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Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Hotels
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9.3
/10
Exceptional
1,336 reviews

What Guests Say About Their Stay

Distance To City Center (7)
Staff Friendliness (7)
Wifi (7)
Room Space (7)

S***i

9.4
/ 10
Excellent location! Spacious bedrooms and bathrooms. Bathroom facilities are great with shower and bath-up! Friendly and helpful front office! Highlights recommended.

Verified Traveler

10.0
/ 10
The hotel is nicely located near Dontobori, and finding food is not a problem at all. The hotel provides coffee and tea at the lobby, which is very thoughtful of them. They provide amenities too, which is a plus point. I will definitely stay here again if I'm going back.

E***e

9.4
/ 10
More Than Expected. The hotel is situated in an unbeatable location, just steps from the vibrant Dotonbori area, conveniently positioned to the left of the building. With seamless access, the check-in experience is both welcoming and efficient, complemented by a genuinely friendly and helpful staff. The cleanliness and attention to detail throughout the hotel are impeccable, and the location truly sets it apart, making it a perfect choice for any traveler.

Stefanny G.

9.7
/ 10
The room is very spacious and clean, and the location is near to Dotombori area and to the Osaka station. Overall, my husband and I had an incredible experience staying in Cross Hotel. Definitely will come back.

Siti N. B. A. H.

9.7
/ 10
Near Namba Station exit 14 and Dotonbori Shopping Street. Service staff really make us feel welcome.
In the Area
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2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Kansai, Japan, 542-0085

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named Cross Hotel Osaka Staying at Cross Hotel Osaka(ORIX HOTELS & RESORTS) is a good choice when you are visiting Shinsaibashi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cross Hotel Osaka(ORIX HOTELS & RESORTS)

2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Kansai, Japan, 542-0085
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Discover More About Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Discover Your Perfect Osaka Stay at Cross Hotel Osaka

Welcome to Cross Hotel Osaka, your gateway to an unforgettable experience in the vibrant heart of Kansai, Japan. We pride ourselves on offering a blend of modern comfort, exceptional service, and a prime location that puts the best of Osaka right at your doorstep. Whether you're here for business, leisure, or a bit of both, Cross Hotel Osaka is designed to be your home away from home, providing a sanctuary of relaxation and convenience amidst the city's energetic pulse. Our commitment is to ensure your stay is seamless, enjoyable, and filled with cherished memories.

Cross Hotel Osaka Location

Cross Hotel Osaka is strategically situated in the bustling Dotonbori district, a vibrant and iconic area renowned for its dazzling neon lights, world-class entertainment, and culinary delights. Located at 中央区心斎橋筋 2-5-15,  , 大阪, 関西, 日本, 542-0085, our hotel offers unparalleled access to the city's most sought-after attractions. You'll find yourself just a short stroll from the famous Glico Running Man sign and the lively Dotonbori canal, immersing you in the very essence of Osaka's energetic atmosphere. For those arriving by public transport, the nearest major transit hub, Namba Station, is conveniently located within a 5-minute walk, providing easy connections to the wider Kansai region and beyond. The area surrounding Cross Hotel Osaka is alive with activity, offering a dynamic mix of shopping, dining, and entertainment options, making it an ideal base for exploring all that Osaka has to offer.

Cross Hotel Osaka Facilities & Services

Facilities for guests at Cross Hotel Osaka are thoughtfully curated to enhance your comfort and convenience throughout your stay. We strive to provide a comprehensive range of services to cater to every need.
  • 24-Hour Front Desk:

    Our dedicated team is available around the clock to assist you with check-in, check-out, and any inquiries you may have.
  • Luggage Storage:

    Secure facilities are available for you to store your belongings before check-in or after check-out.
  • Wi-Fi Access:

    Complimentary high-speed Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • Concierge Services:

    Our knowledgeable concierge can assist with tour bookings, restaurant reservations, and local recommendations.
  • Vending Machines:

    Conveniently located for quick refreshments.
  • Non-Smoking Rooms:

    All guest rooms are designated as non-smoking for your comfort.
  • Air Conditioning:

    All rooms are equipped with individual climate control.
  • Daily Housekeeping:

    Ensuring your room remains clean and tidy throughout your stay.
  • Laundry Services:

    Available for guests who wish to have their clothes cleaned (additional fees apply).
  • ATM/Cash Machine on site:

    For your convenience.

