Cielo Maya Beach Tulum

Hotels
8.8
/10
Very Good
552 reviews

What Guests Say About Their Stay

Dwayne

10.0
/ 10
Clean rooms, friendly and helpful staff, nice private beach and very good restaurant. Staff kept the beach well maintained and cleaned up seaweed.

Rosa

10.0
/ 10
Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.

Kim

10.0
/ 10
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
In the Area
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TanKah III, Mza 3, Lot. 36, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Cielo Maya Beach Tulum is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cielo Maya Beach Tulum

TanKah III, Mza 3, Lot. 36, Tulum, Estado de Quintana Roo, Mexico, 77760
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Lobby Cielo Maya Beach Tulum
Exterior 2 Cielo Maya Beach Tulum

Discover More About Cielo Maya Beach Tulum

General


Near LabnaHa Ecopark Adventures

Location


When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. This beach hotel is 6.4 mi (10.3 km) from Tulum Mayan Ruins and 9.8 mi (15.8 km) from Tulum Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Soliman Bay - 0.1 km / 0.1 mi
Cenote Manatí - 0.1 km / 0.1 mi
Tulum National Park - 1 km / 0.6 mi
Jaguar Park - 1.3 km / 0.8 mi
LabnaHa Ecopark Adventures - 4.2 km / 2.6 mi
Maya Adrenaline - 4.3 km / 2.7 mi
Cenotes Labnaha - 4.5 km / 2.8 mi
Cenote Tortugas - 4.7 km / 2.9 mi
Tulum Letters - 6.7 km / 4.2 mi
Tulum Beer Spa - 6.8 km / 4.2 mi
Xcacelito Beach - 8.3 km / 5.2 mi
Xcacel-Xcacelito Sanctuary - 8.6 km / 5.4 mi
Tulum Tower - 9.1 km / 5.7 mi
Casa del Cenote - 9.5 km / 5.9 mi
Temple of the Descending God - 9.5 km / 5.9 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 51.7 km / 32.1 mi
Cancun Intl. Airport (CUN) - 110.3 km / 68.5 mi

Facilities


Pamper yourself with onsite massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities, which include an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite to eat at the hotel's fine-dining restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms


Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

All facilities in Cielo Maya Beach Tulum

Bar, Cafe and Lounge Cielo Maya Beach Tulum
Bar, Cafe and Lounge
Swimming Pool Cielo Maya Beach Tulum
Swimming Pool
Entertainment Facility Cielo Maya Beach Tulum
Entertainment Facility
Common Space Cielo Maya Beach Tulum
Common Space
Lobby Cielo Maya Beach Tulum
Lobby

Things to Do

  • Beach umbrella
  • TV lounge
  • Outdoor pool
  • Picnic area
  • Garden
  • Beach towel
  • Private beach
  • Spa
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop

General

  • Rooftop terrace
  • Parking
  • Terrace

Transportation

  • Area shuttle
  • Airport transfer

Food and Drinks

  • Breakfast
  • Snack bar

Sports and Recreations

  • Game room
  • Snorkeling

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Cielo Maya Beach Tulum

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Onsite COVID-19 testing (PCR) is available, No rollaway/extra beds available, On bay, By ocean, Cashless transactions are available, Onsite COVID-19 testing (Antigen) is available, No elevators
  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cielo Maya Beach Tulum
18
Number of floors in Cielo Maya Beach Tulum
2
Another facilities in Cielo Maya Beach Tulum
Beach umbrella, TV lounge, Outdoor pool, Picnic area, Garden

Frequently asked question in Cielo Maya Beach Tulum

What are available facilities at Cielo Maya Beach Tulum?
There are top facilites at Cielo Maya Beach Tulum such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cielo Maya Beach Tulum?
The standard check-in time at Cielo Maya Beach Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Cielo Maya Beach Tulum provide breakfast?
Yes, Cielo Maya Beach Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cielo Maya Beach Tulum?
Cielo Maya Beach Tulum is a 4.0-star hotel.
How many floors does Cielo Maya Beach Tulum have?
Cielo Maya Beach Tulum has 2 floors.
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More Reviews from Other Guests in Cielo Maya Beach Tulum

8.8
Very Good
From 552 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
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Traveler Reviews Cielo Maya Beach Tulum

Number of reviews per page
20
40
Top reviews
Ladonna
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ate at the restaurant and was disappointed with the food quality, I grudgingly paid 75.00 for a burger and a skirt steak The exchange rate was unusually low and didn’t match my converter at all!! Staff was great, had an issue with the a/c but maintenance fixed it. Also, no elevator if you don’t mind walking up steps.
Terri
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Awesome location on the beach. Staff were courteous and helpful.
Dwayne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean rooms, friendly and helpful staff, nice private beach and very good restaurant. Staff kept the beach well maintained and cleaned up seaweed.
Rosa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.
Kim
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
Kim
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
Read More
Darshit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes
Gerald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This was our first time in Tulum so we weren’t sure what to expect but the hotel was wonderful. Service was excellent and it was convenient to go into town, especially if you have a car if not, a taxi was a quick ride. The town was interesting. also lots of shops, and it had free Internet in town
Lee
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Nice hotel, very quiet area. Good location with easy access to cenotes and other day trips. It was windy so we didn't get to snorkel or kayak in front of the hotel, but I'm guessing it's nice to do that when the weather is calmer. We did see turtles by the dock. Staff was super nice.
John
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Bar offer variety
Gustavo
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
Dawn
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
Read More
Christian Joan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Property location is greant
Marisela
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Unable to get in the beach. Very disappointing
Maisam
icon-
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Therese
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Sohrat
4.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
Read More
Del
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice & quiet place for couples really recommended.
Azadeh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Jaime
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Excellent place Beatiful beach hotel Very courteous staff Tasty food
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Cielo Maya Beach Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 552 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cielo Maya Beach Tulum

Number of reviews per page
20
40
Top reviews
Ladonna
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ate at the restaurant and was disappointed with the food quality, I grudgingly paid 75.00 for a burger and a skirt steak The exchange rate was unusually low and didn’t match my converter at all!! Staff was great, had an issue with the a/c but maintenance fixed it. Also, no elevator if you don’t mind walking up steps.
Terri
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Awesome location on the beach. Staff were courteous and helpful.
Dwayne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean rooms, friendly and helpful staff, nice private beach and very good restaurant. Staff kept the beach well maintained and cleaned up seaweed.
Rosa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.
Kim
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
Kim
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
Read More
Darshit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Yes
Gerald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This was our first time in Tulum so we weren’t sure what to expect but the hotel was wonderful. Service was excellent and it was convenient to go into town, especially if you have a car if not, a taxi was a quick ride. The town was interesting. also lots of shops, and it had free Internet in town
Lee
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Nice hotel, very quiet area. Good location with easy access to cenotes and other day trips. It was windy so we didn't get to snorkel or kayak in front of the hotel, but I'm guessing it's nice to do that when the weather is calmer. We did see turtles by the dock. Staff was super nice.
John
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Bar offer variety
Gustavo
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
Dawn
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
Read More
Christian Joan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Property location is greant
Marisela
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Unable to get in the beach. Very disappointing
Maisam
icon-
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.
Therese
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.
Sohrat
4.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.
Read More
Del
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very nice & quiet place for couples really recommended.
Azadeh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.
Jaime
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Excellent place Beatiful beach hotel Very courteous staff Tasty food
Number of reviews per page
20
40