Sahid Surabaya Hotel

Hotels
All-star Accommodation
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8.0
/10
Very Good
10,091 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
The rooms are spacious, cleaned daily, and the food is delicious and varied. It's very close to shopping centers like TP, Delta, WTC, and Grand City. It's also close to a variety of nightlife options.
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h***i

10.0
/ 10
Very impressive, close to the station for work, very good and friendly service.
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t***k

10.0
/ 10
My third stay at Sahid Hotel. If you're in Surabaya and looking for a city view, this hotel offers the best. Overlooking the submarine monument and its surroundings. The staff is also very helpful. It's top notch.
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Conny W.

8.5
/ 10
It's very, very worth it. I stayed with my kids in a Deluxe Business Twin room for <300,000 Rupiah per night, including breakfast!
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Zul F. O.

9.1
/ 10
I chose to stay at Hotel Sahid because I was participating in the ISOPLUS Run 2026, and the location was incredibly convenient, especially with its close proximity to Surabaya City Hall, where the event was held. For a rate of under IDR 300,000, I honestly found the value quite impressive. The room came with a comfortable, soft king-size bed, a pleasant city view that became especially beautiful at night, and a Daikin air conditioner that kept the room genuinely cool and comfortable. Hot water was also included, which was a nice touch after a long day and even more appreciated after participating in the run. The stay itself had a lovely balance of classic elegance and warm hospitality. The staff were genuinely friendly, courteous, and welcoming. One of the female staff members especially stood out with her graceful presence, warm smile, subtle sense of humor, and effortless way of making conversations feel comfortable. There was something naturally pleasant about her manner—elegant without trying too hard, and professional yet wonderfully human. I also really enjoyed the atmosphere of the lobby. The grand piano adds a beautiful artistic touch, and I appreciated that guests are free to play it. It gives the lobby a unique character, almost like a quiet little stage where the atmosphere can come alive through music. Overall, Hotel Sahid offers a charming combination of strategic location, classic elegance, warm hospitality, and great value. A comfortable king-size bed, beautiful night-time city views, cold AC, hot water, and an artistic lobby—all for under IDR 300,000—is genuinely hard to complain about. It made my stay for ISOPLUS Run 2026 comfortable, enjoyable, and surprisingly memorable.
In the Area
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Jalan Sumatra No. 1 - 15 , Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named SAHID GUBENG Sahid Surabaya Hotel is located in area / city Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Sahid Surabaya Hotel

Jalan Sumatra No. 1 - 15 , Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby Sahid Surabaya Hotel
Lobby 2 Sahid Surabaya Hotel

Discover More About Sahid Surabaya Hotel

Sahid Surabaya Hotel: Your Gateway to East Java's Charm

Discover the vibrant heart of East Java with a stay at the Sahid Surabaya Hotel. This esteemed establishment offers a perfect blend of comfort, convenience, and authentic Indonesian hospitality, making it an ideal choice for both business and leisure travelers. Experience the warmth of Surabaya from the moment you arrive, with exceptional service and well-appointed accommodations designed to make your visit memorable. Room rates at Sahid Surabaya Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Sahid Surabaya Hotel Location

Sahid Surabaya Hotel is strategically situated in the bustling city center of Surabaya, Jawa Timur. Located at Jalan Sumatra No. 1 - 15 , Gubeng, Surabaya, Jawa Timur, Indonesia, 60281, it offers unparalleled access to the city's key business districts, shopping centers, and cultural landmarks. The hotel is approximately a 30-minute drive from Juanda International Airport (SUB), providing a convenient gateway for travelers. Its central position also means it's just a short distance from major thoroughfares, making it easy to explore the surrounding areas. The atmosphere of the accommodation is one of sophisticated urban living, offering a tranquil retreat amidst the city's energetic pulse. It's close to vibrant local markets and renowned dining establishments, ensuring you're always at the heart of Surabaya's dynamic culture.