Cross Hotel Osaka Room Types

Discover a variety of accommodations designed to suit every traveler's needs. The room types of Cross Hotel Osaka offer a range of options, each providing a comfortable and stylish retreat after a day of exploration.
  • Standard Double Room:

    Featuring a comfortable double bed, these rooms are perfect for solo travelers or couples. Available with a city view. Non-smoking. Bathtub not available in all rooms.
  • Standard Twin Room:

    Equipped with two single beds, ideal for friends or colleagues traveling together. Available with a city view. Non-smoking. Bathtub not available in all rooms.
  • Superior Double Room:

    A more spacious option with a double bed, offering enhanced comfort and amenities. Available with a city view. Non-smoking. Bathtub available in select rooms.
  • Superior Twin Room:

    Offering more space with two single beds, these rooms provide a relaxing environment. Available with a city view. Non-smoking. Bathtub available in select rooms.
  • Deluxe Double Room:

    Our most spacious double room, providing an elevated level of comfort and luxury. Available with a city view. Non-smoking. Bathtub available in all rooms.
  • Deluxe Twin Room:

    Generously sized with two single beds, perfect for those seeking extra space and comfort. Available with a city view. Non-smoking. Bathtub available in all rooms.
All rooms are non-smoking. Please note that bathtub availability varies by room type.

Cross Hotel Osaka Dining & Restaurants

Savor the diverse culinary landscape of Osaka without even leaving the hotel. Cross Hotel Osaka offers delightful dining experiences to satisfy your palate.
  • Cross Cafe:

    Located on the ground floor, this casual cafe serves a selection of light meals, pastries, and beverages. Perfect for a quick breakfast or an afternoon pick-me-up. Estimated price per person: PHP 500 - PHP 1,000. Operating hours: 7:00 AM - 9:00 PM.
  • Local Izakaya (Nearby):

    While not directly on-site, the Dotonbori area is famous for its numerous izakayas (Japanese pubs) offering a wide array of small dishes and drinks. Explore these authentic local spots for a true taste of Osaka. Estimated price per person: PHP 1,500 - PHP 3,000. Operating hours: Varies by establishment, typically from 5:00 PM to late night.

Cross Hotel Osaka Nearby Attractions and Activities

Immerse yourself in the vibrant culture and exciting attractions that surround Cross Hotel Osaka. The hotel's prime location in Dotonbori provides easy access to some of Osaka's most iconic sights and experiences.
  • Dotonbori:

    Just steps away, this entertainment district is famous for its dazzling neon lights, giant crab signs, and the iconic Glico Running Man. It's a sensory overload of sights, sounds, and delicious street food.
  • Shinsaibashi-suji Shopping Street:

    A covered shopping arcade stretching for about 600 meters, offering a vast array of shops, from high-end brands to unique boutiques and souvenir stores.
  • Kuromon Ichiba Market:

    Known as "Osaka's Kitchen," this bustling market is a paradise for food lovers, offering fresh seafood, local produce, and a variety of street food snacks.
  • Osaka Castle:

    A magnificent historical landmark, Osaka Castle offers a glimpse into Japan's feudal past with its impressive architecture and surrounding park.
  • Umeda Sky Building:

    For breathtaking panoramic views of Osaka, head to the Floating Garden Observatory atop this distinctive skyscraper.
If you are looking for other activities around Cross Hotel Osaka, check out the best deals on Traveloka: Recommended activities in Osaka!

