The Settlement Hotel

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8.8
/10
Very Good
204 reviews

What Guests Say About Their Stay

Pavitra m.

9.7
/ 10
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!

Siti R. B. A.

10.0
/ 10
Very clean, tidy, comfortable room, large bathtub, excellent staff service, delicious food.
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Nurul J. B. M.

9.7
/ 10
Very interesting and satisfied, every month I will stay in the settlement when traveling with family, delicious food, quiet atmosphere and charming place, clean and neat rooms, lift lounge is very cool and very comfortable.
See original

MUNAZIAH B. M.

9.7
/ 10
Love it and recommend it to everyone.

May T.

8.5
/ 10
Staff were great. Room clean. Shuttle service to town excellent.
In the Area
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No 63, Jalan Ujung Pasir, Malacca City, Malacca, Malaysia, 75050

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Settlement Hotel is a hotel is located at Malacca City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Settlement Hotel

No 63, Jalan Ujung Pasir, Malacca City, Malacca, Malaysia, 75050
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Lobby The Settlement Hotel
Lobby 2 The Settlement Hotel

Discover More About The Settlement Hotel

Discover The Settlement Hotel: Your Gateway to Melaka's Charm

Welcome to The Settlement Hotel, a distinguished accommodation nestled in the heart of historic Melaka, Malaysia. Offering a blend of colonial charm and modern comfort, The Settlement Hotel provides an unforgettable stay for travelers seeking to immerse themselves in the rich heritage and vibrant culture of this UNESCO World Heritage City. Whether you're planning a romantic getaway, a family vacation, or a business trip, The Settlement Hotel promises an experience that is both relaxing and enriching. Room rates at The Settlement Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Settlement Hotel Location

The Settlement Hotel is ideally situated in the charming enclave of Banda Hilir, Melaka. Located at No 63, Jalan Ujung Pasir, Bandaraya Melaka, Melaka, Malaysia, 75050, it offers a prime position just a short stroll from many of Melaka's most iconic historical landmarks and vibrant cultural attractions. The hotel is approximately a 10-minute drive from the Melaka Sentral bus terminal, making it easily accessible for those arriving by public transport. The atmosphere surrounding The Settlement Hotel is one of serene elegance, set amidst beautifully preserved colonial architecture. It’s a tranquil retreat that still places you within easy reach of the bustling Jonker Street, the Stadthuys, and the A Famosa fortress, allowing you to step back in time while enjoying modern conveniences.

The Settlement Hotel Facilities & Services

Facilities for guests at The Settlement Hotel are designed to ensure a comfortable and memorable stay. The hotel boasts a range of amenities catering to every need:
  • A refreshing outdoor swimming pool, perfect for a leisurely dip or unwinding after a day of exploration. Operating hours are from 8:00 AM to 7:00 PM daily.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected during your stay.
  • A well-equipped fitness center for guests who wish to maintain their workout routine. Open from 7:00 AM to 9:00 PM.
  • On-site dining options offering a delightful culinary journey.
  • Concierge services to assist with tour bookings, transportation arrangements, and local recommendations.
  • Free parking space is available for guests who are traveling by car.
  • A charming garden area, providing a peaceful oasis for relaxation.

The Settlement Hotel Room Types

The Settlement Hotel offers a variety of room types to suit different preferences and group sizes, ensuring that every guest finds their perfect sanctuary. The room types of The Settlement Hotel include:
  • Deluxe Room:

    These elegantly appointed rooms offer a comfortable retreat with either a City View or Garden View. Available in smoking and non-smoking options. Some Deluxe Rooms feature a bathtub for added relaxation.
  • Heritage Suite:

    Experience the grandeur of colonial living in our spacious Heritage Suites. These rooms often boast unique architectural features and may offer a City View. Bathtubs are available in select suites.
  • Family Suite:

    Designed for families or larger groups, these suites provide ample space and comfort. They typically feature multiple sleeping areas and may offer a Garden View. Bathtubs are available in some Family Suites.
All rooms are designated as non-smoking to ensure a pleasant environment for all guests.

