How many rooms are available at Hotel Royal Signature?

Hotel Royal Signature has 428 rooms in total.

Does Hotel Royal Signature provide parking?

Yes, Hotel Royal Signature provides parking. Please confirm details directly with the hotel.

Does Hotel Royal Signature have a swimming pool?

Yes, a swimming pool is available at Hotel Royal Signature.

What do past guests say about Hotel Royal Signature?

Hotel Royal Signature is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Royal Signature

Name: Hotel Royal Signature
Address: 17 - 21, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100, 17 - 21, Jalan Bukit Bintang, Kuala Lumpur, 55100, Malaysia
Rating: 9.2

Hotels

9.2

/10

Exceptional

384 reviews

What Guests Say About Their Stay

Staff Friendliness (79)

Distance To City Center (77)

Ambiance (75)

Surroundings (68)

Mazlifa A. R.

10.0

/ 10

Loved the hotel ambience, facilities, and amenities. Staff were friendly and helpful, right from reception, breakfast, to cleaning. Will definitely come back to stay when we are in Kuala Lumpur again.

V***a

10.0

/ 10

The staff and the service are excellent. Love all the menus at the restaurant. This hotel is serving children with all the facilities and the playground!

Á***h

8.8

/ 10

The hotel is in a great location, convenient for night market, fancy shopping malls, and souvenir shops. Hotel facilities are nice, especially a gym and an open-air pool.

kevin c.

10.0

/ 10

All the staff were friendly and very helpful. The room was clean, and they even provided drinking water that was already filtered in the bathroom, so I don't need to buy it anymore. Also, they will provide you with child amenities like shampoo, toothbrush, and body wash if you bring a child or toddlers to stay. The location is close to Pavilion and Alor Street, so it's very easy to find food and go shopping. It's a very recommended hotel 👍

S***y

9.1

/ 10

Friendly staff, good guestroom, and clean. Have a good stay in the hotel as the staff service is attentive and responsive. The room cleanliness is worth mentioning.

In the Area

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17 - 21, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Staying at Hotel Royal Signature is a good choice when you are visiting Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Hotel Royal Signature

17 - 21, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

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Discover More About Hotel Royal Signature

Location

Staying at Hotel Royal Signature is a good choice when you are visiting Bukit Bintang.

About Hotel Royal Signature

From business event to corporate gathering, Hotel Royal Signature provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Hotel Royal Signature is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Hotel Royal Signature, a wonderful accommodation for your family holiday.

Not all hotel allow guests with pets, but Hotel Royal Signature welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Royal Signature exclusively for you.

Hotel Royal Signature is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Royal Signature.

All facilities in Hotel Royal Signature

Fitness Center

Functional Hall

Lobby

Exterior

Others

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Cafe
Gala dinner
Poolside bar
Snacks

Hotel Services

Bellhop
Concierge
Doorman
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Tours

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Swimming pool
Recreation room
Smoke-free

Public Facilities

Parking
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box

In-room Facilities

Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Business Facilities

Business facilities
Conference room
Meeting facilities
Photocopier
Business centre

Nearby Facilities

ATM/Banking
Beauty salon
Laundry
Shops
Supermarket

Things to Do

Children play area
Fitness center
Outdoor pool

Accessibilty

Accessible parking
Wheelchair accessible

Family-friendly Facilities

Children pool

Transportation

Secure parking

Connectivity

Free WiFi

Accommodation Policy & General Information in Hotel Royal Signature

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit MYR 150.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Royal Signature	428
Number of floors in Hotel Royal Signature	21
Another facilities in Hotel Royal Signature	Restaurant with AC, A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner

Frequently asked question in Hotel Royal Signature

What are available facilities at Hotel Royal Signature?

There are top facilites at Hotel Royal Signature such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Royal Signature?

The standard check-in time at Hotel Royal Signature is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Hotel Royal Signature provide breakfast?

Yes, Hotel Royal Signature provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Royal Signature?

Hotel Royal Signature is a 5.0-star hotel.

How many floors does Hotel Royal Signature have?

Hotel Royal Signature has 21 floors.

