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The Platinum Suites
Apartments
7.6
/10
Pleasant
82 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
James
10.0
/ 10
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
richa
10.0
/ 10
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in The Platinum Suites
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Discover More About The Platinum Suites
Location
The Platinum Suites is located in area / city Bukit Bintang.
About The Platinum Suites
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Platinum Suites.
The apartment’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Platinum Suites exclusively for you.
The Platinum Suites is a apartment with great comfort and excellent service according to most apartment's guests.
With all facilities offered, The Platinum Suites is the right place to stay.
All facilities in The Platinum Suites
Others
Public Facilities
- Restaurant
- Smoke-free area
- Coffee shop
- Others
- Elevator
Hotel Services
- Luggage storage
- Express check-out
- 24-hour Receptionist
Family-friendly Facilities
- Children pool
Food and Drinks
- Bar
Things to Do
- Outdoor pool
Transportation
- Valet parking (surcharge)
Connectivity
- Free WiFi
General
- Parking
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Platinum Suites
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
- Airport shuttle fee: MYR 150 per vehicle (one-way)
- Valet parking fee: MYR 100 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit: MYR 500.00 per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- This property is professionally cleaned
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at The Platinum Suites | 5 |
Another facilities in The Platinum Suites | Smoke-free area, Coffee shop, Others, Luggage storage, Express check-out |
Frequently asked question in The Platinum Suites
What are available facilities at The Platinum Suites?
There are top facilites at The Platinum Suites such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Platinum Suites?
The standard check-in time at The Platinum Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in The Platinum Suites
Traveloka (12)
Other sources (70)
7.6
Pleasant
From 70 reviews
Cleanliness
8.2
Room Comfort
8.4
Location
8.6
Service and Facilites
7.8
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Traveler Reviews The Platinum Suites
Number of reviews per page
20
40
Top reviews
Abdurahman
Leisure Family
6.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
They charge you for any extras like baby cribs, blankets, and pillows
Mahri
Friends and Family
10.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
Everything is great.
thomas
Friends and Family
4.0
/10
Reviewed 60 week(s) ago
Hotels.com verified review
Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
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Xiaoqing
Business
6.0
/10
Reviewed 62 week(s) ago
Hotels.com verified review
Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Darrel
2.0
/10
Reviewed 88 week(s) ago
Hotels.com verified review
Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company.
Mold in shower . Holes in ceiling
Dieu V
2.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
So bad management
Justin
Leisure with Partner
6.0
/10
Reviewed 125 week(s) ago
Expedia Group verified review
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
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James
Leisure
2.0
/10
Reviewed 138 week(s) ago
Expedia Group verified review
Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
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Iskandar
Leisure with Children
8.0
/10
Reviewed 141 week(s) ago
Expedia Group verified review
Everything is ok only that the toilet flooring too slippery for kids.
Moe
Leisure with Friends
4.0
/10
Reviewed 160 week(s) ago
Expedia Group verified review
Not clean. Took a long time to check in etc
Yong Keong Steven
Leisure with Children
8.0
/10
Reviewed 163 week(s) ago
Expedia Group verified review
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Verified traveler
10.0
/10
Reviewed 363 week(s) ago
Hotels.com verified review
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Read More
James
10.0
/10
Reviewed 382 week(s) ago
Hotels.com verified review
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Read More
good agent service
4.0
/10
Reviewed 396 week(s) ago
Hotels.com verified review
disappointing but agent service is thumbs up
Verified traveler
8.0
/10
Reviewed 397 week(s) ago
Hotels.com verified review
During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified traveler
4.0
/10
Reviewed 397 week(s) ago
Expedia Group verified review
I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight..
my worst experience
richa
10.0
/10
Reviewed 397 week(s) ago
Expedia Group verified review
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Verified traveler
8.0
/10
Reviewed 399 week(s) ago
Hotels.com verified review
Amazing infinity pool. Spacious rooms. Great location.
Sung
10.0
/10
Reviewed 401 week(s) ago
Hotels.com verified review
The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
Read More
SIVAKUMAR
10.0
/10
Reviewed 414 week(s) ago
Hotels.com verified review
Excellent n my children really love this trip
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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