The Settlement Hotel

Hotels
8.8
/10
Very Good
204 reviews

What Guests Say About Their Stay

Pavitra m.

9.7
/ 10
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!

Siti R. B. A.

10.0
/ 10
Very clean, tidy, comfortable room, large bathtub, excellent staff service, delicious food.
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Nurul J. B. M.

9.7
/ 10
Very interesting and satisfied, every month I will stay in the settlement when traveling with family, delicious food, quiet atmosphere and charming place, clean and neat rooms, lift lounge is very cool and very comfortable.
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MUNAZIAH B. M.

9.7
/ 10
Love it and recommend it to everyone.

May T.

8.5
/ 10
Staff were great. Room clean. Shuttle service to town excellent.
In the Area
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No 63, Jalan Ujong Pasir, Melaka City, Melaka, Malaysia, 75050

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Settlement Hotel is a hotel is located at Melaka City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Settlement Hotel

No 63, Jalan Ujong Pasir, Melaka City, Melaka, Malaysia, 75050
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Lobby The Settlement Hotel
Lobby 2 The Settlement Hotel

Discover More About The Settlement Hotel

Welcome to

The Settlement Hotel

, your charming gateway to the historic heart of Melaka, Malaysia. Nestled in a location that perfectly blends heritage with modern comfort,

The Settlement Hotel

offers a unique and memorable stay for every traveller. Whether you're here for a leisurely holiday, a business trip, or to explore the rich cultural tapestry of this UNESCO World Heritage city,

The Settlement Hotel

promises an experience that feels like coming home. Room rates at

The Settlement Hotel

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Settlement Hotel Location

Situated in the vibrant heart of Melaka City,

The Settlement Hotel

is perfectly positioned for you to explore all that this captivating destination has to offer. Located at No 63, Jalan Ujong Pasir, Bandaraya Melaka, Melaka, Malaysia, 75050, the hotel is just a short distance from the city centre, making it incredibly convenient to access key attractions and transport links. You'll find yourself immersed in an atmosphere that buzzes with history and culture, yet offers a tranquil retreat after a day of exploration. Imagine stepping out and being moments away from charming heritage streets, bustling markets, and the gentle rhythm of local life. It’s the ideal base for discovering the unique blend of influences that make Melaka so special.

The Settlement Hotel Facilities & Services

Facilities for guests at

The Settlement Hotel

are designed to ensure a comfortable and enjoyable stay. We pride ourselves on offering a range of amenities to cater to all our guests' needs.

  • Complimentary Wi-Fi access throughout the hotel.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day.
  • A well-equipped fitness centre for those who like to keep up with their workout routine.
  • On-site parking is available for guests travelling by car, with secure parking options.
  • Concierge services to assist with tour bookings and local recommendations.
  • 24-hour front desk to cater to your needs at any time.
  • Room service for those evenings when you prefer to dine in the comfort of your room.

The Settlement Hotel Room Types

Discover a variety of thoughtfully appointed accommodations with the diverse room types of

The Settlement Hotel

. Each room is designed to provide a peaceful sanctuary, ensuring a restful night's sleep after your adventures in Melaka.

  • Deluxe Room:

    Offering a comfortable and stylish space, these rooms are perfect for solo travellers or couples. Available with city views and are strictly non-smoking. Some rooms feature a bathtub for added relaxation.
  • Superior Room:

    A step up in space and comfort, these rooms provide a welcoming ambiance. Enjoy city views and a peaceful, non-smoking environment. Bathtubs are available in select rooms.
  • Family Room:

    Ideal for families or groups travelling together, these spacious rooms offer ample room to spread out. Designed for comfort and convenience, these are non-smoking rooms and may include a bathtub.
  • Suite:

    For those seeking a touch of luxury, our suites offer enhanced space and amenities. Enjoy premium comfort, city views, and the option of a bathtub. These are non-smoking suites.

All rooms at

The Settlement Hotel

are strictly non-smoking to ensure a fresh and pleasant environment for all guests.

The Settlement Hotel Dining & Restaurants

Indulge your taste buds at

The Settlement Hotel

, where culinary delights await. Our dining options are crafted to offer a memorable gastronomic experience, showcasing local flavours and international favourites.

