Novotel Athenes

After checking into our room we found there were clothes left in the closet by previous guests. Every time we got back to the room it smelled of smoke despite the hotel claiming it was a non-smoking room. It seemed like the people in the adjoining room were constantly smoking and the smoke was coming into our room under the adjoining room door. I called reception multiple times to let them know, but they didn’t do anything about it. The breakfast buffet was virtually empty by 10am on both days. There were no pastries, bread rolls, eggs or sausages left. We were told the kitchen had run out of food despite breakfast not ending until 10:30am. One positive thing was the view from the pool on the top floor. You can see all of Athens including the Acropolis.

Excellent! The pool is a nice addition!

It’s to much homeless around the hotel

N/a

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We stayed here as a family with two children and overall good. The room was ok, the staff were very helpful, and the 24/7 reception was a big plus. The buffet breakfast with great variety The downside was the surrounding neighborhood. We didn't feel comfortable walking outside at night, so we relied on Uber for all our evening trips. The swimming pool has a lovely view, but it is quite outdated. Many of the sun loungers were damaged with holes, and there were only a few available, which wasn't enough for 10 people.

Not bad

Great pool area

The place was clean and comfortable. The breakfast gave lots of good options and the roof top dining was lovely. The pool was nice but the water was very cold, so was used it just to cool off, not really to enjoy.

A low 4 star hotel. Staff was a bit unavailable and location is in a shady area. Not walkable at night ! Many migrants and some who look homeless around the area.

Awesome breakfast! Staff was very helpful. The location wasn’t the best, but property really made it up for it.

Nice hotel - but location could be better. Neighborhood doesn't feel particularly safe at night.

Hotel has a lot to offer and the staff was excellent, however it is not in the best neighborhood.

A bit far out of the center. But the breakfast was fabulous

The pool closes at 6pm. I wasnt able to use it during my stay. And even if I was able to use it, I wouldn't have been able to see the sunset. The sign in front of the door says it closes at 10pm. That was disappointing.

The family rooms was clean & spacious. Staff were very helpful & friendly and had free shuttle bus to Syntagma Sq which is good feature. Breakfast offered good selection.

Room was clean

Breakfast is an extensive hot and cold buffet. Also there is fresh fruit, coffee and a few juices. Plenty of choices.

Staff weren’t welcoming. The room wasn’t clean and still had rubbish in the bin and stuffed at the back of the bed/settee. Asked for a glass for my room to have a drink of wine - was scoffed at and had a paper cup tossed over. And it’s in possibly one of the roughest areas in Athens. We were followed by men who were shouting after us and following me and my daughter. I stayed one night and paid to move to another hotel which was a totally different experience.

Breakfast and bar selection were good and the place is well kept. Although some areas needs refurbishment.