Novotel Athenes

Room is clean - value for money

Everything was perfect except the surroundings

Clean room, friendly staff and in a great location.

It is not my habit to leave negative reviews, even when an experience is unpleasant. However, my stay at Novotel Athenes warrants an exception. Upon check-in, we were upgraded to a Level 5 room with an “Acropolis view” and complimentary minibar for the entire stay — a benefit we are accustomed to as Accor Plus Gold members. Unfortunately, things started to go south on Day 2. When we returned to our room, the beds had been made and towels replaced, but the water bottles and minibar were not replenished. We assumed it was a simple housekeeping oversight. No big deal — we went downstairs to request a couple of bottles of water. The lady at the bar handed them to us rather reluctantly. On Day 3, the same issue occurred — no water and no minibar replenishment. Without water, even making tea becomes impossible. The hotel is located in an unpleasant neighbourhood, and walking 650 metres to the nearest supermarket just to buy water should not be necessary in a 4-star hotel. We went downstairs again to request water. This time, the bar staff’s body language and the comments she made to her colleague in Greek screams like we are some freeloaders asking for more than we were entitled to — problem is, we were not given any!

The key card didn’t work for the entirely of out stay. The internet didn’t work at all despite complaining several times. The tv in the room completely didn’t work. The breakfast in the

Yes clea

Very nice

Room was very small for 3 people (2 Adult + 14 years old child). No privacy in bathroom as glass door had no locks. 2 Paper cups were there with one bottle of water. No tissues in the room. Pillows were very poor quality so we had to change it very first night. Wi-Fi was extremely slow so we stopped using it. Location of the hotel is not good at all. We walked a couple of times from Monastiarky to hotel around 5pm and crossing omonia area was very scary. Beggars and anti social elements were everywhere. Vegetarian options were limited for the breakfast and dinner so we won't have dinner there. We booked this hotel thinking to view Acropolis from the rook top area, but it was locked. Staff were good but hotel wasn't. I will not recommend if anyone is booking with family.

The room was nice but I could still from the stains in the carpet and the walls, the room hadn’t been deep cleaned in a while. Hotel staff were nice and the breakfast buffet was fanstastic. The biggest con was the location. The location was under construction and I only felt safe walking during daytime on specific roads. If you took a wrong turn you could land in a sketchy poorly lit area.

Great stay, great service

Didn’t have breakfast

Room was just ok. Clean enough. Shower was tiny bathroom door offered no modesty. The area was inconvenient, but doable. Just very bad route to Monastiraki square, through unsafe neighborhood

In general, bad experience

Good

Bad experience. No air conditioner in the room. Also Breakfast with the breakfast. No water in the room. My previous experience with Novotel in the past is 5 start. But not in Athena’s branch. In overall Low performance.

Comfortable hotel with nice staff who gave good quality advice to help make the most of our stay in Athens. The area around the hotel was quite run down and wasn't particularly pleasant to walk through particularly in the evenings.

Was very nice. Great breakfast.

Nice clean room. Polite staff and food was good.

We had booked two rooms. All 4 of us have skin itchiness. The hotel was not clean unfortunately. I will not book it again. Breakfast tables were not clean so as the cutlery. Area around the hotel is not safe. Dont walk alone outside.

The property itself is lovely. Only issues was when I checked in, my shower was wet and seemed dirty/not kept up. Water would leak from one side of the door due to lining falling off. Area around the hotel is the only real downside. Walked around the streets around it and saw human waste on sidewalks not even a block away. A rat also almost ran across my foot at the same area. Recommend taking taxis or arranging rides over walking if you stay here.