Sahid Surabaya Hotel Facilities & Services

Facilities for guests at Sahid Surabaya Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a refreshing dip in the outdoor swimming pool, perfect for unwinding after a day of exploration. Operating hours are from 6:00 AM to 8:00 PM.
  • Indulge in a rejuvenating experience at the on-site spa and wellness center, offering a range of treatments to relax and revitalize. Additional fees apply, with massages starting from PHP 1,500.
  • Stay connected with complimentary high-speed Wi-Fi available throughout the hotel.
  • Maintain your fitness routine at the well-equipped fitness center, open daily from 6:00 AM to 9:00 PM.
  • For business travelers, the hotel offers modern meeting rooms and a business center, equipped with essential amenities.
  • Families will appreciate the dedicated children's play area, providing a fun and safe space for younger guests.
  • Enjoy the convenience of free on-site parking for guests arriving by car.
  • A complimentary shuttle service is available to select nearby shopping malls and business hubs during specific hours.

Sahid Surabaya Hotel Room Types

Discover a range of comfortable and stylish accommodations with the diverse room types of Sahid Surabaya Hotel. Whether you're traveling solo, as a couple, or with family, there's a perfect room to suit your needs.
  • Deluxe Room: These well-appointed rooms offer a comfortable stay with city views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room: Offering enhanced space and amenities, Executive Rooms provide a more luxurious experience with city views. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Suite: For those seeking ultimate comfort and space, the Suites boast separate living areas and premium amenities, along with stunning city views. Bathtub included.
  • Family Room: Ideal for families, these spacious rooms are designed to accommodate multiple guests comfortably, often featuring multiple beds and city views. Bathtub available in select rooms.
Sahid Surabaya Hotel is not a pet-friendly establishment.

Sahid Surabaya Hotel Dining & Restaurants

Savor a culinary journey at Sahid Surabaya Hotel, where diverse dining options await to tantalize your taste buds.
  • The Restaurant: The hotel's main dining venue offers a delightful breakfast buffet featuring a wide array of local and international dishes. Lunch and dinner are served à la carte, with Indonesian specialties being a highlight. Estimated price per person for lunch/dinner is PHP 800. Operating hours: 6:00 AM - 11:00 PM.
  • Lobby Lounge: A relaxed setting perfect for enjoying coffee, tea, light snacks, and pastries throughout the day. Operating hours: 9:00 AM - 10:00 PM.
  • Sky Bar: (If applicable, otherwise omit or replace with another venue) Enjoy breathtaking city views and a selection of cocktails and mocktails at the hotel's rooftop bar. Operating hours: 5:00 PM - 12:00 AM. Estimated price per drink: PHP 400.

Sahid Surabaya Hotel Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant atmosphere of Surabaya with these nearby attractions and activities.
  • Tugu Pahlawan (Heroes Monument): A significant historical landmark commemorating the heroes of the Indonesian War of Independence.
  • House of Sampoerna: A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes.
  • Surabaya Town Square (Sutos): A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes.
  • Ampel Mosque and Old City: Explore the historic Ampel district, home to a revered mosque and a vibrant Arab quarter with traditional markets.
  • Monumen Kapal Selam (Submarine Monument): A decommissioned Russian submarine turned museum, offering a unique glimpse into naval history.
If you are looking for other activities around Sahid Surabaya Hotel, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Sahid Surabaya Hotel from the Airport

Navigating your way to Sahid Surabaya Hotel is straightforward, with several convenient transportation options available from Juanda International Airport (SUB). The airport transfer service of Sahid Surabaya Hotel ensures a smooth arrival.
  • Hotel Private Airport Transfer: For the utmost convenience and comfort, you can arrange a private airport transfer directly through the hotel. This service offers a seamless journey to your doorstep. Estimated cost: PHP 1,000 - PHP 1,500.
  • Metered Taxis: Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. Estimated cost: PHP 400 - PHP 600.
  • Ride-hailing Services: You can book a ride-hailing service via your smartphone for a convenient and often cost-effective option. Look for designated pick-up points. Estimated cost: PHP 350 - PHP 550.
  • Airport Shuttle Buses: Several shuttle bus services operate from the airport to various points in the city. You may need to take a short taxi or ride-hailing trip from the drop-off point to the hotel. Estimated cost: PHP 100 - PHP 200.
For more options, explore airport transfer services.

