The Platinum Suites

Service Apartment
7.8
/10
Pleasant
82 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.

James

10.0
/ 10
Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.

richa

10.0
/ 10
we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
In the Area
See Map
Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Platinum Suites is located in area / city Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around The Platinum Suites

Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Discover More Places
Lobby The Platinum Suites
Lobby 2 The Platinum Suites

Discover More About The Platinum Suites

Discover Your Kuala Lumpur Oasis at The Platinum Suites

Welcome to The Platinum Suites, your premier destination for an unforgettable stay in the vibrant heart of Kuala Lumpur, Malaysia. We pride ourselves on offering a luxurious yet comfortable experience, blending modern amenities with exceptional service to ensure your visit is nothing short of spectacular. Whether you're here for business or leisure, The Platinum Suites is designed to be your home away from home, providing a tranquil retreat amidst the city's energetic pulse. Room rates at The Platinum Suites start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Platinum Suites Location

Nestled in the bustling Golden Triangle district, The Platinum Suites is strategically situated at Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250. This prime location places you at the nexus of Kuala Lumpur's commercial, shopping, and entertainment hubs, offering unparalleled convenience. You'll find yourself just a short distance from the city center, with easy access to major transit routes and key attractions. The atmosphere surrounding The Platinum Suites is one of sophisticated urban living, with a vibrant energy that is both exciting and accessible. It’s an ideal base for exploring everything Kuala Lumpur has to offer, from iconic landmarks to hidden culinary gems.

The Platinum Suites Facilities & Services

Facilities for guests at The Platinum Suites are designed to cater to every need, ensuring a seamless and enjoyable stay. We offer a comprehensive range of services and amenities to enhance your comfort and convenience.
  • Swimming Pool:

    Take a refreshing dip in our stunning outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. No additional fee.
  • Fitness Center:

    Maintain your workout routine at our fully equipped fitness center, featuring state-of-the-art cardio and weight training equipment. Open daily from 6:00 AM to 10:00 PM. No additional fee.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our serene spa. Operating hours are from 10:00 AM to 9:00 PM. Prices vary based on treatment, starting from PHP 1,500.
  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with bookings, recommendations, and any special requests you may have.
  • Business Center:

    For our business travelers, a well-equipped business center is available with printing and secretarial services. Open daily from 8:00 AM to 6:00 PM. Fees apply for printing and faxing.
  • Children's Play Area:

    A dedicated play area for our younger guests, ensuring they have a fun and safe space to enjoy themselves. Open daily from 9:00 AM to 5:00 PM. No additional fee.
  • Complimentary Wi-Fi:

    Stay connected throughout the hotel with our high-speed complimentary Wi-Fi.
  • On-site Parking:

    We offer free parking space for guests, a convenient amenity for those traveling by car.

The Platinum Suites Room Types

Discover a range of meticulously designed accommodations, each offering a unique blend of comfort and style. The room types of The Platinum Suites are crafted to suit every traveler's preference, ensuring a restful and luxurious experience.
  • Deluxe City View Room:

    These elegantly appointed rooms offer breathtaking views of the Kuala Lumpur cityscape. Available as non-smoking. Some rooms feature a bathtub.
  • Executive Suite:

    Our spacious Executive Suites provide an elevated level of comfort and sophistication, perfect for discerning travelers. Enjoy panoramic city views. Available as non-smoking. Bathtub included.
  • Family Suite:

    Designed for families or larger groups, our Family Suites offer ample space and comfort, ensuring everyone has a pleasant stay. City View. Available as non-smoking. Bathtub included.
  • Premier Suite:

    Experience the pinnacle of luxury in our Premier Suites, featuring expansive living areas and stunning vistas. Available as non-smoking. Bathtub included.
We do not currently offer pet-friendly rooms.

