Hatsuhana

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9.4
/10
Exceptional
74 reviews

What Guests Say About Their Stay

Julie

10.0
/ 10
This hotel was just magical. The room was plenty spacious to accommodate our family of 4 (with two teenagers) and the included dinner and breakfast in the separate restaurant (with private rooms) were delicious. We felt very spoiled! We loved the public baths and did not opt to go to the private bath rooms as we basically had the entire public bath area to ourselves. The funicular that took us down to the public baths was such a fun surprise. And after dinner, they set up a bar and snacks/dessert in the lobby.

Meredith

10.0
/ 10
The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!

Olaseye

10.0
/ 10
Everything! The staff were attentive, the room was immaculate and the food was sensational.
In the Area
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20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Kanagawa, Ashigarashimo, Kanto, Japan, 2500313

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Hatsuhana is located in area / city Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hatsuhana

20-1 Sukumogawa, Ashigarashimo-Gun, 20-1, Kanagawa, Ashigarashimo, Kanto, Japan, 2500313
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Lobby Hatsuhana
Lobby 2 Hatsuhana

Discover More About Hatsuhana

General


Near Tenzan Onsen

Location


With a stay at Hatsuhana in Hakone (Yumoto), you'll be within a 5-minute drive of Hakone Hot Springs and Tenzan Onsen. This spa hotel is 6.4 mi (10.4 km) from Lake Ashi and 6.7 mi (10.8 km) from Hakone Kowakien Yunessun.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Hakone Hot Springs - 0.6 km / 0.4 mi
Tenzan Onsen - 1.3 km / 0.8 mi
Tamadare Falls - 2 km / 1.2 mi
Shogenji Temple - 2.4 km / 1.5 mi
Key Hiraga Museum - 2.6 km / 1.6 mi
Sounji Temple - 2.8 km / 1.7 mi
Hakone Toy Museum - 3.1 km / 1.9 mi
Tokoan Kumano Gongen - 3.3 km / 2 mi
Kanagawa Prefectural Museum of Natural History - 4.9 km / 3 mi
Ishigakiyama Ichiya Castle Site - 7.6 km / 4.7 mi
Odawara Fishing Port - 7.9 km / 4.9 mi
Odawara Hayakawa Gyoson - 8.1 km / 5 mi
Odawara Castle - 8.2 km / 5.1 mi
Fuji-Hakone-Izu National Park - 8.2 km / 5.1 mi
Odawara Castle Park - 8.3 km / 5.2 mi

The nearest airports are:
Haneda Airport (HND) - 93.4 km / 58 mi
Narita Intl. Airport (NRT) - 159.9 km / 99.4 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access and shopping on site.

Business Facilities


Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.

Dining


Enjoy a satisfying meal at DINING HANAEMI serving guests of Hatsuhana. Local cuisine breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.

Rooms


Make yourself at home in one of the 35 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.

All facilities in Hatsuhana

Bar, Cafe and Lounge Hatsuhana
Bar, Cafe and Lounge
Entertainment Facility Hatsuhana
Entertainment Facility
Common Space Hatsuhana
Common Space
Lobby Hatsuhana
Lobby
Exterior Hatsuhana
Exterior

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel

Things to Do

  • Shops
  • Spa

General

  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hatsuhana

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests with Half Board plans must check in by 8 PM to receive dinner. Advanced notice is required for late check-in for guests with Half Board plans arriving after 8 PM.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hatsuhana
35
Number of floors in Hatsuhana
6
Another facilities in Hatsuhana
Accessible bathroom, Accessible parking, Accessible path of travel, Shops, Spa

Frequently asked question in Hatsuhana

What are available facilities at Hatsuhana?
There are top facilites at Hatsuhana such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hatsuhana?
The standard check-in time at Hatsuhana is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
Does Hatsuhana provide breakfast?
Yes, Hatsuhana provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hatsuhana?
Hatsuhana is a 3.0-star hotel.
How many floors does Hatsuhana have?
Hatsuhana has 6 floors.
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More Reviews from Other Guests in Hatsuhana