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More Reviews from Other Guests in Hotel Royal Signature

Overall Ratings & Reviews Hotel Royal Signature

Traveloka (335)

Other sources (49)

9.3

Exceptional

From 335 reviews

Provided by travelers on

Cleanliness

9.4

Room Comfort

9.3

Meal

8.9

Location

9.5

Service and Facilites

9.3

People often mention about Hotel Royal Signature

All

Staff Friendliness (65)

Distance to City Center (57)

Hotel Area (55)

Surroundings (54)

Bedroom (54)

Bathroom (54)

Ambiance (53)

Room Space (52)

Accessibility (49)

Taste (41)

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Traveler Reviews Hotel Royal Signature

Number of reviews per page

Customer reviews

J***e

Business

10.0

/10

Reviewed 2 week(s) ago

I had a great and stay at Hotel Royal Signature. The bed and pillows are comfortable for a good night's sleep, all required amenities are provided. Hotel is within 10 mins walk to Pavilion mall along the vibrant street of Bukit Bintang. Highly recommended to all who visits KL.

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you had a great stay at Hotel Royal Signature and that our comfortable bed and pillows helped you enjoy a restful night’s sleep. Ensuring our guests feel relaxed and well-rested is one of our top priorities, so your kind words mean a lot to us. We’re also glad to know that you found all the amenities you needed during your stay. Our team works hard to ensure every room is thoughtfully prepared so guests can feel completely at ease. It’s fantastic that our location added convenience to your trip. Being just a short 10-minute walk from Pavilion Mall and right in the heart of vibrant Bukit Bintang is something many guests enjoy, and we’re happy it worked perfectly for you as well. Your recommendation to fellow travelers visiting Kuala Lumpur truly warms our hearts. Feedback like yours motivates our entire team to continue delivering the best service and hospitality every day. Thank you once again for choosing Hotel Royal Signature. We would be absolutely delighted to welcome you back on your next visit to KL. Warmest Regard, May Cheong General Manager

Y***a

10.0

/10

Reviewed 2 week(s) ago

A very pleasant hotel. It seems to have been recently renovated, so it still looks fresh. The location is great, close to Jalan Alor, with lots of food and minimarkets nearby. As soon as I arrived, I was greeted by a friendly security guard. The front desk staff, Miss Priskila, was super friendly and welcoming. This was truly something I've never experienced in KL, as hotel staff are often less than friendly, even at 5-star hotels. 😂 Since I brought my kids, I was given a goodie bag containing small hotel slippers, toiletries, and a postcard. So sweet. 😍. The hotel room was clean, with a view overlooking Jalan Alor, Merdeka Tower, and the Twin Towers. There was a coffee machine and welcome snacks, and there was a drinking fountain, so I didn't have to bother buying extra mineral water. The breakfast was quite delicious and varied. Everything was almost perfect. The only thing was, on the second day, the room wasn't very tidy when the cleaning staff cleaned it. I will definitely come back again! We love you Royal Signature Hotel, keep up the good work ❤️

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you so much for taking the time to share such a warm and heartfelt review. We are truly delighted to hear that you and your family enjoyed your stay at Royal Signature Hotel, especially after our recent renovation. It’s wonderful to know that our location near Jalan Alor, the variety of food options, and the convenience of nearby mini markets added comfort to your stay. We are also very happy to hear that our team made a positive impression, especially Miss Priskila and our friendly security staff who welcomed you upon arrival. Providing a little goodie bag for your children is our small way of making families feel extra welcome, and we’re thrilled that it meant so much to you. Your compliments on the cleanliness of the room, the lovely view of Jalan Alor and the city skyline, as well as the in-room amenities like the coffee machine, welcome snacks, and drinking water tap truly brighten our day. We’re also glad you enjoyed the variety and taste of our breakfast. However, we sincerely apologize for the less-than-perfect housekeeping on your second day. Your feedback is very valuable, and we have already shared it with our team to ensure better consistency. Thank you again for your trust and for your intention to return. We can’t wait to welcome you and your family back on your next visit. Warm regards, May Cheong General Manager

Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

Value for money stay during promotion. Thanks for the nice experience!

