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Mercure Nagano Matsushiro Resort & Spa

Hotels
8.0
/10
Very Good
455 reviews

What Guests Say About Their Stay

Jim

10.0
/ 10
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!

WEILI

10.0
/ 10
Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.

Stephane

10.0
/ 10
Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
In the Area
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1372-1 Nishiderao, Matsushiromachi, Naganoshi, Nagano, Nagano-shi, Chubu, Japan, 381-1215

Main Facilities

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Parking
WiFi
Mercure Nagano Matsushiro Resort & Spa is a hotel is located at Nagano-shi. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Nagano Matsushiro Resort & Spa

1372-1 Nishiderao, Matsushiromachi, Naganoshi, Nagano, Nagano-shi, Chubu, Japan, 381-1215
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Discover More About Mercure Nagano Matsushiro Resort & Spa

Location


Mercure Nagano Matsushiro Resort & Spa is a hotel is located at Nagano-shi.

About Mercure Nagano Matsushiro Resort & Spa

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Mercure Nagano Matsushiro Resort & Spa.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Mercure Nagano Matsushiro Resort & Spa is the right place to stay.

All facilities in Mercure Nagano Matsushiro Resort & Spa

Others Mercure Nagano Matsushiro Resort & Spa
Others

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

Accommodation Policy & General Information in Mercure Nagano Matsushiro Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Number of floors in Mercure Nagano Matsushiro Resort & Spa
13
Another facilities in Mercure Nagano Matsushiro Resort & Spa
WiFi in public area, Bus/truck parking

Frequently asked question in Mercure Nagano Matsushiro Resort & Spa

What are available facilities at Mercure Nagano Matsushiro Resort & Spa?
There are top facilites at Mercure Nagano Matsushiro Resort & Spa such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Nagano Matsushiro Resort & Spa?
The standard check-in time at Mercure Nagano Matsushiro Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Mercure Nagano Matsushiro Resort & Spa?
Mercure Nagano Matsushiro Resort & Spa is a 3.0-star hotel.
How many floors does Mercure Nagano Matsushiro Resort & Spa have?
Mercure Nagano Matsushiro Resort & Spa has 13 floors.
Does Mercure Nagano Matsushiro Resort & Spa provide parking?
Yes, Mercure Nagano Matsushiro Resort & Spa provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Nagano Matsushiro Resort & Spa

8.0
Very Good
From 451 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

10.0

Service and Facilites

8.0

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Most Relevant
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Traveler Reviews Mercure Nagano Matsushiro Resort & Spa

Number of reviews per page
20
40
Top reviews
Jim
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Theresa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The outdoor onsen is small
WEILI
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Read More
Jacquie
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.
Read More
Shlomi Shlomo
icon-Business with Friends
Business with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.
Sirinyapon
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very clean, very good. Breakfast is excellent.
Alex
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Onsen was nice
Stephane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
NAOMASA
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

設備やサービスは特段問題なく、よかったと思います。 2点だけ チェックインの列への案内の際に男性の方が対応してくださりましたが、口臭がとても気になりました。接客するにあたりエチケットは重要かと思います。 喫煙ルームに外国人の方が10数名(同じグループ)いたのはいいんですが、ラウンジから酒類を持ち込んで相当長い間談笑していました。少し度が過ぎると思います。何かルール化していただきたいと思います。
Devin
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

You couldn't pay me to stay here again. It is so old, stains on the floors and walls, the beds are terrible, the AC doesn't work, and they charge an arm and a leg for a mediocre breakfast. The only good thing was the free candy.
Nanaka
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

ご飯がとてもおいしかったです
David
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.
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Ryota
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

- Onsen was nice - Internet speed was slow
Naoko
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all.
ignacio
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

For 250.00 a night, I would expect breakfast to be included. They did not. Hotel has a very 60's feel to it. The hallways smelled dusty. Staff was pleasant, as all Japanese are.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

自分の
Olga
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable
Megumi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military
Read More
Takanori
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.
Read More
Verified traveler
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.
Number of reviews per page
20
40