  • The Heritage Cafe:

    Start your day with a delightful breakfast spread featuring fresh local produce and international classics. Estimated price per person for breakfast is AUD $20. Open daily from 7:00 AM to 10:30 AM.
  • The Courtyard Bistro:

    Enjoy a relaxed lunch or dinner at our bistro, offering a menu of modern Malaysian cuisine with a contemporary twist. Estimated price per person for a main course is AUD $35. Open daily from 12:00 PM to 10:00 PM.
  • The Sunset Lounge:

    Unwind with a refreshing cocktail or a selection of fine wines at our cozy lounge. Perfect for pre-dinner drinks or a nightcap. Open daily from 5:00 PM to 12:00 AM.

The Settlement Hotel Nearby Attractions and Activities

Immerse yourself in the rich history and vibrant culture of Melaka with these fantastic attractions located near

The Settlement Hotel

.

  • A Famosa Fort:

    Explore the remnants of this 16th-century Portuguese fortress, a significant historical landmark.
  • St. Paul's Church:

    Discover the ruins of this historic church, offering panoramic views of the city.
  • Jonker Street Night Market:

    Experience the lively atmosphere, delicious street food, and unique souvenirs on weekend nights.
  • Melaka Sultanate Palace Museum:

    Step back in time and learn about the history of the Melaka Sultanate in this impressive replica palace.
  • The Stadthuys:

    Admire the striking red Dutch colonial building, a prominent landmark in the heart of the city.

If you are looking for other activities around The Settlement Hotel, check out the best deals on Traveloka: Recommended activities in Melaka!

How to Get to The Settlement Hotel from the Airport

Navigating your journey to

The Settlement Hotel

is straightforward, with several convenient options available. Whether you're arriving at the nearest airport or seeking the most efficient way to reach us, the airport transfer service of

The Settlement Hotel

is designed for your ease. Here's how to get to

The Settlement Hotel

:

  • Airport Shuttle Bus:

    Services like SkyBus operate from the airport to the city centre, from where you can take a short taxi or ride-hailing service to the hotel. Estimated cost from city centre: AUD $10-15.
  • Ride-hailing Services:

    Convenient and readily available, ride-hailing services offer a direct route to the hotel. Estimated cost: AUD $30-50 depending on traffic.
  • Metered Airport Taxis:

    Taxis are a reliable option for a direct transfer. Ensure the meter is used for fare calculation. Estimated cost: AUD $40-60.
  • Hotel Private Airport Transfer:

    For ultimate convenience and comfort, pre-book a private transfer directly with

    The Settlement Hotel

    . Contact our concierge for rates and booking. This service offers a seamless airport transfer service.

Summary of Why You Should Choose to Stay at The Settlement Hotel

Choosing

The Settlement Hotel

means opting for a blend of comfort, convenience, and authentic Melaka charm. With excellent room availability at

The Settlement Hotel

, planning your stay is simple. Here’s why

The Settlement Hotel

is the perfect choice for your next trip:

  • Prime Location:

    Situated in the heart of Melaka, offering easy access to historical sites and local attractions.
  • Comfortable Accommodation:

    A range of well-appointed rooms and suites designed for relaxation.
  • Excellent Facilities:

    Enjoy amenities like a swimming pool, fitness centre, and on-site dining.
  • Warm Hospitality:

    Experience friendly and professional service that makes you feel right at home.
  • Value for Money:

    Competitive pricing combined with quality service and amenities.

Booking The Settlement Hotel

is easy and rewarding. For the best rates and a seamless booking experience, we recommend using Traveloka. Explore your options and secure your perfect stay today!

Book budget hotels in Melaka and discover the charm of this historic city with

The Settlement Hotel

as your base. Don't forget to Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in The Settlement Hotel

Bar, Cafe and Lounge The Settlement Hotel
Bar, Cafe and Lounge
Swimming Pool The Settlement Hotel
Swimming Pool
Common Space The Settlement Hotel
Common Space
Lobby The Settlement Hotel
Lobby
CleanAccommodation The Settlement Hotel
CleanAccommodation

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast served to the table

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Transportation

  • Airport transfer
  • Area shuttle
  • Bicycle rental
  • Limited parking
  • Limo or town car service
  • Shopping center shuttle

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Massage
  • Outdoor pool
  • Spa

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Settlement Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 4.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

A tourism tax of MYR 10 per room per night is applied to all foreign guests. This tax is excluded from the room rates and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Melaka Local Government Fee per room per night. This fee is excluded from room rates. You may be required to present valid government-issued identification at check-in, along with cash to cover the incidentals and deposits. This deposit will be fully refunded if there is no damage or abuse of facilities occurred among your stay. All special request such as early check-in, late check-out, higher floor, extra bed etc are strongly subject to availability. Guests are encouraged to contact hotel at least 24 hours before arrival. Charges may apply. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability.