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Accommodation's Reply

31 Oct 2025

Dear Valued Guest, Thank you for sharing your kind review. We’re delighted to know you enjoyed your stay with us and found it to be great value for money. It’s wonderful that you had a pleasant experience during our promotional period, and we truly appreciate you choosing Hotel Royal Signature for your visit. Our team takes pride in providing warm hospitality, comfortable rooms, and quality service to ensure every guest has a memorable stay. Your kind words are a great encouragement for us to continue delivering the best possible experience for all our guests. We’re happy that your visit left a positive impression, and we look forward to welcoming you back soon whether for another relaxing stay or to enjoy more of our exclusive promotions in the future. Warm Regards May Cheong General Manager

y***a

10.0

/10

Reviewed 5 week(s) ago

Good location and very comfort stay there

1 people find it helpful

Accommodation's Reply

30 Oct 2025

Dear Valued Guest, Thank you for sharing your kind feedback. We’re delighted to know you had a comfortable stay and enjoyed our excellent location. Being situated in the heart of the city allows our guests to easily explore nearby attractions, shopping, and dining options and we’re glad this added convenience made your stay even more enjoyable. Our team takes great pride in ensuring every guest feels relaxed and well cared for, so it’s wonderful to hear that you had a pleasant experience with us. Your satisfaction is our greatest reward, and comments like yours truly encourage us to continue providing warm hospitality and a welcoming atmosphere. It was a pleasure having you with us, and we look forward to the opportunity of welcoming you back for another enjoyable stay at Hotel Royal Signature. Warmest Regards May Cheong General Manager

Y***a

Leisure

9.7

/10

Reviewed 6 week(s) ago

Location is strategic, the room is clean, ambience was good. Recommended

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Accommodation's Reply

22 Oct 2025

Dear Valued Guest, Thank you for taking the time to share your kind feedback and for recommending Hotel Royal Signature. We’re delighted to hear that you enjoyed your stay with us and that our location, cleanliness, and overall ambience met your expectations. It’s wonderful to know that you found our location strategic, being in the heart of Kuala Lumpur allows our guests to easily explore nearby attractions, shopping malls, and dining options, all within a comfortable walking distance. We’re glad this convenience added value to your stay. We’re also pleased that you were satisfied with the cleanliness of your room and the calming atmosphere throughout the hotel. Our housekeeping and service teams work hard to ensure every guest experiences comfort, relaxation, and a welcoming environment from the moment they arrive. Your kind recommendation means a lot to us. Feedback like yours motivates our team to continue delivering excellent hospitality and memorable stays for all our guests. Thank you once again for choosing Hotel Royal Signature. We look forward to welcoming you back soon for another comfortable and enjoyable experience in Kuala Lumpur. Warmest Regards, May Cheong General Manager

Teuku A.

9.6

/10

Reviewed 7 week(s) ago

My guests were happy with this hotel. It's close to Alor and Bukit Bintang. The views are great. Breakfast could be enhanced with Malay specialties, perhaps a combination of international dishes.

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Accommodation's Reply

16 Oct 2025

Dear Valued Guest, Thank you for sharing your thoughtful feedback and for choosing to stay with us. We’re delighted to know that you and your guest enjoyed the stay and that our location near Jalan Alor and Bukit Bintang was convenient for you. It’s also wonderful to hear that you appreciated the pleasant view from the hotel. Your suggestion regarding breakfast is truly valuable we will share it with our culinary team to explore ways to enhance the variety, especially by combining more traditional Malay dishes with international options. Guest feedback like yours helps us continue improving our offerings to better meet every guest’s preferences. We’re pleased that your overall experience was enjoyable, and we look forward to welcoming you and your guest back again soon. Thank you once again for your kind words and for recommending Hotel Royal Signature as a comfortable and well-located place to stay in Kuala Lumpur. Warmest Regards May Cheong General Manager

Vu Nhu N.

Staycation

10.0

/10

Reviewed 7 week(s) ago

nice hotel will be back next times

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Accommodation's Reply

16 Oct 2025

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to know that you had a pleasant experience and that you found our hotel to your liking. It’s wonderful to hear that you plan to return, and we truly look forward to welcoming you back on your next visit. Our team is committed to providing a comfortable and enjoyable stay for all our guests, and your kind words serve as great encouragement for us to continue doing our best. We hope that during your next stay, you’ll have the opportunity to explore more of our facilities and experience the same warm hospitality that made your visit enjoyable. Once again, thank you for your support and kind review. We can’t wait to have you back at Hotel Royal Signature for another relaxing and memorable stay. Warmest Regards May Cheong General Manager

Enney

Transit

10.0

/10

Reviewed 8 week(s) ago

The hotel is very strategically located and safe for pedestrians who like culinary, no need to take a taxi, along the road there are many sellers.