9.4
Exceptional
From 74 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hatsuhana

Number of reviews per page
20
40
Top reviews
Julie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel was just magical. The room was plenty spacious to accommodate our family of 4 (with two teenagers) and the included dinner and breakfast in the separate restaurant (with private rooms) were delicious. We felt very spoiled! We loved the public baths and did not opt to go to the private bath rooms as we basically had the entire public bath area to ourselves. The funicular that took us down to the public baths was such a fun surprise. And after dinner, they set up a bar and snacks/dessert in the lobby.
Read More
Yali
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything is perfect! Just the food is very
Meredith
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!
Read More
David
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.
Read More
Olaseye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Everything! The staff were attentive, the room was immaculate and the food was sensational.
Dan
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Wonderful
ZIHUI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Generally good.
Pauline
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

So zen and relaxing, really amazing beautiful property.
Paolo
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.
Raymond
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10
Kelvin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.
Read More
LEI
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.
Elana
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Cloriza
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Read More
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Wonderful experience a superlative modern property with exceptional staff.
Devin
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Very reclusive area. Close to nature but far from everything else.
WEI-CHEN
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

溫泉設施太棒了!完全不被打擾的溫泉之旅
YUSUKE
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

送迎からエントランス、チェックインからロビーやお部屋のデザインクオリティ、湯坂山の眺め、部屋付き露天風呂から、貸切風呂、大浴場、お食事、そしてお部屋にはビールやペリエにジュースもオールインクルーシブ。お値段以上の価値を全てにおいて感じました。スパも上質で大満足です。春の桜も咲き進む季節で身も心も満たされました。予約困難が続くとは思いますが、再訪したいと思います。
Saeko
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

とても素敵な宿でサービスも心地よかったです。ぜひまた特別な日に行きたいです!!
chun im abel
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

入住了兩次這家酒店,不是因為喜歡而是旺季也容易預訂,員工一如既往的細心聆聽粗心辦事,check in時問完的問題,入房間後又會敲門進來重複問一次,打擾了休息,叫房間用餐時點了2杯綠茶,遞來2個茶包說要我們自己沖….第一次住房間清潔很好,這次住好幾處地板有頭髮,清潔怠慢了,但是,餐廳的員工服務還是挺好的,每個菜色都介紹得很詳細細心,
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hatsuhana

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 74 reviews
Cleanliness

9.8

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hatsuhana

Number of reviews per page
20
40
Top reviews
Julie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel was just magical. The room was plenty spacious to accommodate our family of 4 (with two teenagers) and the included dinner and breakfast in the separate restaurant (with private rooms) were delicious. We felt very spoiled! We loved the public baths and did not opt to go to the private bath rooms as we basically had the entire public bath area to ourselves. The funicular that took us down to the public baths was such a fun surprise. And after dinner, they set up a bar and snacks/dessert in the lobby.
Read More
Yali
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Everything is perfect! Just the food is very
Meredith
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!
Read More
David
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.
Read More
Olaseye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Everything! The staff were attentive, the room was immaculate and the food was sensational.
Dan
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Wonderful
ZIHUI
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Generally good.
Pauline
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

So zen and relaxing, really amazing beautiful property.
Paolo
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.
Raymond
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10
Kelvin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.
Read More
LEI
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.
Elana
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!
Cloriza
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.
Read More
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Wonderful experience a superlative modern property with exceptional staff.
Devin
10.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Very reclusive area. Close to nature but far from everything else.
WEI-CHEN
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

溫泉設施太棒了!完全不被打擾的溫泉之旅
YUSUKE
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

送迎からエントランス、チェックインからロビーやお部屋のデザインクオリティ、湯坂山の眺め、部屋付き露天風呂から、貸切風呂、大浴場、お食事、そしてお部屋にはビールやペリエにジュースもオールインクルーシブ。お値段以上の価値を全てにおいて感じました。スパも上質で大満足です。春の桜も咲き進む季節で身も心も満たされました。予約困難が続くとは思いますが、再訪したいと思います。
Saeko
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

とても素敵な宿でサービスも心地よかったです。ぜひまた特別な日に行きたいです!!
chun im abel
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

入住了兩次這家酒店,不是因為喜歡而是旺季也容易預訂,員工一如既往的細心聆聽粗心辦事,check in時問完的問題,入房間後又會敲門進來重複問一次,打擾了休息,叫房間用餐時點了2杯綠茶,遞來2個茶包說要我們自己沖….第一次住房間清潔很好,這次住好幾處地板有頭髮,清潔怠慢了,但是,餐廳的員工服務還是挺好的,每個菜色都介紹得很詳細細心,
Number of reviews per page
20
40