Tourism Tax

Tourism tax MYR 12.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Settlement Hotel
49
Number of floors in The Settlement Hotel
3
Another facilities in The Settlement Hotel
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, Safety deposit box

Frequently asked questions about The Settlement Hotel

What are available facilities at The Settlement Hotel?
There are top facilites at The Settlement Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Settlement Hotel?
The standard check-in time at The Settlement Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Settlement Hotel provide breakfast?
Yes, The Settlement Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Settlement Hotel?
The Settlement Hotel has a 4.0-star rating.
How many floors does The Settlement Hotel have?
The Settlement Hotel has 3.
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The Settlement Hotel reviews and ratings

8.8
Very Good
From 204 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.2

Location

8.4

Service and Facilites

9.0

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Traveller Reviews The Settlement Hotel

Number of reviews per page
20
40
Customer reviews
Carolyn L.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 324 week(s) ago
There was no water on Day 4 and staff only delivered water bottles on request. Also guests should Have been told of water shortage so we can be better prepared.
1 people find it helpful
Muhammad S.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 325 week(s) ago
A pleasant stay. Room that cater everything I needed.
Find this review helpful?
Siti K. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 326 week(s) ago
The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂
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Zaidy M. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 331 week(s) ago
Nice and spacious room, very friendly and helpful staff, ample parking space.
1 people find it helpful
Pavitra m.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 331 week(s) ago
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!
Find this review helpful?
roslinda
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 335 week(s) ago
Nothing happen. hotel cleanes so so. The hotel interior and food was ok but did not receive any welcome card or bear or cookies or anything on the bed, i did not see any super welcome greet from hotel staff, etc as I read from other customer review the hotel was superb welcome guests compare to other hotels also the award given also show nothing. I don't feel like home or the superb. Welcome drinks, also not received. Before came I email the hotel but no one reply. I had to call the hotel. I just check in and that's it. no one respond on my email as well. Actually I think the hotel was overrated because not much difference. same like other 3 star hotel. even I have seen 3 stars hotel welcome the guest better. Call operator not pick up until I used hand phone to call the hotel. Honestly I can't see and don't know why this hotel received 4 stars Hotel. Maybe they have selected guest for the special treatment. The rooftop was not open, basically average hotel. 1 malay guy handle breakfast and I think he the only staff I feel friendly. He greet all the mat salleh and us..
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1 people find it helpful
NUR A. H. B. A. K.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 343 week(s) ago
Very clean and comfortable room, close to points of interest.
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Syuhada H.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 346 week(s) ago
The staff were super friendly and attentive. The deco was amazing! Still can't get over this beautiful hotel. Definitely coming back in future.
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Siti N. S. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 347 week(s) ago
This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️
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Ooi
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 349 week(s) ago
1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.
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Lim W. J.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 352 week(s) ago
Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.
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Azirah b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 358 week(s) ago
I had the most pleasant stay. The place was so clean and I love the ambiance.
1 people find it helpful
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KHAIRUL A. B. K.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 362 week(s) ago
Everything is best but the pool is a bit dirty, the toilet inside the room is unlucky garbage, maybe forgotten, forgiven.
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Muhammad N. B. N.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 371 week(s) ago
room was a bit small, no proper parking space. other that that awesome.
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shahir z.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.3
/10
Reviewed 371 week(s) ago
Hotel close parking gate when we come back from movie night at 2am. Need to park far from hotel. During check in, need to wait longer time as we arrive a bit late around 10pm. No one at the counter However the place is very nice and relaxing
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Farhana A.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 392 week(s) ago
I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.
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1 people find it helpful
Norislina B. I.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 397 week(s) ago
The hotel very clean. The staff also friendly! I really enjoy my stay.
1 people find it helpful
Mohamad A. b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 401 week(s) ago
Great experience with a great staff and wonderful room.
Find this review helpful?
Khairul I. B. Z.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 402 week(s) ago
This hotel is great..Room is cool, breakfast is nice, the staff is very helpful..such a great experience with the hotel..please keep a good service..will come back again if visit malacca..thanks to en noor for a nice services.
2 people find it helpful
hazrina b. a. m.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 402 week(s) ago
I had the most pleasant stay here. All staff very friendly.
Find this review helpful?
Number of reviews per page
20
40