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1 people find it helpful

Accommodation's Reply

10 Oct 2025

Dear Ms. Enney, Thank you for taking the time to share your review. We are delighted to hear that you had a pleasant stay with us and found our hotel’s location to be strategic and convenient. Our central location is indeed one of our greatest advantages, allowing guests to explore the nearby attractions and enjoy a wide variety of local street food without the need for transportation. We’re also pleased to know that you felt safe and comfortable walking around the area. Providing a secure and enjoyable environment for our guests is one of our top priorities, and it’s wonderful to know that you had such a positive experience. We hope you had a great time exploring the lively surroundings and sampling the local delicacies during your visit. Thank you once again for choosing Hotel Royal Signature. We truly look forward to welcoming you back for another enjoyable and memorable stay in the near future. Warmest Regard, May Cheong General Manager

M***s

9.7

/10

Reviewed 10 week(s) ago

I would love to recommend Royal Hotel Signature to all my friends!! Best hotel for us staying in Kuala Lumpur 💛 Thankyou!!

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Accommodation's Reply

01 Oct 2025

Dear Valued Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to know that you enjoyed the service provided by our team, as delivering warm and attentive hospitality is always our top priority. Your recognition will certainly encourage our staff to continue giving their very best to every guest. It is also wonderful to hear that you were pleased with your room and found it comfortable, as well as enjoyed the breakfast offerings that we carefully prepare to start the day right. Knowing that these aspects came together to create a pleasant stay for you is truly rewarding for us. Your simple yet thoughtful feedback means a great deal to our team. We sincerely look forward to welcoming you back again soon for another stay filled with good service, comfort, and enjoyable moments. Warmest Regards May Cheong General Manager

n***g

Leisure

10.0

/10

Reviewed 11 week(s) ago

The hotel is clean, the air conditioning is very cold, the pillows are a bit hard, it would be better if they were softer。

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Accommodation's Reply

18 Sep 2025

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that you found our hotel clean and that the air conditioning provided you with a comfortable environment during your stay. Cleanliness and comfort are priorities for us, and it is rewarding to hear that these aspects met your expectations. We have also taken note of your comment regarding the pillows. We understand that preferences for pillow softness can differ from guest to guest, and we are sorry if the pillows did not fully suit your comfort during your stay. Please rest assured that your feedback has been shared with our housekeeping team, as we are continuously working to enhance our guest experience. For your future visits, you may also reach out to our team during your stay, as we would be happy to provide alternative options whenever available. Your constructive feedback is valuable to us as we strive to refine our services and facilities. We truly hope to have the pleasure of welcoming you again, and we will do our best to ensure an even more comfortable experience on your next visit. Warmest Regard, May Cheong General Manager

S***S

Leisure

9.4

/10

Reviewed 15 week(s) ago

The front desk staff were incredibly kind and helpful! The room was also fine! However, since it's on the edge of Bukit Bitang, if you get caught in Malaysian evening traffic, it can take a long time to get home by Grab!

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1 people find it helpful

Accommodation's Reply

21 Aug 2025

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that our front desk team made a positive impression with their kindness and helpfulness, as warm hospitality is something we strive to deliver to every guest. We are also glad that your room provided you with a comfortable stay. We do understand your comment regarding evening traffic in Bukit Bintang. As our hotel is located near one of Kuala Lumpur’s most vibrant districts, traffic can occasionally be heavier during peak hours. We hope the convenience of being close to shopping, dining, and entertainment options balanced this aspect and added value to your stay. Your feedback is truly valuable to us, and we will continue working to enhance our guests’ overall experience. We look forward to welcoming you back again and ensuring your next visit is just as pleasant and comfortable. Warmest Regards May Cheong General Manager

L***a

Leisure

9.4

/10

Reviewed 16 week(s) ago

This is my second time staying here because I honestly think it’s just that good. The first time I came, if I’m not mistaken, it had just opened so it wasn’t as crowded as it is now. It’s a bit busier these days, but the staff are still just as friendly. Whenever I asked for directions or anything, they always responded in a relaxed and easy-to-understand way. When it comes to cleanliness, I’ve always loved their bathroom. Everything is so complete. I also like the bedroom, but unfortunately this time my bed was right in front of the AC, so the cold air blew straight at my head all night and I ended up with a bit of a headache the next day. But overall, I’m really satisfied! We also got free drinks and snacks, which is something I really enjoyed. If I ever come back to Kuala Lumpur, I will definitely stay here again!

