How many rooms are available at Somerset Sudirman Jakarta?

Somerset Sudirman Jakarta has 176 rooms in total.

Does Somerset Sudirman Jakarta provide parking?

Yes, Somerset Sudirman Jakarta provides parking. Please confirm details directly with the hotel.

Does Somerset Sudirman Jakarta have a swimming pool?

Yes, a swimming pool is available at Somerset Sudirman Jakarta.

Does Somerset Sudirman Jakarta provide airport transfer?

Yes, Somerset Sudirman Jakarta provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Somerset Sudirman Jakarta?

Somerset Sudirman Jakarta is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

Somerset Sudirman Jakarta

Name: Somerset Sudirman Jakarta
Address: Jl. Karet Pasar Baru Barat V No.92, RT.9/RW.4, Bend. Hilir, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Tanah Abang, Jakarta Pusat, Jakarta, Indonesia, 10250, Jl. Karet Pasar Baru Barat V No.92, RT.9/RW.4, Bend. Hilir, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jakarta, 10250, Indonesia
Rating: 9

Apartments

9.0

/10

Exceptional

1,232 reviews

What Guests Say About Their Stay

Distance To City Center (120)

Staff Friendliness (120)

Room Space (120)

Ambiance (114)

M***y

9.7

/ 10

This is my second time, and I'm very satisfied. Everything is perfect. I hope the quality and cleanliness are maintained.

See original

Y***i

9.1

/ 10

The hotel staff were extremely friendly, polite, and attentive. They made things very easy for us. My husband fainted in the garden, and the staff immediately helped us with a wheelchair, first aid kit, and helped us check out. The staff were all Super Special level, from the receptionist, security, and cleaning staff—everyone was exceptional. 👍👍👍

See original

Verified Traveler

9.4

/ 10

I really enjoyed staying at this hotel; it was clean and comfortable. The amenities were complete, and after swimming, you could wash your wet clothes straight away, hehe. It's always a great choice for a staycation with my husband.

See original

Devina

10.0

/ 10

All good! The room was comfortable with a great ambiance and was kept clean. The staff was friendly and very helpful. There was a booking error from the app because I booked a 1-bedroom executive suite but the system booked an executive room (executive king). However, the hotel was very responsive in addressing the error so I still got the room I booked, the executive suite. The service is top notch! :)

See original

N***a

8.8

/ 10

The hotel staff is friendly, the rooms are quite spacious, the lobby is large, and the location is very strategic, allowing easy access to everything and easy access to food. Highly recommended.

See original

In the Area

See Map

Jl. Karet Pasar Baru Barat V No.92, RT.9/RW.4, Bend. Hilir, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Tanah Abang, Jakarta Pusat, Jakarta, Indonesia, 10250

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Somerset Sudirman Jakarta is located in area / city Karet Tengsin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Somerset Sudirman Jakarta

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Somerset Sudirman Jakarta

Jl. Karet Pasar Baru Barat V No.92, RT.9/RW.4, Bend. Hilir, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Tanah Abang, Jakarta Pusat, Jakarta, Indonesia, 10250

Discover More Places

Discover More About Somerset Sudirman Jakarta

Discover Your Home Away From Home at Somerset Sudirman Jakarta

Welcome to Somerset Sudirman Jakarta, your premier destination for an exceptional stay in the heart of Indonesia's vibrant capital. Whether you're visiting for business or leisure, Somerset Sudirman Jakarta offers a sophisticated and comfortable retreat, blending modern amenities with warm Indonesian hospitality. Experience unparalleled convenience and a truly memorable stay. Room rates at Somerset Sudirman Jakarta start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Somerset Sudirman Jakarta Location

Nestled in the bustling central business district of Jakarta, Somerset Sudirman Jakarta is strategically situated in the prestigious Sudirman area. Located at Jl. Karet Pasar Baru Barat V No.92, RT.9/RW.4, Bend. Hilir, Jakarta, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Tanah Abang, Jakarta Pusat, Jakarta, Indonesia, 10250, the hotel offers easy access to major corporate offices, government institutions, and popular lifestyle destinations. It is approximately 35 kilometers from Soekarno-Hatta International Airport (CGK), a journey that typically takes around 45-60 minutes depending on traffic. The hotel's prime location places it within close proximity to key transit hubs, making it effortless for guests to navigate the city. The atmosphere surrounding Somerset Sudirman Jakarta is one of dynamic urban energy, yet the hotel itself provides a serene oasis, perfect for both productive work trips and relaxing getaways. You'll find yourself within easy reach of Jakarta's most sought-after shopping malls, fine dining establishments, and entertainment venues.

