JW 万豪温泉度假村

The onsite restaurants were fabulous. The meals were delicious and the service was outstanding. The beautiful pools and landscaping provide a perfect place to be lazy and lounge for the day. The pool side table service is the best. I would definitely go back.

Excelente hotel, todo funciona, un servicio muy amable. Gran calidad de alimentos

A large, comfortable, clean, and pleasant stay in Cancún. Despite doing a major - and well planned - renovation, the hotel is clean, quiet, and work goes by mostly unnoticed, which is good. Food and beverage is expensive, but somewhat expected in a resort like this. Still, it made me wonder if it's too expensive in comparison with other all-inclusive options. Strangely, the one thing that we experienced in our stay is that the staff is TOO courteous, which at times felt overwhelming. Having 3-4 people greet you on arrival, or the restaurant hostess walking through the schedule, concept, and minutia of the restaurant prior to sitting down, or having 3 waiters walking you through the menu, options, recommendations, one after the other, felt like overkill and loses the "genuine warmth" of the service and hospitality they aim to provide. Surely there is a sweet spot that doesn't result in interruptions or extended inquiries when you just want to relax.