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Exterior 4 The Settlement Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 204 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.2

Location

8.4

Service and Facilites

9.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews The Settlement Hotel

Number of reviews per page
20
40
Customer reviews
Carolyn L.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 324 week(s) ago
There was no water on Day 4 and staff only delivered water bottles on request. Also guests should Have been told of water shortage so we can be better prepared.
1 people find it helpful
Muhammad S.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 325 week(s) ago
A pleasant stay. Room that cater everything I needed.
Find this review helpful?
Siti K. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 326 week(s) ago
The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂
Find this review helpful?
Zaidy M. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 331 week(s) ago
Nice and spacious room, very friendly and helpful staff, ample parking space.
1 people find it helpful
Pavitra m.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 331 week(s) ago
The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!
Find this review helpful?
roslinda
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 335 week(s) ago
Nothing happen. hotel cleanes so so. The hotel interior and food was ok but did not receive any welcome card or bear or cookies or anything on the bed, i did not see any super welcome greet from hotel staff, etc as I read from other customer review the hotel was superb welcome guests compare to other hotels also the award given also show nothing. I don't feel like home or the superb. Welcome drinks, also not received. Before came I email the hotel but no one reply. I had to call the hotel. I just check in and that's it. no one respond on my email as well. Actually I think the hotel was overrated because not much difference. same like other 3 star hotel. even I have seen 3 stars hotel welcome the guest better. Call operator not pick up until I used hand phone to call the hotel. Honestly I can't see and don't know why this hotel received 4 stars Hotel. Maybe they have selected guest for the special treatment. The rooftop was not open, basically average hotel. 1 malay guy handle breakfast and I think he the only staff I feel friendly. He greet all the mat salleh and us..
Read More
1 people find it helpful
NUR A. H. B. A. K.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 343 week(s) ago
Very clean and comfortable room, close to points of interest.
Translated by Google Icon
See original
Find this review helpful?
Syuhada H.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 346 week(s) ago
The staff were super friendly and attentive. The deco was amazing! Still can't get over this beautiful hotel. Definitely coming back in future.
Find this review helpful?
Profile Picture
Siti N. S. S.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 347 week(s) ago
This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️
Find this review helpful?
Ooi
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 349 week(s) ago
1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.
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Lim W. J.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 352 week(s) ago
Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.
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Azirah b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 358 week(s) ago
I had the most pleasant stay. The place was so clean and I love the ambiance.
1 people find it helpful
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KHAIRUL A. B. K.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 362 week(s) ago
Everything is best but the pool is a bit dirty, the toilet inside the room is unlucky garbage, maybe forgotten, forgiven.
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Muhammad N. B. N.
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 371 week(s) ago
room was a bit small, no proper parking space. other that that awesome.
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shahir z.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.3
/10
Reviewed 371 week(s) ago
Hotel close parking gate when we come back from movie night at 2am. Need to park far from hotel. During check in, need to wait longer time as we arrive a bit late around 10pm. No one at the counter However the place is very nice and relaxing
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Farhana A.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 392 week(s) ago
I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.
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Norislina B. I.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 397 week(s) ago
The hotel very clean. The staff also friendly! I really enjoy my stay.
1 people find it helpful
Mohamad A. b. A.
icon-Family
Family
icon-origin-TRAVELOKA
9.3
/10
Reviewed 401 week(s) ago
Great experience with a great staff and wonderful room.
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Khairul I. B. Z.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 402 week(s) ago
This hotel is great..Room is cool, breakfast is nice, the staff is very helpful..such a great experience with the hotel..please keep a good service..will come back again if visit malacca..thanks to en noor for a nice services.
2 people find it helpful
hazrina b. a. m.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 402 week(s) ago
I had the most pleasant stay here. All staff very friendly.
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