How to Get to Cross Hotel Osaka from the Airport

Getting to Cross Hotel Osaka from Kansai International Airport (KIX) is a straightforward process, with several convenient options available to suit your preferences and budget. The airport transfer service of Cross Hotel Osaka aims to make your arrival as smooth as possible.
  • Airport Limousine Bus:

    Direct buses run from Kansai International Airport to Namba OCAT (Osaka City Air Terminal), which is a short walk from the hotel. The journey takes approximately 50-60 minutes. Estimated price: PHP 1,000 - PHP 1,500 per person.
  • Nankai Rapit Train:

    This limited express train offers a comfortable and speedy journey from KIX to Namba Station, the closest major station to Cross Hotel Osaka. The trip takes about 35-40 minutes. Estimated price: PHP 1,200 - PHP 1,800 per person.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Cross Hotel Osaka typically takes around 45-60 minutes, depending on traffic conditions. Estimated price: PHP 4,000 - PHP 6,000.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service for a convenient door-to-door transfer. Prices may vary based on demand and traffic.
  • Hotel Private Airport Transfer:

    For the ultimate convenience and a seamless arrival experience, you can arrange a private airport transfer directly through Cross Hotel Osaka. Please contact the hotel in advance for details and pricing.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Cross Hotel Osaka

Choosing Cross Hotel Osaka means opting for a memorable and comfortable stay in one of Japan's most exciting cities. Our prime location, excellent facilities, and commitment to guest satisfaction make us the ideal choice for your next adventure.
  • Prime Location:

    Situated in the heart of Dotonbori, offering immediate access to entertainment, dining, and shopping.
  • Comfortable Accommodations:

    Well-appointed rooms designed for relaxation and convenience.
  • Exceptional Service:

    A dedicated team ready to assist you with all your needs.
  • Convenient Access:

    Close proximity to major transportation hubs for easy exploration of Kansai.
  • Vibrant Atmosphere:

    Immerse yourself in the energetic pulse of Osaka right outside your door.
Discover the best Room availability at Cross Hotel Osaka and start planning your trip today. Booking Cross Hotel Osaka is simple and convenient through Traveloka.

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All facilities in Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Bar, Cafe and Lounge Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Bar, Cafe and Lounge
Common Space Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Common Space
Lobby Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Lobby
Exterior Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Exterior
Others Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Microwave (shared)
  • Smoking area

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Accessibilty

  • Wheelchair accessible
  • Accessible path of travel

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. During the exterior renovation period, guests may hear construction-related noise and smell construction-related odors, and are requested to keep their guestroom windows and curtains closed. Road construction will be underway next to the property (Mido-suji street) August 20, 2023-March 31, 2025 from 9 PM to 9 AM, daily. Guests may hear construction-related noise during this time.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cross Hotel Osaka(ORIX HOTELS & RESORTS)
229
Number of floors in Cross Hotel Osaka(ORIX HOTELS & RESORTS)
14
Another facilities in Cross Hotel Osaka(ORIX HOTELS & RESORTS)
Laundry service, Luggage storage, 24-hour Receptionist, Concierge, Banquet

Frequently asked question in Cross Hotel Osaka(ORIX HOTELS & RESORTS)

What are available facilities at Cross Hotel Osaka(ORIX HOTELS & RESORTS)?
There are top facilites at Cross Hotel Osaka(ORIX HOTELS & RESORTS) such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cross Hotel Osaka(ORIX HOTELS & RESORTS)?
The standard check-in time at Cross Hotel Osaka(ORIX HOTELS & RESORTS) is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Cross Hotel Osaka(ORIX HOTELS & RESORTS) provide breakfast?
Yes, Cross Hotel Osaka(ORIX HOTELS & RESORTS) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cross Hotel Osaka(ORIX HOTELS & RESORTS)?
Cross Hotel Osaka(ORIX HOTELS & RESORTS) is a 4.0-star hotel.
How many floors does Cross Hotel Osaka(ORIX HOTELS & RESORTS) have?
Cross Hotel Osaka(ORIX HOTELS & RESORTS) has 14 floors.
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More Reviews from Other Guests in Cross Hotel Osaka(ORIX HOTELS & RESORTS)

9.4
Exceptional
From 1,228 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Tisa
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is located in the most bustling part of Osaka. It is just a few minutes away from Dotonbori. We did not get a room with a view as asked, and it was pretty loud inside- street sounds could be heard. Other than that, service was great and the hotel was located in the best area,
Christian
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had a fantastic stay with a nice quiet clean room. The breakfast is amazing with tons of great options to select from.
Alex
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

