JW Marriott Cancun Resort & Spa

Resorts
9.3
/10
Exceptional
1,009 reviews

What Guests Say About Their Stay

Molly

10.0
/ 10
The hotel itself was amazing: Great location, clean room, attentive and kind staff… the only thing that wasn’t perfect was the beach. Red flag conditions every day and lots of seaweed piled up on the sand. I knew this was a possibility saying in this part of the hotel zone so I do not fault the hotel, FYI only.

Aliza

10.0
/ 10
We loved loved our experience at the JW Marriot. High end gorgeously maintained property. Beautiful rooms and friendly staff! The pools were a hit!

Richard William

10.0
/ 10
Property is beautifull with heated pools and hot tubs. Difficult to get chairs by pool and the hotel is insanely expensive, 30 usd for drink at pool or lobby bar. Restaurants also very expensive. 5 star resort with 10 star price
In the Area
See Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
JW Marriott Cancun Resort & Spa is a resort is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Lobby JW Marriott Cancun Resort & Spa
Lobby 2 JW Marriott Cancun Resort & Spa

Discover More About JW Marriott Cancun Resort & Spa

General


In Cancun (Zona Hotelera)

Location


With a stay at JW Marriott Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Hotel Zone Beaches. This beach resort is 2.3 mi (3.7 km) from La Isla Shopping Mall and 3.1 mi (5 km) from Delfines Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.4 km / 0.2 mi
Ballenas Beach - 0.6 km / 0.3 mi
Aquaworld - 0.8 km / 0.5 mi
Oasis Arena - 1.6 km / 1 mi
Luxury Avenue Shopping Mall - 1.6 km / 1 mi
San Miguelito - 1.7 km / 1 mi
Kukulcan Plaza Shopping Mall - 1.7 km / 1 mi
Maya Museum of Cancun - 2 km / 1.3 mi
Iberostar Cancun Golf Course - 2.1 km / 1.3 mi
Marlin Beach - 2.2 km / 1.4 mi
Hotel Zone Beaches - 2.2 km / 1.4 mi
El Sol de Cancun - 2.7 km / 1.7 mi
La Isla Shopping Mall - 2.8 km / 1.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 3 km / 1.9 mi
Delfines Beach - 3.5 km / 2.2 mi

The preferred airport for JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN) - 17.8 km / 11.1 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a sauna. This resort also features concierge services, gift shops/newsstands, and a hair salon.

Business Facilities


Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Grab a bite at Bravio, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 447 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

All facilities in JW Marriott Cancun Resort & Spa

Bar, Cafe and Lounge JW Marriott Cancun Resort & Spa
Bar, Cafe and Lounge
Swimming Pool JW Marriott Cancun Resort & Spa
Swimming Pool
Entertainment Facility JW Marriott Cancun Resort & Spa
Entertainment Facility
Fitness Center JW Marriott Cancun Resort & Spa
Fitness Center
Functional Hall JW Marriott Cancun Resort & Spa
Functional Hall

Things to Do

  • Shops
  • Romantic proposal packages
  • Outdoor pool
  • Indoor pool
  • Garden
  • Turkish bath
  • Spa
  • Fitness center
  • Shops
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Transportation

  • Airport transfer
  • Valet parking

Sports and Recreations

  • Fitness center
  • Tennis court

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in JW Marriott Cancun Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Cancun Resort & Spa
447
Number of floors in JW Marriott Cancun Resort & Spa
14
Another facilities in JW Marriott Cancun Resort & Spa
Shops, Romantic proposal packages, Outdoor pool, Indoor pool, Garden

Frequently asked question in JW Marriott Cancun Resort & Spa

What are available facilities at JW Marriott Cancun Resort & Spa?
There are top facilites at JW Marriott Cancun Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Cancun Resort & Spa?
The standard check-in time at JW Marriott Cancun Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does JW Marriott Cancun Resort & Spa provide breakfast?
Yes, JW Marriott Cancun Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Cancun Resort & Spa?
JW Marriott Cancun Resort & Spa is a 5.0-star hotel.
How many floors does JW Marriott Cancun Resort & Spa have?
JW Marriott Cancun Resort & Spa has 14 floors.
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More Reviews from Other Guests in JW Marriott Cancun Resort & Spa

