เชสซิงตัน รีสอร์ต โรงแรม

Nice hotel, stayed as a single traveller experience was ok.some of the staff seemed pre occupied & quite rude but hotel room balanced this out & would stay again but only for 1 night.

Parking was great I parked right outside the hotel. The park was very confusing quite a few attractions closed or animals like the tigers moved on to a zoo and we wasn’t told of this luckily a passing member of staff notified me after waiting some time. Very expensive for food and drinks costing me £40 for two hot dogs and a refill drink that didn’t allow me to refill?? Food was cold and not very nice . Staff were very rude slow service and just didn’t want to be there almost throwing the food snacks etc across the counter at customers whilst spraying cleaner fluid at each other joking around with not one thought for anyone else. Stage entertainment was first class and very entertaining my daughter loved it. I was very disappointed with the park . The hotel was nice my daughter enjoyed the treasure hunt and the evening entertainment . The staff on reception was not very helpful and again seemed as though they didn’t want to be there but all other staff at the hotel especially the pool and restaurant staff were very nice . I would visit again but I would take my own food and drinks , plan my way around the park better.

Lovely big room, fantastic breakfast and restaurant area with great views. Very convenient. However communication by staff could be improved to help guests get the best out of our stay. E.g, no one let us know about the early park access, that the splash pool was closed, about car parking etc.

The hotel/room is not worth the amount paid. They were understaffed. Check-in and luggage collection was a time taking process. There was no telephone in the room to talk to reception. They had mentioned about a smart TV in the room, but even the remote control was not working. The lighting in the room was inadequate. The hotel and restaurant staffs were no friendly.

Yes

Parking was easy. room was ok, but the food and drinks were really overpriced and certainly didn't credit the prices. My dinner plate was 50% fries, the steak was around 10% of the plate. Breakfast, although included and offered a reasonable amount of variation was not ready for the half six sitting time and the sausages were poor quality. Fried eggs still had not arrived by 6.50 when I had to leave. Coffee - had a film on it like it was reheated from the previous day. Definitely would not stay here again.

We stayed in the cheapest family room (double and bunk beds) as a family of 4, booking through Hotels.com and visited during the 1st week of our 2 week October Half Term. Positives: magical experience for the children. Being able to have meals overlooking the zebras was amazing. Stuffed toys and freddos on the kids pillows when we arrived and staff in the restaurant at the Safari Hotel went above and beyond to make our children comfortable. Early ride time from 9am, we did 4 rides before the 10am opening. The children LOVED the small splash park and pool, it was the perfect way to unwind after a day at the park. Comfy beds and quieter than we were expecting. It also catered better than I was expecting for allergies. The dreaded folder of doom appeared at breakfast and in theTemple buffet restaurant but they had gluten free rolls at breakfast and our son's dairy allergy was especially easy to cater for. Including refillable ice-cream in the temple restaurant buffet (all plant based) and the chefs brought out fresh food instead of the buffet food. Negatives: Food at the restaurants was a bit pricey (but no more so than other theme parks), the evening children's entertainment was really really poor. Lower your expectations! It was one member of staff thinking of games on their feet and they included dares ... For under 5s. Extra charge for the pool wasn't clear on here £3 each. Some rides weren't working and it wasn't communicated to hotel guests.

The hotel was lovely, staff were great, pool was brilliant and there was entertainment I wasn’t expecting (mini disco). Downside is the price of food and drink, it’s crazy expensive!

We stay here every year for business. Excellent hotel - fantastic breakfast. Only reason it’s not fully 5/5 is when checking out I was told they were busy and to write down my name and details and my receipt would be emailed. 5 days later and I still haven’t received this. Also I am sure a bit of a gdpr issue that I was asked to write on paper that had the previous persons personal details on as well.

Check in was prolonged due to code and QR sent for check in not working, then another guest complaining at reception so manual check in was delayed. Room was adequate and beds comfortable but nothing special for the price. Evening activities for kids were ok when we found them but they were not well signed so almost missed them. Breakfast was ok, good fruit options, awful sausages. Leaving the carpark was chaos, can only assume some people didn't pick up a parking pass from reception so then got stuck waiting for help at the single exit barrier.

Amenities

Perfect stay. Will return

Just outside reception there was lots of rubbish all over the floor. Limited timings available for breakfast

It’s not every morning you get to wake up to Zebras and Giraffes outside the window.

Spacious room, good breakfast options and convenient location for work. Chocolates on pillow was a bonus in the bunk beds! There was an event on which was a little loud, but overall a good nights sleep

Definitely better in summer as you can see safari animals in the evening more. But still a great family hotel

We had a lovely stay, sadly we didn't have long enough but next time we will make sure we have plenty of time to enjoy the facilities available for longer. on arrival there is plenty for kids, a big tv in reception with bean bags, plenty of arcades, animal theme throughout. The food albeit expensive was very good, the breakfast included with the stay was excellent, so much choice and to watch the giraffes have their breakfast whilst we ate ours was truly magical!

Very friendly welcome and attentive staff.

Amazing experience

Hotel was nice but we stayed in an Aztec Monkey Wanyana view room, it could have been better for the price we paid. Just little touches like a big monkey bear in the room and animal biscuits for the kids would be nice. There was no entertainment on and we stayed a Saturday night, just a movie playing in reception. Wasn’t as special as the additional money we paid for a better room.