The Settlement Hotel Dining & Restaurants

The Settlement Hotel takes pride in its culinary offerings, providing guests with delightful dining experiences right on the premises.
  • The Settlement Restaurant:

    This signature restaurant offers a delectable spread of local Malaysian and international cuisine. Enjoy breakfast, lunch, and dinner in a charming setting. Estimated price per person for lunch or dinner is around RM 60-90. Operating hours are from 7:00 AM to 10:30 PM.
  • The Verandah Lounge:

    A relaxed setting perfect for enjoying a cup of coffee, afternoon tea, or evening cocktails. Light snacks and pastries are also available. Estimated price per person for light bites and drinks is around RM 30-50. Operating hours are from 10:00 AM to 11:00 PM.

The Settlement Hotel Nearby Attractions and Activities

The Settlement Hotel's prime location in Melaka makes it an ideal base for exploring the city's rich tapestry of attractions.
  • Jonker Street:

    A vibrant street famous for its antique shops, boutiques, cafes, and night market (on weekends).
  • Stadthuys:

    The iconic Dutch administrative building, a prominent landmark painted in a striking red hue.
  • A Famosa Fortress:

    The remnants of a Portuguese fortress, offering a glimpse into Melaka's colonial past.
  • Melaka Sultanate Palace Museum:

    A replica of the original palace, showcasing the history and culture of the Melaka Sultanate.
  • St. Paul's Church:

    Ruins of a 16th-century church located atop St. Paul's Hill, offering panoramic views of the city.
If you are looking for other activities around The Settlement Hotel, check out the best deals on Traveloka: Recommended activities in Melaka!

How to Get to The Settlement Hotel from the Airport

Getting to The Settlement Hotel from Kuala Lumpur International Airport (KLIA) or other transportation hubs is straightforward. Here are some of the most convenient options:
  • Airport Transfer Service:

    The Settlement Hotel offers a private airport transfer service for a seamless and comfortable journey. This is the most convenient option, especially for those with heavy luggage or arriving late at night. Please contact the hotel in advance to arrange this service. The estimated cost for a private transfer from KLIA is around RM 200-250.
  • Taxi/Ride-hailing Service:

    Metered taxis and ride-hailing services are readily available at the airport. The journey to The Settlement Hotel typically takes about 2 to 2.5 hours, depending on traffic conditions. The estimated fare can range from RM 180 to RM 230.
  • Bus:

    For a more budget-friendly option, you can take a bus from KLIA to Melaka Sentral. Several reputable bus companies operate this route. From Melaka Sentral, you can then take a local taxi or ride-hailing service to reach The Settlement Hotel, which is about a 10-minute drive. Bus tickets typically cost around RM 15-25 per person.
For more information on transportation options, you can explore airport transfer services.

Summary of Why You Should Choose to Stay at The Settlement Hotel

Choosing The Settlement Hotel for your Melaka adventure offers a unique blend of historical charm, modern comfort, and exceptional service. Here are the top reasons to make it your home away from home:
  • Prime Location:

    Situated in the heart of historic Melaka, offering easy access to major attractions.
  • Colonial Ambiance:

    Experience the unique charm of a beautifully preserved heritage property.
  • Excellent Facilities:

    Enjoy a swimming pool, fitness center, and complimentary Wi-Fi.
  • Comfortable Rooms:

    A variety of well-appointed rooms and suites to suit your needs.
  • Delightful Dining:

    Savor local and international flavors at the on-site restaurants.
Ready to experience the magic of Melaka? Check for room availability at The Settlement Hotel and start planning your trip. Booking The Settlement Hotel is easy and convenient through Traveloka. Don't forget to easily book domestic and international flights at low prices for your journey.

All facilities in The Settlement Hotel

Bar, Cafe and Lounge The Settlement Hotel
Bar, Cafe and Lounge
Swimming Pool The Settlement Hotel
Swimming Pool
Common Space The Settlement Hotel
Common Space
Lobby The Settlement Hotel
Lobby
CleanAccommodation The Settlement Hotel
CleanAccommodation

Public Facilities

  • Parking
  • WiFi in public area
  • Safety deposit box
  • Elevator
  • Restaurant

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Bellhop
  • Concierge

Things to Do

  • Garden
  • Massage
  • Spa

Kids and Pets

  • Small pets allowed
  • Large pets allowed

General

  • Smoking area
  • Non-smoking room

Nearby Facilities

  • Shops
  • Hair salon

Transportation

  • Garage

Food and Drinks

  • Bar

Connectivity

  • LAN Internet

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in The Settlement Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 4.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

A tourism tax of MYR 10 per room per night is applied to all foreign guests. This tax is excluded from the room rates and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Melaka Local Government Fee per room per night. This fee is excluded from room rates. You may be required to present valid government-issued identification at check-in, along with cash to cover the incidentals and deposits. This deposit will be fully refunded if there is no damage or abuse of facilities occurred among your stay. All special request such as early check-in, late check-out, higher floor, extra bed etc are strongly subject to availability. Guests are encouraged to contact hotel at least 24 hours before arrival. Charges may apply. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability.

