Chessington Resort Hotel

Better than expected

Clean rooms. Super near the adventure park. rooms were abit dim but spacious and comfortable.

Stayed with family for 2 nights. Rooms are great with matching photos on web site. Kids really enjoyed santa grotto and rides .. dine in prices are bit expensive comparatively but not unusual compare to other UK theme parks.

Yes room was clean and well supplied

Spacious

There was a plenty of free parking close to the hotel. The hotel could do with some repairs and general tidy up, the overnight price was reasonable so not expecting perfection. Dining options are limited unless you book, we had quite a distance to travel so didn’t want to book and miss the slot. Breakfast service has a good choice but again it’s advisable to book, not quite sure how they cope in the summer months.

Rip on chair Decor looks tired

Booked Chessington Resort Hotel as we wanted an overnight stay with grandchildren. We found the staff helpful and friendly, the room quirky and well laid out (it was tiger themed), the pool area clean, and lots of choices for the buffet breakfast. Ideal - thank you!

Nice and spacious rooms Very clean Good breakfast

Large car park, easy access, pleasant staff, large comfortable rooms and great Safari view

A very clean and well presented property, excellent themeing and location to the park. Breakfast was excellent as were staff. The room was the let down, the bed was very hard and felt like the mattress was very old and worn. The pillows and duvet weren't much better. The bathroom was well worn and needs a refresh, shower was leaking, lots of rust and cracks and signs of wear. Overall it was a mix of a high end hotel with Travelodge furnishings in the rooms. Only paid 70 with breakfast and animal view so I felt good value but I would not pay more that 90 a night. ALSO the animals don't roam in the winter so the view is not worth it.

Staff really friendly

Nice hotel, stayed as a single traveller experience was ok.some of the staff seemed pre occupied & quite rude but hotel room balanced this out & would stay again but only for 1 night.

Parking was great I parked right outside the hotel. The park was very confusing quite a few attractions closed or animals like the tigers moved on to a zoo and we wasn’t told of this luckily a passing member of staff notified me after waiting some time. Very expensive for food and drinks costing me £40 for two hot dogs and a refill drink that didn’t allow me to refill?? Food was cold and not very nice . Staff were very rude slow service and just didn’t want to be there almost throwing the food snacks etc across the counter at customers whilst spraying cleaner fluid at each other joking around with not one thought for anyone else. Stage entertainment was first class and very entertaining my daughter loved it. I was very disappointed with the park . The hotel was nice my daughter enjoyed the treasure hunt and the evening entertainment . The staff on reception was not very helpful and again seemed as though they didn’t want to be there but all other staff at the hotel especially the pool and restaurant staff were very nice . I would visit again but I would take my own food and drinks , plan my way around the park better.

Lovely big room, fantastic breakfast and restaurant area with great views. Very convenient. However communication by staff could be improved to help guests get the best out of our stay. E.g, no one let us know about the early park access, that the splash pool was closed, about car parking etc.

The hotel/room is not worth the amount paid. They were understaffed. Check-in and luggage collection was a time taking process. There was no telephone in the room to talk to reception. They had mentioned about a smart TV in the room, but even the remote control was not working. The lighting in the room was inadequate. The hotel and restaurant staffs were no friendly.

Yes

Parking was easy. room was ok, but the food and drinks were really overpriced and certainly didn't credit the prices. My dinner plate was 50% fries, the steak was around 10% of the plate. Breakfast, although included and offered a reasonable amount of variation was not ready for the half six sitting time and the sausages were poor quality. Fried eggs still had not arrived by 6.50 when I had to leave. Coffee - had a film on it like it was reheated from the previous day. Definitely would not stay here again.

We stayed in the cheapest family room (double and bunk beds) as a family of 4, booking through Hotels.com and visited during the 1st week of our 2 week October Half Term. Positives: magical experience for the children. Being able to have meals overlooking the zebras was amazing. Stuffed toys and freddos on the kids pillows when we arrived and staff in the restaurant at the Safari Hotel went above and beyond to make our children comfortable. Early ride time from 9am, we did 4 rides before the 10am opening. The children LOVED the small splash park and pool, it was the perfect way to unwind after a day at the park. Comfy beds and quieter than we were expecting. It also catered better than I was expecting for allergies. The dreaded folder of doom appeared at breakfast and in theTemple buffet restaurant but they had gluten free rolls at breakfast and our son's dairy allergy was especially easy to cater for. Including refillable ice-cream in the temple restaurant buffet (all plant based) and the chefs brought out fresh food instead of the buffet food. Negatives: Food at the restaurants was a bit pricey (but no more so than other theme parks), the evening children's entertainment was really really poor. Lower your expectations! It was one member of staff thinking of games on their feet and they included dares ... For under 5s. Extra charge for the pool wasn't clear on here £3 each. Some rides weren't working and it wasn't communicated to hotel guests.

The hotel was lovely, staff were great, pool was brilliant and there was entertainment I wasn’t expecting (mini disco). Downside is the price of food and drink, it’s crazy expensive!