The Platinum Suites Dining & Restaurants

Savor a culinary journey at The Platinum Suites, where diverse dining options await to tantalize your taste buds. Our on-site establishments offer a delightful array of flavors, from local Malaysian specialties to international favorites.
  • The Grand Brasserie:

    Our signature restaurant offers a lavish international buffet for breakfast, lunch, and dinner. Experience a wide selection of local and global dishes. Estimated price per person: PHP 1,200 for dinner buffet. Operating hours: 6:30 AM - 10:30 PM (Breakfast), 12:00 PM - 2:30 PM (Lunch), 6:30 PM - 10:00 PM (Dinner).
  • Skyline Lounge:

    Enjoy expertly crafted cocktails and light snacks with panoramic views of the city skyline at our sophisticated rooftop bar. Estimated price per person for drinks and appetizers: PHP 800. Operating hours: 5:00 PM - 1:00 AM.
  • The Coffee Corner:

    A cozy spot for freshly brewed coffee, pastries, and light meals. Perfect for a quick breakfast or a relaxing afternoon break. Estimated price per person: PHP 400. Operating hours: 7:00 AM - 7:00 PM.

The Platinum Suites Nearby Attractions and Activities

Immerse yourself in the vibrant culture and attractions surrounding The Platinum Suites. Kuala Lumpur offers a wealth of experiences for every visitor.
  • Petronas Twin Towers:

    An iconic symbol of Malaysia, these magnificent towers offer breathtaking views and a unique architectural marvel.
  • KLCC Park:

    A sprawling urban oasis located at the foot of the Petronas Twin Towers, featuring beautiful gardens, a lake, and a children's playground.
  • Batu Caves:

    A series of limestone caves and temples, famous for its towering statue of Lord Murugan and the challenging climb up its steps.
  • Central Market (Pasar Seni):

    A cultural hub where you can find a wide array of local handicrafts, souvenirs, and traditional Malaysian art.
  • Bukit Bintang:

    Kuala Lumpur's premier shopping and entertainment district, boasting numerous malls, boutiques, restaurants, and vibrant nightlife.
If you are looking for other activities around The Platinum Suites, check out the best deals on Traveloka: Recommended activities in Kuala Lumpur!

How to Get to The Platinum Suites from the Airport

Navigating your way to The Platinum Suites from Kuala Lumpur International Airport (KLIA) is straightforward, with several convenient transportation options available. The airport transfer service of The Platinum Suites ensures a smooth arrival. Here’s how to get to The Platinum Suites:
  • Airport Premium Bus:

    Several express bus services operate from KLIA to various points in the city, including KL Sentral. From KL Sentral, you can take a short taxi or ride-hailing service to The Platinum Suites. Estimated cost: PHP 300 - PHP 500. Travel time: 60-90 minutes.
  • Metered/Coupon Taxis:

    Taxis are readily available at the airport's designated taxi stands. You can opt for a metered taxi or purchase a coupon for a fixed fare to your destination. Estimated cost: PHP 1,000 - PHP 1,500. Travel time: 50-70 minutes, depending on traffic.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone for a convenient and often cost-effective journey directly to The Platinum Suites. Estimated cost: PHP 800 - PHP 1,200. Travel time: 50-70 minutes.
  • The Platinum Suites Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Our driver will meet you at the arrival hall and escort you directly to the hotel. Please contact our concierge in advance to arrange this service. Estimated cost: PHP 2,000 - PHP 3,000. Travel time: 50-70 minutes. You can also explore airport transfer services for more options.

Summary of Why You Should Choose to Stay at The Platinum Suites

Choosing The Platinum Suites for your Kuala Lumpur adventure means opting for comfort, convenience, and exceptional value. We are dedicated to providing a memorable experience that exceeds your expectations.
  • Prime Location:

    Situated in the heart of Kuala Lumpur's Golden Triangle, offering easy access to major attractions, shopping, and dining.
  • Luxurious Accommodations:

    A variety of well-appointed rooms and suites designed for ultimate comfort and relaxation.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, spa, and more, all designed to enhance your stay.
  • Exceptional Service:

    Our friendly and professional staff are committed to ensuring your needs are met with a smile.
  • Convenient Dining:

    Explore diverse culinary delights at our on-site restaurants and lounge.
Room availability at The Platinum Suites is often in high demand, so we recommend booking in advance. Booking The Platinum Suites through Traveloka is simple and secure, ensuring you get the best rates and a hassle-free reservation process. Book budget hotels in Kuala Lumpur and experience the best of what this dynamic city has to offer. For your travel needs, Easily book domestic and international flights at low prices with Traveloka.