Tourism Tax

Tourism tax MYR 12.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Another facilities in The Settlement Hotel
WiFi in public area, Safety deposit box, 24-hour Receptionist, 24-hour security, Bellhop

Frequently asked question in The Settlement Hotel

What are available facilities at The Settlement Hotel?
There are top facilites at The Settlement Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Settlement Hotel?
The standard check-in time at The Settlement Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of The Settlement Hotel?
The Settlement Hotel is a 4.0-star hotel.
Does The Settlement Hotel provide parking?
Yes, The Settlement Hotel provides parking. Please confirm details directly with the hotel.
What do past guests say about The Settlement Hotel?
The Settlement Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Settlement Hotel

8.8
Very Good
From 204 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.2

Location

8.4

Service and Facilites

9.0

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Traveler Reviews The Settlement Hotel

Number of reviews per page
20
40
Customer reviews
Carolyn L.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 331 week(s) ago
There was no water on Day 4 and staff only delivered water bottles on request. Also guests should Have been told of water shortage so we can be better prepared.
1 people find it helpful
Muhammad S.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 332 week(s) ago
A pleasant stay. Room that cater everything I needed.
Find this review helpful?
Siti K. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂
Find this review helpful?
Zaidy M. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 338 week(s) ago
Nice and spacious room, very friendly and helpful staff, ample parking space.
1 people find it helpful
Pavitra m.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 339 week(s) ago
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!
Find this review helpful?
roslinda
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 343 week(s) ago
Nothing happen. hotel cleanes so so. The hotel interior and food was ok but did not receive any welcome card or bear or cookies or anything on the bed, i did not see any super welcome greet from hotel staff, etc as I read from other customer review the hotel was superb welcome guests compare to other hotels also the award given also show nothing. I don't feel like home or the superb. Welcome drinks, also not received. Before came I email the hotel but no one reply. I had to call the hotel. I just check in and that's it. no one respond on my email as well. Actually I think the hotel was overrated because not much difference. same like other 3 star hotel. even I have seen 3 stars hotel welcome the guest better. Call operator not pick up until I used hand phone to call the hotel. Honestly I can't see and don't know why this hotel received 4 stars Hotel. Maybe they have selected guest for the special treatment. The rooftop was not open, basically average hotel. 1 malay guy handle breakfast and I think he the only staff I feel friendly. He greet all the mat salleh and us..
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1 people find it helpful
NUR A. H. B. A. K.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 350 week(s) ago
Very clean and comfortable room, close to points of interest.
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Find this review helpful?
Syuhada H.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 353 week(s) ago
The staff were super friendly and attentive. The deco was amazing! Still can't get over this beautiful hotel. Definitely coming back in future.
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Profile Picture
Siti N. S. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 355 week(s) ago
This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️
Find this review helpful?
Ooi
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 356 week(s) ago
1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.
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Lim W. J.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 359 week(s) ago
Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.
Find this review helpful?
Azirah b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 366 week(s) ago
I had the most pleasant stay. The place was so clean and I love the ambiance.
1 people find it helpful
Profile Picture
KHAIRUL A. B. K.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 369 week(s) ago
Everything is best but the pool is a bit dirty, the toilet inside the room is unlucky garbage, maybe forgotten, forgiven.
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Muhammad N. B. N.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 378 week(s) ago
room was a bit small, no proper parking space. other that that awesome.
Find this review helpful?
shahir z.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.3
/10
Reviewed 379 week(s) ago
Hotel close parking gate when we come back from movie night at 2am. Need to park far from hotel. During check in, need to wait longer time as we arrive a bit late around 10pm. No one at the counter However the place is very nice and relaxing
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Farhana A.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 399 week(s) ago
I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.
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1 people find it helpful
Norislina B. I.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 404 week(s) ago
The hotel very clean. The staff also friendly! I really enjoy my stay.
1 people find it helpful
Mohamad A. b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 408 week(s) ago
Great experience with a great staff and wonderful room.
Find this review helpful?
Khairul I. B. Z.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 409 week(s) ago
This hotel is great..Room is cool, breakfast is nice, the staff is very helpful..such a great experience with the hotel..please keep a good service..will come back again if visit malacca..thanks to en noor for a nice services.
2 people find it helpful
hazrina b. a. m.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 410 week(s) ago
I had the most pleasant stay here. All staff very friendly.
Find this review helpful?
Number of reviews per page
20
40