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Accommodation's Reply

14 Aug 2025

Dear Valued Guest, Thank you for choosing to stay with us again and for sharing such a detailed review. We are delighted to know that our friendly team, cleanliness, and well-equipped bathroom continue to make a positive impression on you. It is wonderful to hear that you enjoyed the complimentary drinks and snacks during your stay. We do, however, regret to learn about the air conditioning blowing directly toward your bed and the discomfort it caused. Your feedback is important, and our team will look into ways to better address such arrangements to ensure a more comfortable experience for our guests. We are grateful for your continued trust in us and truly value your kind words about our service, especially as we welcome more guests since our opening. We look forward to welcoming you back on your next visit to Kuala Lumpur. Warmest Regards May Cheong General Manager

D***s

9.4

/10

Reviewed 17 week(s) ago

first time in this hotel, when i go looking around and i realisze this place so amazing and hopefully can came back to this hotel. recommended !

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Accommodation's Reply

12 Aug 2025

Dear Valued Guest, Thank you for choosing our hotel for your first stay with us and for taking the time to share your kind words. We are delighted to hear that your visit left such a positive impression and that you found our hotel to be amazing. It is always our pleasure to create a welcoming and memorable experience for our guests, especially those visiting us for the first time. We are glad you had the chance to explore and discover what makes our hotel special. From our facilities to our service, we aim to ensure every detail contributes to an enjoyable and comfortable stay. Knowing that you would recommend us means a great deal to our team, as it reflects the trust and satisfaction we strive to earn with each guest. We truly appreciate your warm feedback and look forward to welcoming you back again in the future, hopefully very soon, for another memorable experience. Our team will be ready to ensure your next stay is just as enjoyable, if not more so, than your first visit. Warmest Regard, May Cheong General Manager

R***o

8.5

/10

Reviewed 18 week(s) ago

Nice and clean. Recommended for friends

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Accommodation's Reply

29 Jul 2025

Dear Valued Guest, Thank you for sharing your kind review with us. We’re truly pleased to hear that you found your stay both pleasant and comfortable. It’s wonderful to know that you were satisfied with the cleanliness of our hotel. Our housekeeping team takes great pride in maintaining a clean and welcoming environment, and your recognition of their efforts is sincerely appreciated. We’re also grateful for your recommendation to others, it means a lot to us when guests are happy enough with their experience to share it with friends. Your support and trust are truly valued. Thank you once again for choosing Hotel Royal Signature. We look forward to welcoming you back in the future for another enjoyable and relaxing stay. Warmest Regard, May Cheong General Manager

i***a

Leisure

8.8

/10

Reviewed 20 week(s) ago

The location is very strategic. It's in the middle of Bukit Bintang. In my opinion, this hotel's location is more strategic than that viral hotel (SL). Because previously I stayed at SL. The hotel is spacious, the food is okay. The only downside is that the cleaning staff is a bit slow to clean the room, so when I got home in the evening the room was still messy. The room is spacious. Drinking water is available directly from the tap. The bathroom amenities are complete. Next time I go to Malaysia, I will definitely stay here again.

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1 people find it helpful

Accommodation's Reply

15 Jul 2025

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We're delighted to know that you found our location convenient and that your overall experience, from the spacious room to the in-room amenities and dining, was enjoyable. However, we regret to hear about the delay in the room cleaning service. Please accept our sincere apologies for the inconvenience this caused. We will certainly share your feedback with our housekeeping team to ensure we improve on our response time. It’s truly encouraging to know that you would choose to stay with us again on your next visit to Malaysia. We look forward to welcoming you back for an even better experience. Warmest Regards May Cheong General Manager

Budi S. W.

Leisure

8.2

/10

Reviewed 22 week(s) ago

the staff is not friendly, unlike a 5 star international brand hotel. such as lack of cleaning staff, because we left from morning until evening at 4-5 pm the room had not been cleaned, suddenly someone came to clean it but because we were tired from going all day it was not cleaned, incidents like this happen if 3-4 hours during a 7 hour stay

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2 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Mr Budi, Thank you for taking the time to share your experience with us. We sincerely apologise for the lack of warmth and hospitality you encountered during your stay. This does not reflect the standards we aim to uphold as a 5-star hotel. We are truly sorry that the service fell short of your expectations. We also regret the delay in housekeeping services throughout your stay. We understand how important it is to return to a clean and refreshed room after a long day out, and we are sorry that this was not consistently delivered. Your experience has been highlighted to our team for further review, and we will ensure better coordination and follow up to prevent such situations in the future. We hope to have another opportunity to welcome you back for a more seamless and comfortable stay. Warmest Regards May Cheong General Manager

yuliana f.

