Hotel Imperial Reforma

Very good

This place needs to upgrade its restroom facilities in the rooms and it's electrical. In order to charge my phone I needed to disconnect a lamp. And even then it didn't work the. Refrigerator coffee maker did not work. The air conditioner did not work. Terrible place. I had to leave and go across the street to fiesta, americana

Hotel was nice location great, the food need a bit more attention specially when you order eggs, I order over easy eggs, I couldn’t eaten, they look like volcano crater bubbles all over I don’t know how they cooked but it was bad, I’m sorry to tell you but I will definitely will come back and stay with you guys again or recommend to any one, thank you for having me and my wife.

Breakfast was bad Everything elso was perfect

The main reason for booking this hotel was the location, it is close to the Historic Center and with good dinning options really close. We are really disappointed about the room condition, the sink was not draining properly even after reporting it to the front desk and a visit from the maintenance team. The bathroom is not something to brag about. The towels are really old, it seems they don't replace them, the a/c was loud but it kept the temperature nicely. The staff is friendly but apparently they cannot help due to limited resources, we asked for an extra pillow (my wife needed it due to health situation) and they told us the couldn't provide it. It is a beautiful building but is old and in need of upgrades. We got a great rate and enjoyed our time in Mexico City and the location of this hotel helped a lot.

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Property needs a little Care!

Es muy bonita la área el hotel también pero hubo un pleblema en el baño la agua se quedó no se fue cuando se bañaba

Very noisy street next to hotel. My room had maintenance issues.

El hotel esta lejos de las protestas ,y accesible para llegar al aeropuerto

No breakfast like they say you have to pay for your own breakfast. Nothing is free in there. The only thing they gave you ship sandwich, orange juice, same fruit every day.

No towels in bathroom, cold water , dirty sofa, no air conditioning, old furniture and curtains.

Hotel did not want give more shower towels after letting them know that there were occupants in the room. They didn’t want to give an extra voucher either for the continental breakfast. They didn’t let you take any coffee nor food to your rooms from the breakfast area. Staff did not bother trying to accommodate in type of way or even tried to contact management for us.

Me gusto la estadía en el hotel

we stayed 6 days and they gave us the same breakfast juice, coffee and ham and cheese sandwich… for 6 days!!!!

La arquitectura del edificio es hermosa, sin embargo en el interior, las habitaciones se ven un poco atrapadas en el tiempo, en mi caso el AC no funcionaba correctamente pero el edificio es fresco y había un ventilador y pude dormir sin problemas

Lacking customer service Food was cold

My stay at this hotel was very disappointing due to the terrible customer service. Brenda from the morning shift, in particular, had an unacceptable attitude for someone who works in guest services. She was rude, impatient, and seemed unconcerned with helping with our requests. Her lack of manners and interest in providing good service made our experience very unpleasant. If the hotel wants to improve its reputation, it should make the staff more friendly and professional. The hotel itself is beautiful from the outside and in the reception area. The rooms are another story. Super old and smell like dirty water. You can hear too much street noise, so if you want to sleep, this is not the place! The floor or carpet is so dirty that you shower and immediately your heels are dirty again just from walking in the same room. This hotel is supposedly 5-star and quite expensive, and based on my stay and how my husband, family, and I were treated, I definitely will not return or recommend it.

Terrible el trato dela recepción ( Brenda n)

Great downtown location