OK hotel, but only one elevator working (2 normally) which leads to a lot of wait times. Even if both were working it wouldn't be enough for a hotel of this size. Rooms felt really dark. Would look somewhere else for Osaka. At this price there's definitely better options.
Roberto
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, in the heart of Osaka. Staff was very nice and helpful. Room was fairly big. Very walkable. Luggage transfer available.
Varick
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean and spacious rooms.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is such a fantastic place to stay - it was our favorite hotel from our first visit to Japan and we made sure to come back to visit again when we came back. It’s in a great location, right next to Dotonburi and the Shinsaibashi shopping streets, with easy access to Metro lines nearby for travel elsewhere in Osaka. There’s a fantastic breakfast, and now also a complimentary drinks and nibbles lounge in the evenings. The rooms are modern and comfortable, and they have an amazing bathroom with a huge soaking tub. Highly recommended!
Read More
Taha
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

very clean and nice hotel. The breakfast was amazing. the only bad thing was there's only 1 elevator and it was a bug struggle to get back to the room or leave the hotel
Anita
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel only had 1 elevator so we had to wait awhile to get to our room. Rooms were a bit small.
Michael
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The property was under construction so one of the elevators was down so queue times for the elevator were long at times. Also, at check in we were directed to the self check-in kiosk which was very cumbersome and took a long time. The staff were not much help at the kiosk.
Leigh
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One of the elevators was inoperable forcing everyone to use one. It caused very crowded spaces and it took going up or the down the floor time consuming! Everything was nearly perfect about this hotel except for the elevator situation!
Muruli
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast menu was fresh. But poor Western food choices. Oats were missing on one day. And bread was missing the other day. No nuts or raisins. There was only one elevator operating for the entire 14 floors causing huge delays and pain waiting for movement. If there is only one operating, then only half the number of rooms should be booked. Room was super hot when we entered. Space around the bed was very limited and room appeared crammed.
Read More
Edwin
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The stay could have been a five star. A few amenities were lacking due to the hotel was under renovation. Luggage storage, a few hour overstay after checked out was not available.
Rose
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff and spacious bathrooms
Reza
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Neat and clean, good size rooms (for Japan), excellent breakfast buffet, great location!
Charles
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast is excellent. DQ across the street. Close to canal right in the middle of Dotombori. Many places to eat. The rooms are dated. Carpet flooring.
Alvina
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Dear Cross hotel staff, thank you for the wonderful stay ! The staff are very helpful and friendly , and the hotel is very convenient located next to the glico sign . Breakfast also offers a wide variety and we love the section ! Room is clean and they even provided an excellent Dyson hairdryer too! We highly recommend this hotel ! Our boy lost an important item in the room , and we hope to find it . Can you please provide the email for lost and found ? The SMS cannot be sent to my Canadian phone number . Please help.
Read More
JERRY
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Highly recommend to stay
Jaymian
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Prime location that is unbeatable… smack in the middle of Dotonbori — The Glico Man sign is literally a 2 minute walk away , and there’s even a McDonalds right behind the hotel. Tons of shopping and local food spots within a 10-15 minute walking distance. The service is also impeccable. Arrived a bit early before check-in time, and the hotel allowed me to check in early at no extra charge, as the room was ready. Many other hotels like Hotel Gracery charge even for 20 minute early check-ins, so this was appreciated. The room was also spotless and surprisingly spacious — even larger than many of the hotels I’ve stayed in the U.S., let alone Japan where rooms are usually tiny. 5-star experience. Would recommend: 1) prime location 2) spacious, spotless room 3) amazing service
Read More
Chris
icon-
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Poor wifi, long wait at elevators and always very full and stop at every floor. Breakfast was good and room was clean, although no regular plug sockets next to bed, only USB-C
Luis
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great Hotel, Excellent customer service from the Staff Mr K Sano was very helpful and professional also make sure we had an excellent experience in our stay. The hotel and Mr K sano was so great we even already booked to come back again for the weekend.
Number of reviews per page
20
40

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Lobby 4 Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 1,228 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cross Hotel Osaka(ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Tisa
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property is located in the most bustling part of Osaka. It is just a few minutes away from Dotonbori. We did not get a room with a view as asked, and it was pretty loud inside- street sounds could be heard. Other than that, service was great and the hotel was located in the best area,
Christian
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had a fantastic stay with a nice quiet clean room. The breakfast is amazing with tons of great options to select from.
Alex
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