All facilities in The Platinum Suites

Swimming Pool The Platinum Suites
Swimming Pool
Fitness Center The Platinum Suites
Fitness Center
Common Space The Platinum Suites
Common Space
Lobby The Platinum Suites
Lobby
Accommodation Services The Platinum Suites
Accommodation Services

Transportation

  • Airport transfer
  • Limited parking
  • Valet parking

Public Facilities

  • Smoke-free area
  • Coffee shop
  • Elevator

Hotel Services

  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Family-friendly Facilities

  • Children pool

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Platinum Suites

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 500.00 per stay

We have included all charges provided to us by the property.

Professional property host/manager, Cash deposit required, No cribs (infant beds) available, No rollaway/extra beds available, Property uses a professional cleaning service, Essential workers only - NO
  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at The Platinum Suites
5
Another facilities in The Platinum Suites
Airport transfer, Limited parking, Valet parking, Smoke-free area, Coffee shop

Frequently asked question in The Platinum Suites

What are available facilities at The Platinum Suites?
There are top facilites at The Platinum Suites such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Platinum Suites?
The standard check-in time at The Platinum Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of The Platinum Suites?
The Platinum Suites is a 3.0-star hotel.
How many rooms are available at The Platinum Suites?
The Platinum Suites has 5 rooms in total.
Does The Platinum Suites provide parking?
Yes, The Platinum Suites provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in The Platinum Suites

Overall Ratings & Reviews The Platinum Suites

Traveloka (12)
Other sources (70)
7.8
Pleasant
From 70 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

8.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Platinum Suites

Number of reviews per page
20
40
Top reviews
Abdurahman
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

They charge you for any extras like baby cribs, blankets, and pillows
Mahri
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Everything is great.
thomas
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Read More
Xiaoqing
icon-Business
Business
6.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Darrel
2.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Dieu V
2.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

So bad management
Justin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Read More
James
icon-Leisure
Leisure
2.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
Read More
Iskandar
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Everything is ok only that the toilet flooring too slippery for kids.
Moe
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

Not clean. Took a long time to check in etc
Yong Keong Steven
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 206 week(s) ago

Expedia Group verified review

Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 406 week(s) ago

Hotels.com verified review

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Read More
James
icon-Family
Family
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Read More
good agent service
icon-Family
Family
4.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

disappointing but agent service is thumbs up
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified traveler
4.0
/10
Reviewed 441 week(s) ago

Expedia Group verified review

I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
richa
10.0
/10
Reviewed 441 week(s) ago

Expedia Group verified review

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Amazing infinity pool. Spacious rooms. Great location.
Sung
icon-with Partner
with Partner
10.0
/10
Reviewed 444 week(s) ago

Hotels.com verified review

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
Read More
SIVAKUMAR
icon-Family
Family
10.0
/10
Reviewed 457 week(s) ago

Hotels.com verified review

Excellent n my children really love this trip
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Platinum Suites

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Platinum Suites

Traveloka (12)
Other sources (70)
7.8
Pleasant
From 70 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

8.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Platinum Suites

Number of reviews per page
20
40
Top reviews
Abdurahman
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

They charge you for any extras like baby cribs, blankets, and pillows
Mahri
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Everything is great.
thomas
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Read More
Xiaoqing
icon-Business
Business
6.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Darrel
2.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Dieu V
2.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

So bad management
Justin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Read More
James
icon-Leisure
Leisure
2.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
Read More
Iskandar
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Everything is ok only that the toilet flooring too slippery for kids.
Moe
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

Not clean. Took a long time to check in etc
Yong Keong Steven
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 206 week(s) ago

Expedia Group verified review

Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 406 week(s) ago

Hotels.com verified review

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Read More
James
icon-Family
Family
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Read More
good agent service
icon-Family
Family
4.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

disappointing but agent service is thumbs up
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 440 week(s) ago

Hotels.com verified review

During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified traveler
4.0
/10
Reviewed 441 week(s) ago

Expedia Group verified review

I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
richa
10.0
/10
Reviewed 441 week(s) ago

Expedia Group verified review

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 443 week(s) ago

Hotels.com verified review

Amazing infinity pool. Spacious rooms. Great location.
Sung
icon-with Partner
with Partner
10.0
/10
Reviewed 444 week(s) ago

Hotels.com verified review

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.
Read More
SIVAKUMAR
icon-Family
Family
10.0
/10
Reviewed 457 week(s) ago

Hotels.com verified review

Excellent n my children really love this trip
Number of reviews per page
20
40