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Others 4 Mercure Nagano Matsushiro Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 451 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Nagano Matsushiro Resort & Spa

Number of reviews per page
20
40
Top reviews
Jim
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Theresa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The outdoor onsen is small
WEILI
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Check in Staff- Ms Hiro.. She made the check in experience very wonderful.. she was really detailed with the breakfast & dinner booking. Definitely must go for the half board option! Dinner menu is the same in all our 4 nights stay.. Careful of the lady on 3/F guarding the Onsen, she is a little angry Grandma style.. but very necessary to ensure safety and order.
Read More
Jacquie
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A disappointing experience. Some positives. The rooms are spacious but tired. Some of the staff are hospitable but others treat you like a child on a school camp. The hotel is tired- stained furniture and vet hard beds. Breakfast was nice once you got through the school camp like military set up - I appreciate they have a lot of guests but this is unnecessary. I did not eat dinner as Theo nul choice is an extremely expensive buffet. The supermarket across the road has good bento boxes. Top marks for the lovely shuttle drivers - it’s a 30 minute run into the city and the shuttle is great and such nice staff there.
Read More
Shlomi Shlomo
icon-Business with Friends
Business with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

They get a low review from me, mostly because of the messy breakfast service. Rooms need urgent up-grade, sofa was filthy.
Sirinyapon
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very clean, very good. Breakfast is excellent.
Alex
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Onsen was nice
Stephane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very friendly staff. Did not speak much English but made efforts to understand us and cominicate with us. Rooms are clean and big, small bathroom but very clean. Breakfast included (huge buffet). Free drinks from 9:00 to 11:00 pm. Much appreciated
NAOMASA
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

設備やサービスは特段問題なく、よかったと思います。 2点だけ チェックインの列への案内の際に男性の方が対応してくださりましたが、口臭がとても気になりました。接客するにあたりエチケットは重要かと思います。 喫煙ルームに外国人の方が10数名(同じグループ)いたのはいいんですが、ラウンジから酒類を持ち込んで相当長い間談笑していました。少し度が過ぎると思います。何かルール化していただきたいと思います。
Devin
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

You couldn't pay me to stay here again. It is so old, stains on the floors and walls, the beds are terrible, the AC doesn't work, and they charge an arm and a leg for a mediocre breakfast. The only good thing was the free candy.
Nanaka
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

ご飯がとてもおいしかったです
David
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.
Read More
Ryota
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

- Onsen was nice - Internet speed was slow
Naoko
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The room smelled smoky tabaco. Worker brought air cleaner though. Room size was big enough. Breakfasts were too much, buffet style, we couldn’t eat them all.
ignacio
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

For 250.00 a night, I would expect breakfast to be included. They did not. Hotel has a very 60's feel to it. The hallways smelled dusty. Staff was pleasant, as all Japanese are.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

自分の
Olga
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable
Megumi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The breakfast buffet was extravaganza! I never seen that much extent of options and they were top notch! It is a big hotel so they had to limit time so we got busy exploring different items. We did not have dinner there but I wonder what it would have been like. We went out to a local mom and pop bar. The immediate area did not seem to have many options for eating out though. The hot spring bath was nice. We enjoyed going between inside and olhalf-outside baths. We didn't do this but saw used the sauna and cold bath. The view from the room was wonderful, looking at snow-capped mountain ridges. The only con is that we were a family of 5 and had to get separated into two rooms. It would have been nice to stay together in one room with five futons. Maybe they were out of bigger rooms when we booked? The location was good for a car access. It is away from the city center of Nagano so if you travel by train, a taxi ride would be needed. But we were pleasantly surprised by what this Matsushiro area had to offer. After checking out we drove a few minutes to the Matsushiro historic residential area, parked, strolled the old Shinto shrine and Buddhist temples. Then we toured into the enormous cave that Imperial Japan dug near the end of WWII to move the headquarter from Tokyo. They never actually moved, but they preserved the cave as a historic site. big military
Read More
Takanori
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.
Read More
Verified traveler
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.
Number of reviews per page
20
40