Somerset Sudirman Jakarta Facilities & Services

Facilities for guests at Somerset Sudirman Jakarta are designed to cater to every need, ensuring a comfortable and convenient stay.

24-Hour Security:
Ensuring your peace of mind around the clock.
Business Center:
Equipped with essential facilities for your professional needs.
Fitness Corner:
Maintain your workout routine with modern exercise equipment.
Swimming Pool:
Take a refreshing dip in the outdoor pool, open daily from 6:00 AM to 8:00 PM.
Children's Play Area:
A safe and fun space for younger guests to enjoy.
Launderette:
Convenient facilities for your laundry needs.
Resident's Lounge:
A comfortable space to relax or socialize.
Free Parking:
Ample parking space is available for guests.
Complimentary Shuttle Service:
Available to take you to nearby shopping centers and business hubs, operating from 9:00 AM to 5:00 PM daily.

Somerset Sudirman Jakarta Room Types

Explore a diverse range of accommodations designed to suit every traveler's preferences. The room types of Somerset Sudirman Jakarta include meticulously appointed studios, one-bedroom, and two-bedroom apartments, each offering a blend of comfort and functionality. Guests can choose from City View or Garden View rooms, with all accommodations being strictly non-smoking. Many of our rooms and suites feature a luxurious bathtub, perfect for unwinding after a long day. While we do not currently offer pet-friendly rooms, we ensure a pristine environment for all our guests.

Somerset Sudirman Jakarta Dining & Restaurants

Savor a delightful culinary journey at Somerset Sudirman Jakarta. The hotel features an on-site restaurant offering a variety of international and local dishes. Enjoy breakfast, lunch, and dinner in a relaxed setting.

On-site Restaurant:
Serving a buffet breakfast from 6:00 AM to 10:00 AM, with à la carte options for lunch and dinner. Estimated price per person for lunch/dinner is around PHP 800 - PHP 1,200. Operating hours are from 6:00 AM to 10:00 PM daily.

Somerset Sudirman Jakarta Nearby Attractions and Activities

Immerse yourself in the vibrant culture and attractions surrounding Somerset Sudirman Jakarta.

National Monument (Monas):
A prominent landmark offering panoramic views of the city.
Istiqlal Mosque:
The largest mosque in Southeast Asia, a significant architectural marvel.
Jakarta Cathedral:
A beautiful Roman Catholic cathedral located opposite Istiqlal Mosque.
National Museum of Indonesia:
Explore the rich history and diverse culture of Indonesia.
Grand Indonesia Shopping Town:
A premier shopping destination with a wide array of international and local brands, dining options, and entertainment.

If you are looking for other activities around Somerset Sudirman Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Somerset Sudirman Jakarta from the Airport

Navigating your way to Somerset Sudirman Jakarta is straightforward, with several convenient options available. The airport transfer service of Somerset Sudirman Jakarta ensures a seamless arrival.

Hotel Private Airport Transfer:
For ultimate convenience and comfort, pre-book the hotel's private airport transfer service. This service offers a direct and hassle-free journey to the hotel. Prices start from approximately PHP 2,500.
Metered Taxis:
Available at the airport's official taxi stands. Ensure the meter is used for a fair fare. Estimated cost from Soekarno-Hatta International Airport is around PHP 1,000 - PHP 1,500, depending on traffic.
Ride-hailing Services:
You can book a ride through various ride-hailing apps upon arrival at the airport. Fares are typically comparable to metered taxis.
Airport Premium Buses:
Some airport bus services may offer routes that get you close to the Sudirman area, followed by a short taxi or ride-hailing service trip.

For more options, explore airport transfer services or book your Somerset Sudirman Jakarta airport transfer in advance.

Summary of Why You Should Choose to Stay at Somerset Sudirman Jakarta

Choosing Somerset Sudirman Jakarta for your next trip guarantees a superior accommodation experience. With excellent room availability at Somerset Sudirman Jakarta, you're sure to find the perfect option for your needs.

Prime Location:
Situated in the heart of Jakarta's business and lifestyle hub.
Spacious Apartments:
Offering well-appointed rooms and suites with modern amenities.
Comprehensive Facilities:
Including a swimming pool, fitness center, and business services.
Exceptional Service:
Friendly and professional staff dedicated to making your stay comfortable.
Convenient Access:
Easy reach to major attractions, shopping, and dining.