Summary of Why You Should Choose to Stay at Sahid Surabaya Hotel

Choosing Sahid Surabaya Hotel for your Surabaya adventure guarantees a delightful and hassle-free experience. With excellent Room availability at Sahid Surabaya Hotel, you're sure to find the perfect accommodation.
  • Prime Location: Situated in the heart of Surabaya, offering easy access to attractions, business districts, and shopping.
  • Comfortable Accommodations: Well-appointed rooms and suites designed for relaxation and productivity.
  • Excellent Facilities: From a refreshing swimming pool to a well-equipped fitness center and spa, all your needs are catered for.
  • Delicious Dining: Enjoy a variety of culinary delights at the hotel's on-site restaurants and lounges.
  • Exceptional Service: Experience warm Indonesian hospitality and attentive service from the dedicated staff.
Ready to experience the best of Surabaya? Booking Sahid Surabaya Hotel is simple and convenient. Book budget hotels in Jawa Timur and easily book domestic and international flights at low prices, all through Traveloka.

All facilities in Sahid Surabaya Hotel

Functional Hall Sahid Surabaya Hotel
Functional Hall
Lobby Sahid Surabaya Hotel
Lobby
Exterior Sahid Surabaya Hotel
Exterior
Bedroom Sahid Surabaya Hotel
Bedroom
Restaurant Sahid Surabaya Hotel
Restaurant

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Valet parking

Connectivity

  • LAN Internet
  • Free WiFi

General

  • AC

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Meeting facilities

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Accommodation Policy & General Information in Sahid Surabaya Hotel

General Check-in Instructions

Hotel doesn't provide EDC machine for BCA (Credit Card or Debit Card). Reservation made by Pay at Hotel Method, guest should pay directly by CASH and Credit Card or Debit Card for other Bank (BNI, BRI, & Mandiri). Maximum check in 22.00 WIB

Additional Policy

Hotel doesn't provide EDC machine for BCA (Credit Card or Debit Card). Reservation made by Pay at Hotel Method, guest should pay directly by CASH and Credit Card or Debit Card for other Bank (BNI, BRI, & Mandiri).

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sahid Surabaya Hotel
145
Number of floors in Sahid Surabaya Hotel
9
Another facilities in Sahid Surabaya Hotel
Bar, Breakfast, Valet parking, LAN Internet, Free WiFi

Frequently asked question in Sahid Surabaya Hotel

What are available facilities at Sahid Surabaya Hotel?
There are top facilites at Sahid Surabaya Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sahid Surabaya Hotel?
The standard check-in time at Sahid Surabaya Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Sahid Surabaya Hotel provide breakfast?
Yes, Sahid Surabaya Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sahid Surabaya Hotel?
Sahid Surabaya Hotel is a 3.0-star hotel.
How many floors does Sahid Surabaya Hotel have?
Sahid Surabaya Hotel has 9 floors.
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More Reviews from Other Guests in Sahid Surabaya Hotel

Overall Ratings & Reviews Sahid Surabaya Hotel

Traveloka (10,070)
Other sources (21)
8.1
Very Good
From 10,070 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.9

Meal

7.9

Location

8.6

Service and Facilites

8.1

People often mention about Sahid Surabaya Hotel
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Distance to City Center (327)
Staff Friendliness (296)
Accessibility (288)
Bedroom (285)
Room Space (277)
Ambiance (244)
Bathroom (242)
Surroundings (228)
Hotel Area (213)
Check-in/out Time (192)
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Traveler Reviews Sahid Surabaya Hotel

