DoubleTree by Hilton Johor Bahru

Great staff and service!

The room was clean and comfortable overall. Unfortunately, the pillow had a noticeable smell, which could be improved to enhance the guest experience.

Hotel is centrally located, within walking distance to JB City Square and Komtar. Room was clean and spacious, and staff were friendly and helpful. Breakfast had good variety. Overall a pleasant and convenient stay.

Clean rooms, great amenities. Nothing to complain about except the road works outside (nothing they can do about it, though just to note when trying to walk to the hotel from CIQ)

Had a great staycation and as usual the girls loved the 🍪

Check-in friendly and helpful.

Place was good. Just a bit wet smell in room and a/c not cold enough. Plus booked a private car to airport and hotel said very good car but it wasn’t. Buffet was not to my liking. Not enough traditional Malaysia food. But overall it was good

The lift feels a bit shaky and unsafe

Everything is great! From room condition to customer service. Highly recommended

We didn’t have breakfast at the hotel but we heard from other guests and online reviews so I decided to echo their opinions. The location is very near CIQ - walkable but because of the construction works and road works and general the roads in JB are not friendly to pedestrians so we usually e-hail or Grab to the hotel. The rooms are quite spacious - it’s our 2nd stay. We had connecting rooms so that’s really proactive on the hotel reception / booking team- my thanks! The staff team at the reception were excellent and friendly. No proper Q for the check-in and we had another group that tried to skip ahead of us but the staff was adamant that they wait their turn - again my thanks. There was a bit of wait but additionally staff came out to assist! Kudos!! The cookies were well appreciated but the welcome drink was overly sweet! An option for a lemon-infused cold water would be good since it was a hot day coming into JB across the causeway. The team reached out over the WhatsApp too - connecting to the guest over this channel can be intrusive for some but I welcome such interaction being used to the in-app chat of Bonvoy. Great effort to provide this additional channel. I am not booking through the Hilton Honor app so I did not manage my stay with it. In summary, great staff, great location and still an excellent hotel in JB! Hopefully the road works and construction will end quickly and better pedestrian walkways built and it’s a hassle for the Grab driver to drive.

Been staying here for many times...i must compliment the staff managung the fruit juice cpunter, he is the most hardworking staff I have seen, despite piled with orders, he was still calm, composed and courtesy to all guests...this is what i called customer service, hilton should give him a raise!!!

Clean room & con free no

good

Clean room. Secure parking. 10 min leisure walk to city square. Room and bedding good. Breakfast good

Check-in & check-out was smooth. Room & careline support was fabulous as usual. We had a slight unpleasant experience during breakfast on Saturday. Not sure why but it was the first time ever that everything seemed off. Cleaned cups, (some) food & water/juice took awhile to be replenished. Sunday’s breakfast experience was better thankfully. Overall, customer service still tip-top 👍

Had a fantastic stay at DoubleTree by Hilton Hotel JB! Excellent service especially by our check in staff, Rozlin who provided us with a special cake in our room for our anniversary and also complimentary breakfast. Room was clean and comfortable.

Hotel and room is very good. Close to facilities but bar closes at 11pm so had to go to nearby Amara hotel for a drink and snacks

Overall the facilities in the hotel are still excellent and the breakfast was also great.

I liked it that upon my check, within 15mins I received a courtesy whatsapp via the hotel's communication channel to ask if all was well. Well thought service that showed care and concern to their guests.

Awesome stay, service was excellent.