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Exterior 4 The Settlement Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 204 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.2

Location

8.4

Service and Facilites

9.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Settlement Hotel

Number of reviews per page
20
40
Customer reviews
Carolyn L.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 331 week(s) ago
There was no water on Day 4 and staff only delivered water bottles on request. Also guests should Have been told of water shortage so we can be better prepared.
1 people find it helpful
Muhammad S.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 332 week(s) ago
A pleasant stay. Room that cater everything I needed.
Find this review helpful?
Siti K. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂
Find this review helpful?
Zaidy M. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 338 week(s) ago
Nice and spacious room, very friendly and helpful staff, ample parking space.
1 people find it helpful
Pavitra m.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 339 week(s) ago
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!
Find this review helpful?
roslinda
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 343 week(s) ago
Nothing happen. hotel cleanes so so. The hotel interior and food was ok but did not receive any welcome card or bear or cookies or anything on the bed, i did not see any super welcome greet from hotel staff, etc as I read from other customer review the hotel was superb welcome guests compare to other hotels also the award given also show nothing. I don't feel like home or the superb. Welcome drinks, also not received. Before came I email the hotel but no one reply. I had to call the hotel. I just check in and that's it. no one respond on my email as well. Actually I think the hotel was overrated because not much difference. same like other 3 star hotel. even I have seen 3 stars hotel welcome the guest better. Call operator not pick up until I used hand phone to call the hotel. Honestly I can't see and don't know why this hotel received 4 stars Hotel. Maybe they have selected guest for the special treatment. The rooftop was not open, basically average hotel. 1 malay guy handle breakfast and I think he the only staff I feel friendly. He greet all the mat salleh and us..
Read More
1 people find it helpful
NUR A. H. B. A. K.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 350 week(s) ago
Very clean and comfortable room, close to points of interest.
Translated by Google Icon
See original
Find this review helpful?
Syuhada H.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 353 week(s) ago
The staff were super friendly and attentive. The deco was amazing! Still can't get over this beautiful hotel. Definitely coming back in future.
Find this review helpful?
Profile Picture
Siti N. S. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 355 week(s) ago
This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️
Find this review helpful?
Ooi
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 356 week(s) ago
1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.
Read More
Find this review helpful?
Lim W. J.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 359 week(s) ago
Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.
Find this review helpful?
Azirah b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 366 week(s) ago
I had the most pleasant stay. The place was so clean and I love the ambiance.
1 people find it helpful
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KHAIRUL A. B. K.
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Backpacking
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9.4
/10
Reviewed 369 week(s) ago
Everything is best but the pool is a bit dirty, the toilet inside the room is unlucky garbage, maybe forgotten, forgiven.
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Muhammad N. B. N.
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Family
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6.3
/10
Reviewed 378 week(s) ago
room was a bit small, no proper parking space. other that that awesome.
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shahir z.
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Romantic
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6.3
/10
Reviewed 379 week(s) ago
Hotel close parking gate when we come back from movie night at 2am. Need to park far from hotel. During check in, need to wait longer time as we arrive a bit late around 10pm. No one at the counter However the place is very nice and relaxing
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Farhana A.
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5.5
/10
Reviewed 399 week(s) ago
I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.
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1 people find it helpful
Norislina B. I.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 404 week(s) ago
The hotel very clean. The staff also friendly! I really enjoy my stay.
1 people find it helpful
Mohamad A. b. A.
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Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 408 week(s) ago
Great experience with a great staff and wonderful room.
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Khairul I. B. Z.
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9.1
/10
Reviewed 409 week(s) ago
This hotel is great..Room is cool, breakfast is nice, the staff is very helpful..such a great experience with the hotel..please keep a good service..will come back again if visit malacca..thanks to en noor for a nice services.
2 people find it helpful
hazrina b. a. m.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 410 week(s) ago
I had the most pleasant stay here. All staff very friendly.
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