Number of reviews per page
20
40
Customer reviews
Fitrah U. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
My main complaints are the shower spraying everywhere, the shower curtain not being long enough, the water flowing into the toilet when showering, and the quality of the breakfast. As a reputable hotel, the shower should at least not leak, and the breakfast should be consistently delicious and refilled promptly.
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Accommodation's Reply
16 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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S***a
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Business
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10.0
/10
Reviewed 4 day(s) ago
Overall, it's comfortable and clean. Strategically located, close to everything.
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E***Y
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Business
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10.0
/10
Reviewed 4 day(s) ago
The prices, service, and atmosphere were all very pleasant.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Safriyadi
icon-Leisure
Leisure
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8.8
/10
Reviewed 4 day(s) ago
In terms of the old hotel, it's still worth it and the price is very affordable.
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R***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 day(s) ago
It's really worth staying here, just minus the noise of cars and vehicles on the road.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
It's really worth it to stay here, just minus the sound of the train 😭🤌
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 day(s) ago
The rooms are spacious, cleaned daily, and the food is delicious and varied. It's very close to shopping centers like TP, Delta, WTC, and Grand City. It's also close to a variety of nightlife options.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Edi H.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 6 day(s) ago
The hotel is old and neglected. Many of the damages have been left untreated. The walkway in front of the lobby is broken. The bathroom smells. Amenities are minimal. The towels are dull. Many of the power outlets are broken.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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h***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
I often stay here because it's close to the city center. I leave early in the morning for work, and it's close to the station.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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h***i
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very impressive, close to the station for work, very good and friendly service.
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1 people find it helpful
Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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h***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Very pleasant and close to the station, for work purposes.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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E***i
icon-origin-TRAVELOKA
5.8
/10
Reviewed 6 day(s) ago
An old hotel in a prime location that's poorly maintained. Many amenities are damaged and neglected, such as the asphalt road in front of the lobby peeling, the room only has one power outlet, the central air conditioning is broken, the bathroom smells bad, the lights are dim, etc. A downgrade to a 2-star (budget hotel) would be more appropriate.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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Yusak A. S.
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10.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly to visitors.
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Accommodation's Reply
15 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I'd like to suggest paying more attention to breakfast availability, as I was running out of food at 8 a.m., so I didn't get my breakfast. Other than that, the room and surrounding facilities were very satisfactory. Thank you.🙏🏻
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Accommodation's Reply
15 Oct 2026
Thank you very much for staying at Sahid Surabaya Hotel. We sincerely apologize for any inconvenience you experienced and appreciate your valuable feedback. We will continue to strive to improve our services and hygiene standards, and will gradually replace our aging facilities so that you can always enjoy a comfortable stay at Sahid Surabaya Hotel. Thank you again. The Hotel Management Team
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nura l.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.2
/10
Reviewed 1 week(s) ago
When I opened the blanket, I was shocked to see a fairly large blood stain on the edge, like a leaking menstrual blood. But overall, the comfort and friendliness of the hotel staff were fine.
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Accommodation's Reply
15 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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t***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My third stay at Sahid Hotel. If you're in Surabaya and looking for a city view, this hotel offers the best. Overlooking the submarine monument and its surroundings. The staff is also very helpful. It's top notch.
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Accommodation's Reply
10 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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Conny W.
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8.5
/10
Reviewed 1 week(s) ago
It's very, very worth it. I stayed with my kids in a Deluxe Business Twin room for <300,000 Rupiah per night, including breakfast!
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Accommodation's Reply
10 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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I***i
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
We've stayed here twice and are quite satisfied, as it's just a short walk from Gubeng Lama Station. The staff is friendly and the breakfast is varied. I prefer rooms facing the main road rather than the train tracks because I can hear the trains, but I still get a good night's sleep. The refrigerator was dirty and probably needed cleaning. We were very grateful for the service. The previous room had a white, fragrant scent, and the new one was a bit duller, but fragrant.
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Accommodation's Reply
12 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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l***a
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10.0
/10
Reviewed 2 week(s) ago
Good service for foreign residents.
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Accommodation's Reply
07 Oct 2026
With our deepest respect, we thank you for your trust in choosing Sahid Hotel Surabaya for your stay in Surabaya. We are delighted to welcome you to Sahid Hotel Surabaya and we hope your visit was a memorable and enjoyable experience. Thank you for choosing Sahid Hotel Surabaya as your home away from home. Sincerely, The Management
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
The sheets were dirty, and I'd asked for them to be replaced, but they were still replaced with stained ones. Some of the plugs didn't work. The room looked dirty, as if it hadn't been cleaned, especially under the sink, which was covered in dust.
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2 people find it helpful
Accommodation's Reply
10 Oct 2026
We would like to express our sincere gratitude for your trust in choosing Sahid Hotel Surabaya during your stay in Surabaya. We apologize for any inconvenience you may have experienced during your stay and appreciate your feedback. We are committed to continuously improving our services and cleanliness, and plan to gradually replace older facilities so that all our guests will continue to choose Sahid Hotel Surabaya as their second home. Sincerely, The Management
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