9.4

/10

Reviewed 24 week(s) ago

Stayed in Room 826 — very disappointing. The bathrobe smelled like sweat, clearly not washed. Room also had a bad odor, couldn’t sleep all night. Complained to CS, no apology at all. Check-in staff was friendly but slow. For a 5-star hotel, the vibe didn’t feel luxurious. Room design was basic, though I appreciated the in-room coffee machine. Not worth it if you’re expecting real 5-star service. Housekeeping and Staff , please try to "smile"

2 people find it helpful

Accommodation's Reply

23 Jun 2025

Dear Ms Yuliana, Thank you for sharing your feedback with us. Please be assured that we take your comments seriously. Immediate action has been taken to address the housekeeping lapse, and additional training will be provided to our team members to strengthen their attentiveness and service approach. We’ve also reminded our team, especially Housekeeping and Front Office, on the importance of being warm and welcoming at all times. We understand that the room design and check-in experience did not meet your expectations for a 5-star hotel. On a positive note, we’re glad the in-room coffee machine added a bit of convenience to your stay. Our Guest Experience Manager has already met with you personally to better understand your concerns, and we hope the conversation offered some assurance that your feedback is being addressed seriously. Once again, we apologise for the inconvenience caused, and we thank you for giving us the opportunity to improve. Once again , we truly sorry to hear about your experience during your recent stay. Warmest Regards May Cheong General Manager

A***a

Staycation

10.0

/10

Reviewed 24 week(s) ago

The hotel location is very strategic, with Alor street, lot 10, even to pavillon and petalling street can still be reached on foot. The price is cheap with a 5 star hotel. Every day the room is cleaned, without being asked. Thank you Hotel Royal Signature.

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2 people find it helpful

Accommodation's Reply

19 Jun 2025

Dear Valued Guest, Thank you very much for your kind review. We’re truly delighted to know that you enjoyed your stay with us and found our location convenient, within walking distance to popular spots like Jalan Alor, Lot 10, Pavilion, and Petaling Street. We’re also pleased that you felt the value of your stay was worth it for a 5-star hotel and that our housekeeping team maintained your room daily without needing a request. Your kind words mean a lot to us, and it’s wonderful to know we could contribute positively to your trip. Thank you once again for choosing Hotel Royal Signature. We look forward to welcoming you back in the near future. Warmest Regard, May Cheong General Manager

Bahruddin T.

Leisure

9.2

/10

Reviewed 25 week(s) ago

The tightness 😭 the room is noisy from the left and right. It really disrupts rest.

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Accommodation's Reply

12 Jun 2025

Dear Mr. Bahruddin, Thank you for staying with us and for taking the time to share your feedback. We are truly sorry to hear that your rest was disturbed due to noise coming from adjacent rooms. We understand how important a peaceful environment is, especially when guests are here to relax and unwind. Please accept our sincere apologies for the inconvenience this has caused. While our team does regular floor checks to maintain a calm atmosphere, we regret that this situation affected the quality of your stay. We will be reviewing this matter with our team to see how we can better manage and minimise noise levels, particularly during peak periods. Should we have the opportunity to welcome you again, please do not hesitate to let us know your preference for a quieter room. Our team will do their best to assign a more suitable location, depending on availability. We appreciate your feedback as it helps us improve our service and facilities. We hope to have the opportunity to welcome you back and provide a more restful and pleasant experience. Warmest Regard, May Cheong General Manager

James G.

10.0

/10

Reviewed 26 week(s) ago

Great place to stay, everything about this hotel was good.

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Accommodation's Reply

09 Jun 2025

Dear Mr. James, Thank you for your kind feedback and for choosing Hotel Royal Signature during your time in Kuala Lumpur. We’re truly delighted to hear that you had a great stay and that everything about the hotel met your expectations. Your positive comments mean a lot to our team, as we strive to provide a comfortable and seamless experience for all our guests. From the moment of arrival to departure, we aim to ensure that every detail contributes to a memorable and enjoyable stay—and we’re glad this was reflected in your visit. We sincerely appreciate your support and look forward to welcoming you back in the near future for another pleasant stay with us. Warmest Regard, May Cheong General Manager

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