Experience the best of Jakarta by booking your stay at Somerset Sudirman Jakarta. For seamless booking and to explore other accommodation options, visit Traveloka. Book budget hotels in Jakarta and Easily book domestic and international flights at low prices with Traveloka today!

All facilities in Somerset Sudirman Jakarta

Swimming Pool

Fitness Center

Lobby

Exterior

Others

Food and Drinks

A la carte dinner
A la carte lunch
Breakfast
Cafe
Continental breakfast
Fullboard without drinks
Fullboard with drinks
Fullboard with non-alcoholic drinks
Halfboard without drinks
Free breakfast
Halfboard with non-alcoholic drinks
Vegetarian meal

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Porter
Wedding service

General

AC
Banquet
Clothes dryer
Connecting rooms
Family room
Heater
Non-smoking room
Swimming pool
Terrace

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
PRINTER
Projector
Business centre

Things to Do

Barbecue
Entertainment for children
Fitness center
Garden
Massage
Outdoor pool
Sauna
Spa

Accessibilty

Accessible bathroom
Accessible parking
Disabled access friendly
Wheelchair accessible

Sports and Recreations

Aerobics
Fitness center

Family-friendly Facilities

Children pool

Transportation

Airport transfer

Nearby Facilities

Laundry

Kids and Pets

CRIBS

Connectivity

Free WiFi

Accommodation Policy & General Information in Somerset Sudirman Jakarta

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Booking Voucher. The required documents can be in the form of soft copy.

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Read All

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Somerset Sudirman Jakarta	176
Number of floors in Somerset Sudirman Jakarta	18
Another facilities in Somerset Sudirman Jakarta	A la carte dinner, A la carte lunch, Breakfast, Cafe, Continental breakfast

Frequently asked question in Somerset Sudirman Jakarta

What are available facilities at Somerset Sudirman Jakarta?

There are top facilites at Somerset Sudirman Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Somerset Sudirman Jakarta?

The standard check-in time at Somerset Sudirman Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Somerset Sudirman Jakarta provide breakfast?

Yes, Somerset Sudirman Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Somerset Sudirman Jakarta?

Somerset Sudirman Jakarta is a 4.0-star hotel.

How many floors does Somerset Sudirman Jakarta have?

Somerset Sudirman Jakarta has 18 floors.

See All

More Reviews from Other Guests in Somerset Sudirman Jakarta

Overall Ratings & Reviews Somerset Sudirman Jakarta

Traveloka (1,116)

Other sources (116)

9.1

Exceptional

From 1,116 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about Somerset Sudirman Jakarta

All

Room Space (87)

Bedroom (79)

Bathroom (77)

Distance to City Center (76)

Staff Friendliness (76)

Ambiance (76)

Hotel Area (74)

Accessibility (66)

Family Friendly (64)

Wifi (62)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Somerset Sudirman Jakarta

Number of reviews per page

Customer reviews

S***i

Business

10.0

/10

Reviewed 1 day(s) ago

This is exactly the accommodation we need. Good, keep it up.

Find this review helpful?

S***i

Business

10.0

/10

Reviewed 1 day(s) ago

Keep it up, thanks for your help.

Find this review helpful?

M***y

9.7

/10

Reviewed 2 day(s) ago

This is my second time, and I'm very satisfied. Everything is perfect. I hope the quality and cleanliness are maintained.

See original

Find this review helpful?

Y***i

9.1

/10

Reviewed 1 week(s) ago

See original

1 people find it helpful

Kimberly A. I. F.

7.0

/10

Reviewed 2 week(s) ago

I was a little disappointed because check-in took so long, half an hour late. I wasted so much time preparing for the concert.

See original

1 people find it helpful

Accommodation's Reply

25 Jun 2026

Dear Ms. Kimberly A.I.F., It is with great pleasure that we, Somerset Sudirman Jakarta, thank you for taking the time to share your valuable review and feedback with us, and thank you for choosing Somerset Sudirman Jakarta during your visit to Jakarta. We apologize for any inconvenience and disappointment you may have experienced during your stay with us. We are deeply sorry that your experience did not meet your expectations. At Somerset Sudirman Jakarta, we are committed to always providing the best service and the most comfortable accommodations for all our guests. Therefore, we take your feedback seriously and have followed up with the relevant teams for future improvements. We greatly appreciate your feedback, as it helps us continuously improve the quality of our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay on your next visit. Sincerely, Management

See original

Iwa W.

Leisure

10.0

/10

Reviewed 2 week(s) ago

It's close to GBK, so if there's an event, you can walk or take a nearby car. The hotel's facilities are excellent.

