 estrellas. Durante mi estadía: 1- la housekeeper tocó una vez y en seguida abrió la puerta a las 7:30 AM para decir que quería hacer una inspección. 2- el SPA no tiene personal fijo asi que tuve que esperar 10 minutos para que me den una toalla y una llave para el locker. 3- Al final de la estadía, mientras esperaba a mi familia en un sofa en un lobby trasero, agentes de seguridad me dijeron que debía irme a otro sofa porque esa zona es restringida. Sin embargo, no hay ninguna señal escrita que indique zona restringida. Un poquito de atencion a detalles les convendria para que puedan alcanzar un verdadero 5 estrellas.
Read More
Natalia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Location, customer service, price is convenient
Cynthia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Didnt like - no heat
Melissa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hotel claims to provide 5 Star amenities even though there was no air conditioning in the room - and not even a ceiling fan to circulate the air. The only option was to open windows, which meant hearing all of the city noise (cars, drunk people at night shouting/singing in the street, and sounds of the city). The room also didn't have a fridge provided, and there was no iron & ironing board present, but we had to specially request these. The shower in our original room wouldn't switch off and almost flooded the bathroom - after switching rooms, the hot water even in our second room would take 5 minutes to heat up before each shower. Rooms were very rundown, clearly in need of an update, and were not cleaned appropriately over several days. Cleaners hoovering at 7.30am waking us up - also lots of banging noise from the ceiling which we could only assume was weights being dropped in the gym above. Staff claims to speak English fluently but there were several misunderstandings which caused us problems throughout our stay (especially with Taxis being arranged for destinations we never said we were going to!). We were not advised at the time of booking that shower caps were mandatory to use the pools AND that the hotel would charge $5 each for them instead of providing them to guests for free as part of the hotel. No other hotel in Quito made this mandatory. There was also a mandatory 10% tip added to every bill without our consent and without us being told!!!
Read More
Edwin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

We have stayed here before and we generally find the quality and service to be good. There was a glitch this time, however. We had a 3 night stay. On day 2, we started to smell sewage in the bathroom. It became so bad, we had to switch rooms. Further, the pillows provided were uncomfortable and difficult to sleep on.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Very comfortable room, very helpful staff, great service.
Ronald
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

We stayed at a superior king suite from June 5-12. The GEM of this 5-star hotel was the STAFF. They were genuinely friendly, never hesitated to help, and were very professional. Transport service from airport was arranged by hotel and was reasonable ($31 one way per shuttle). The facility was very clean and our suite very spacious and comfortable. Hot breakfast was included and provided wide selection. I wished the hotel had AC but fortunately, Quito has "cold" weather this month, so, opening the windows helped (we were on the 5th floor). The hotel is walking distance to the La Mariscal craft market, Plaza Foch, El Ejido park, and Santa Clara market. There is quite a lot of restaurants, coffee shops, and groceries in the area. Taxi to Old town was about $3-4. One strange thing we observed in Quito was after 8 pm, the streets were devoid of people and hotel residents were not encouraged to roam the streets bec of perceived danger. But during the day, the streets were vibrant. My wife and I enjoyed our visit to Quito.
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

The Staff was very welcoming and eager to help, clarify situations and be sure we were content. The property was kept very clean. The staff also exerted significant efforts to bridge language gaps. The breakfast provided (VIP) was fresh and delicious.
Alan
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The hotel was excellent. The lobby was very nice with a large fountain and an antique car. The room was very large and nicely furnished. The staff was friendly and professional. The breakfast buffet was huge and not the same each day. The spa on the room was fabulous. You must use or buy a swimming cap $5. but the equipment, hotub, and pool (small) were great.
Read More
Sanjit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

About 40 minutes from airport. Great staff, decent breakfast
Number of reviews per page
20
40