9.4
Exceptional
From 1,008 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Cancun Resort & Spa

Number of reviews per page
20
40
Top reviews
srikanth
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Need more fresh fruits , tropical vibe foods
Juan
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was nice and clean
Deseree
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing costumer service
Yumaira
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, great shower
Molly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel itself was amazing: Great location, clean room, attentive and kind staff… the only thing that wasn’t perfect was the beach. Red flag conditions every day and lots of seaweed piled up on the sand. I knew this was a possibility saying in this part of the hotel zone so I do not fault the hotel, FYI only.
Aliza
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved loved our experience at the JW Marriot. High end gorgeously maintained property. Beautiful rooms and friendly staff! The pools were a hit!
Richard William
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is beautifull with heated pools and hot tubs. Difficult to get chairs by pool and the hotel is insanely expensive, 30 usd for drink at pool or lobby bar. Restaurants also very expensive. 5 star resort with 10 star price
Omar
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

El servicio es inmejorable, hotel muy limpio, la comida es muy rica. Muy recomendable
Renee
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is the most relaxing hotel that we've ever stayed in. The buffet breakfast is outstanding, and the servers are the best we've ever had. We are treated like family here, and that's why we keep coming back here year after year.
Robert
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent resort
An
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the staff are fantastic !
Weitao
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

it's good service
Jorge
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great Stay to spend a relaxing time
Robert A
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect staff, super clean room and hotel, excellent service
Erica
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Housekeeping was excellent! So efficient and we felt well cared for. The birthday treat left for my daughter was also very special. Both in our room and at breakfast! The servers at breakfast were wonderful and the pool lunch service was also very efficient and friendly.
Eliezer
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

P
Stephanie
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amaxing resort. Fabulous room, restaurants, beach, pool and bar!! Highly recommend it.
Tara
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We would definitely stay here again. Staff was amazing, hotel was very clean, plenty of eating options and the gift shop had essentials like sunscreen and coffee. Close to excellent restaurants as well if you want to venture out.
Kathleen
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was perfect
Kathleen
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was Very Clean and the staff is phenomenal. So friendly. Loved this place and will be Back !
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 JW Marriott Cancun Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 1,008 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Cancun Resort & Spa

Number of reviews per page
20
40
Top reviews
srikanth
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Need more fresh fruits , tropical vibe foods
Juan
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was nice and clean
Deseree
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing costumer service
Yumaira
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, great shower
Molly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel itself was amazing: Great location, clean room, attentive and kind staff… the only thing that wasn’t perfect was the beach. Red flag conditions every day and lots of seaweed piled up on the sand. I knew this was a possibility saying in this part of the hotel zone so I do not fault the hotel, FYI only.
Aliza
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved loved our experience at the JW Marriot. High end gorgeously maintained property. Beautiful rooms and friendly staff! The pools were a hit!
Richard William
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is beautifull with heated pools and hot tubs. Difficult to get chairs by pool and the hotel is insanely expensive, 30 usd for drink at pool or lobby bar. Restaurants also very expensive. 5 star resort with 10 star price
Omar
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

El servicio es inmejorable, hotel muy limpio, la comida es muy rica. Muy recomendable
Renee
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is the most relaxing hotel that we've ever stayed in. The buffet breakfast is outstanding, and the servers are the best we've ever had. We are treated like family here, and that's why we keep coming back here year after year.
Robert
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent resort
An
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

the staff are fantastic !
Weitao
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

it's good service
Jorge
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great Stay to spend a relaxing time
Robert A
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect staff, super clean room and hotel, excellent service
Erica
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Housekeeping was excellent! So efficient and we felt well cared for. The birthday treat left for my daughter was also very special. Both in our room and at breakfast! The servers at breakfast were wonderful and the pool lunch service was also very efficient and friendly.
Eliezer
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

P
Stephanie
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amaxing resort. Fabulous room, restaurants, beach, pool and bar!! Highly recommend it.
Tara
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We would definitely stay here again. Staff was amazing, hotel was very clean, plenty of eating options and the gift shop had essentials like sunscreen and coffee. Close to excellent restaurants as well if you want to venture out.
Kathleen
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was perfect
Kathleen
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was Very Clean and the staff is phenomenal. So friendly. Loved this place and will be Back !
Number of reviews per page
20
40