See original

Find this review helpful?

Accommodation's Reply

22 Jun 2026

Dear Ms. Iwa W., From Sudirman Somerset Jakarta: Thank you very much for your positive feedback regarding your stay at our hotel. We are delighted that our facilities and services made your stay comfortable and memorable. Thank you again for choosing our hotel for your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any requests, please contact us. We are happy to assist you and will do our best to make your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team

See original

Y***n

Staycation

9.4

/10

Reviewed 3 week(s) ago

The Executive Suite is very comfortable, with a fully equipped mini kitchenette, freezer, microwave, electric stove, and other cooking utensils, making it perfect for extended stays. The room is not soundproof, especially when someone moves chairs from upstairs or to the side, which is quite audible and quite disturbing, especially while sleeping. The facilities are also complete, with a swimming pool, gym, jogging track, and more. It's also close to the main road, so you can easily find food outside with plenty of options. Overall, I'm satisfied.

See original

Find this review helpful?

Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you were satisfied with our services and facilities during your stay at Somerset Sudirman Jakarta. We apologize for any inconvenience and disappointment you experienced during your stay with us. We are deeply sorry that your experience did not fully meet your expectations. Your feedback is important to us, and we have forwarded it to the relevant team for evaluation and improvement of our services in the future. We believe that guest feedback is vital in helping us continuously improve the quality of our services and guest experience. Thank you again for your feedback. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Management

See original

Y***n

9.4

/10

Reviewed 3 week(s) ago

The hotel is my favorite, I stayed 3 nights, 2 nights in the premier and 1 night in the executive suite, comfortable for families

See original

Find this review helpful?

Accommodation's Reply

25 Jun 2026

We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. Thank you so much for sharing your wonderful experience at our hotel. We are delighted that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to welcome you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team

See original

Verified Traveler

Business

9.4

/10

Reviewed 5 week(s) ago

As comfortable and accommodating as ever. Thank you for being consistent!

1 people find it helpful

Accommodation's Reply

04 Jun 2026

Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, Thank you for taking the time to share your wonderful stay experience with us. It was truly a pleasure to have you as our guest. We sincerely appreciate your kind feedback and are grateful that you chose Somerset Sudirman Jakarta as your preferred accommodation during your recent visit to Jakarta. We are delighted to know that you enjoyed your stay and that our facilities and services met your expectations. Your satisfaction is our greatest reward and motivation to continue delivering exceptional hospitality experiences. Should there be anything we can assist with on your next visit to make your stay even more comfortable, please do not hesitate to let us know. Your comfort and satisfaction are very important to us. Once again, thank you very much for choosing Somerset Sudirman Jakarta. We look forward to welcoming you back again soon. Stay safe and healthy. Best Regards, Management

Verified Traveler

9.4

/10

Reviewed 6 week(s) ago

See original

2 people find it helpful

Accommodation's Reply

29 May 2026

See original

Devina

10.0

/10

Reviewed 6 week(s) ago

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Ms. Davina S., Thank you for taking the time to share your experience with us. We greatly appreciate your positive review and are delighted to hear that you were satisfied with our services and facilities during your stay at Somerset Sudirman Jakarta. We apologize for any inconvenience and disappointment you may have experienced during your stay. We are very sorry that your experience did not meet your expectations. Your feedback is important to us, and we have forwarded it to the relevant team for evaluation and improvement of our services in the future. We believe that guest feedback is crucial in helping us continuously improve our services and guest experience. Thank you again for your feedback. We hope to welcome you back again and provide you with a better experience on your next stay. Sincerely, Management

See original

R***a

Leisure

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, helping with the check-in process quickly.

See original

Find this review helpful?

Accommodation's Reply

21 May 2026

We cordially invite you to stay at Sudirman Somerset Hotel in Jakarta. We are delighted to welcome you and thank you for sharing your wonderful experience at our hotel. We are pleased that our facilities and services provided you with comfort and a memorable experience. Thank you again for choosing Sudirman Somerset Hotel as your accommodation during your trip to Jakarta. We are honored to have welcomed you and we hope to see you again in the future. If you have any questions or require any assistance, please do not hesitate to contact us. We are happy to help and are committed to making your next stay even more comfortable. Thank you again for choosing Sudirman Somerset Hotel. The Hotel Management Team

See original

Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

I love the room, it's nice to have my stay there.

Find this review helpful?

Accommodation's Reply

13 May 2026

Ridho M. Z.

9.4

/10

Reviewed 8 week(s) ago

Always a great place to stay, close by every good place, etc.