OK hotel, but only one elevator working (2 normally) which leads to a lot of wait times. Even if both were working it wouldn't be enough for a hotel of this size. Rooms felt really dark. Would look somewhere else for Osaka. At this price there's definitely better options.
Roberto
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, in the heart of Osaka. Staff was very nice and helpful. Room was fairly big. Very walkable. Luggage transfer available.
Varick
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean and spacious rooms.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is such a fantastic place to stay - it was our favorite hotel from our first visit to Japan and we made sure to come back to visit again when we came back. It’s in a great location, right next to Dotonburi and the Shinsaibashi shopping streets, with easy access to Metro lines nearby for travel elsewhere in Osaka. There’s a fantastic breakfast, and now also a complimentary drinks and nibbles lounge in the evenings. The rooms are modern and comfortable, and they have an amazing bathroom with a huge soaking tub. Highly recommended!
Read More
Taha
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

very clean and nice hotel. The breakfast was amazing. the only bad thing was there's only 1 elevator and it was a bug struggle to get back to the room or leave the hotel
Anita
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel only had 1 elevator so we had to wait awhile to get to our room. Rooms were a bit small.
Michael
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The property was under construction so one of the elevators was down so queue times for the elevator were long at times. Also, at check in we were directed to the self check-in kiosk which was very cumbersome and took a long time. The staff were not much help at the kiosk.
Leigh
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One of the elevators was inoperable forcing everyone to use one. It caused very crowded spaces and it took going up or the down the floor time consuming! Everything was nearly perfect about this hotel except for the elevator situation!
Muruli
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Breakfast menu was fresh. But poor Western food choices. Oats were missing on one day. And bread was missing the other day. No nuts or raisins. There was only one elevator operating for the entire 14 floors causing huge delays and pain waiting for movement. If there is only one operating, then only half the number of rooms should be booked. Room was super hot when we entered. Space around the bed was very limited and room appeared crammed.
Read More
Edwin
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The stay could have been a five star. A few amenities were lacking due to the hotel was under renovation. Luggage storage, a few hour overstay after checked out was not available.
Rose
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff and spacious bathrooms
Reza
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Neat and clean, good size rooms (for Japan), excellent breakfast buffet, great location!
Charles
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast is excellent. DQ across the street. Close to canal right in the middle of Dotombori. Many places to eat. The rooms are dated. Carpet flooring.
Alvina
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Dear Cross hotel staff, thank you for the wonderful stay ! The staff are very helpful and friendly , and the hotel is very convenient located next to the glico sign . Breakfast also offers a wide variety and we love the section ! Room is clean and they even provided an excellent Dyson hairdryer too! We highly recommend this hotel ! Our boy lost an important item in the room , and we hope to find it . Can you please provide the email for lost and found ? The SMS cannot be sent to my Canadian phone number . Please help.
Read More
JERRY
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Highly recommend to stay
Jaymian
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Prime location that is unbeatable… smack in the middle of Dotonbori — The Glico Man sign is literally a 2 minute walk away , and there’s even a McDonalds right behind the hotel. Tons of shopping and local food spots within a 10-15 minute walking distance. The service is also impeccable. Arrived a bit early before check-in time, and the hotel allowed me to check in early at no extra charge, as the room was ready. Many other hotels like Hotel Gracery charge even for 20 minute early check-ins, so this was appreciated. The room was also spotless and surprisingly spacious — even larger than many of the hotels I’ve stayed in the U.S., let alone Japan where rooms are usually tiny. 5-star experience. Would recommend: 1) prime location 2) spacious, spotless room 3) amazing service
Read More
Chris
icon-
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Poor wifi, long wait at elevators and always very full and stop at every floor. Breakfast was good and room was clean, although no regular plug sockets next to bed, only USB-C
Luis
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great Hotel, Excellent customer service from the Staff Mr K Sano was very helpful and professional also make sure we had an excellent experience in our stay. The hotel and Mr K sano was so great we even already booked to come back again for the weekend.
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