Mercure Nagano Matsushiro Resort & Spa

Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!

The outdoor onsen is small

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.

A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.

They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.

Very clean, very good. Breakfast is excellent.

Onsen was nice

Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated

設備やサービスは特段問題なく、よかったと思います。 2点だけ チェックインの列への案内の際に男性の方が対応してくださりましたが、口臭がとても気になりました。接客するにあたりエチケットは重要かと思います。 喫煙ルームに外国人の方が10数名（同じグループ）いたのはいいんですが、ラウンジから酒類を持ち込んで相当長い間談笑していました。少し度が過ぎると思います。何かルール化していただきたいと思います。

You couldn't pay me to stay here again. It is so old, stains on the floors and walls, the beds are terrible, the AC doesn't work, and they charge an arm and a leg for a mediocre breakfast. The only good thing was the free candy.

ご飯がとてもおいしかったです

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.

- Onsen was nice - Internet speed was slow

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all.

For 250.00 a night, I would expect breakfast to be included. They did not. Hotel has a very 60's feel to it. The hallways smelled dusty. Staff was pleasant, as all Japanese are.

自分の

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military

The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.