Find this review helpful?

Accommodation's Reply

12 May 2026

Greetings from Somerset Sudirman Jakarta! Dear Ridho M. Z. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager

Nitha M.

8.5

/10

Reviewed 9 week(s) ago

Been here several times and very satisfied❤️🙏🏻.

See original

Find this review helpful?

Accommodation's Reply

12 May 2026

Dear Ms. Nita M. from Sudirman Somerset Jakarta! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. Please feel free to contact us if you have any questions or concerns. We are always happy to assist you. Thank you very much! Natasia Larus, Results Manager

See original

kalista p.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Stayed here for 2 nights and everything in this hotel was good

Find this review helpful?

Accommodation's Reply

12 May 2026

Greetings from Somerset Sudirman Jakarta! Dear kalista p. Thank you for taking the time to share your stay experience with us and it was a great pleasure to having you here. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you. If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Somerset Sudirman Jakarta and we will always looking forward to welcome you back yo our hotel. Stay safe and healthy. Best Regards, Natasia Laras Revenue Manager

S***l

5.0

/10

Reviewed 10 week(s) ago

Bad service. We had to wait for check-in time.

See original

1 people find it helpful

Accommodation's Reply

12 May 2026

We would like to extend our warmest gratitude to you from Sudirman Somerset Jakarta for taking the time to share your valuable feedback regarding your stay at our hotel. We are delighted to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please feel free to contact us. We are happy to assist you. Thank you again, Revenue Manager, Natasia Laras.

See original

c***a

8.5

/10

Reviewed 10 week(s) ago

So happy to stay here, close to everywhere and the room is comfortable.

See original

2 people find it helpful

Accommodation's Reply

12 May 2026

Warm greetings from Hotel Sudirman Somerset in Jakarta. Thank you very much for taking the time to share your valuable feedback about your stay at our hotel. We are happy to hear that you were satisfied with our facilities and services. We look forward to welcoming you back again. If you have any questions or requests, please contact us. We will be happy to assist you. Thank you again. Revenue Manager, Natasia Laras

See original

Verified Traveler

8.7

/10

Reviewed 14 week(s) ago

I stayed at this property based on a recommendation from a friend, who said it was a great place. I booked a room with a kitchen (I don’t remember the exact room name) via app, and according to the layout, it should have included a separate bedroom. However, when I checked in, I was given a studio room without a kitchen. I was quite surprised and immediately informed the receptionist, as it seemed like a mistake. After checking, the reception team explained that the booking system from app had actually reserved a studio room without a kitchen, which was different from what was stated on my app billing. I requested to be given the correct room type, since the studio room was clearly cheaper than what I had paid for. Thankfully, the receptionist was very helpful and assisted me in resolving the issue. I really appreciate their help. When I entered the room, I felt that the cleanliness could be improved. While washing dishes, there was a strong unpleasant smell coming from the sink. After calling the staff, I was informed that since my room was located at the corner, the drainage system sometimes produces a smell similar to garbage. Honestly, my first impression was disappointing and a bit frustrating. However, I truly appreciate the staff here—they were very friendly and extremely helpful. In the end, I was quite satisfied with the room overall. Everything was good, but the cleanliness and maintenance could definitely be improved. The kitchen equipment was complete, the view was nice, the air conditioning worked well, and the bed was comfortable. For app, I would suggest ensuring that the room details shown in the system match the actual booking. I’m not sure whether this was due to pricing or a system error, but I did not use any coupon at checkout. It’s important to avoid this kind of mismatch, as it can be misleading for customers. Thankfully, the hotel was willing to help resolve the issue. For Somerset, I am very satisfied with the service. Perhaps cleanliness and maintenance can be improved slightly—for example, some items like the carpet may need to be replaced. Thank you.

1 people find it helpful

Accommodation's Reply

12 May 2026

Greetings from Somerset Sudirman Jakarta! Dear Valued Guest, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta It is with regret to learn that you had to go through an unpleasant  experience that you found . We do appologize for the inconvience  caused.  Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was  certainly not the standards which  we normaly aim at Somerset Sudirman Jakarta. I personally thank you for taking the time bringing this matter in to our attention  and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and Healthy Best Regards, Natasia Laras Revenue Manager

Verified Traveler

Staycation

10.0

/10

Reviewed 14 week(s) ago

I never thought I would get this type of room at a low price with complete facilities, plus the view of the city lights from the room and the swimming pool, especially at night it is really beautiful.

See original

Find this review helpful?

Accommodation's Reply

12 May 2026

See original

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.