JW Marriott Cancun Resort & Spa

Great place for vacation

We have stayed at the JW Marriot before and have always enjoyed it. This time we visited, they were in full remodel mode for the entrance/lobby. I just wish there would have been some mention of the construction when I booked my 7 night family vacation.

Nice clean property and friendly staff Club 91 was great

The onsite restaurants were fabulous. The meals were delicious and the service was outstanding. The beautiful pools and landscaping provide a perfect place to be lazy and lounge for the day. The pool side table service is the best. I would definitely go back.

Great property if you are a 50 + years old if not

Great place. We had lots of fun without a single issue.

Our stay was excellent. Breakfast was excellent.

Excelente hotel, todo funciona, un servicio muy amable. Gran calidad de alimentos

Clean cold room. Staff very helpful.

A large, comfortable, clean, and pleasant stay in Cancún. Despite doing a major - and well planned - renovation, the hotel is clean, quiet, and work goes by mostly unnoticed, which is good. Food and beverage is expensive, but somewhat expected in a resort like this. Still, it made me wonder if it's too expensive in comparison with other all-inclusive options. Strangely, the one thing that we experienced in our stay is that the staff is TOO courteous, which at times felt overwhelming. Having 3-4 people greet you on arrival, or the restaurant hostess walking through the schedule, concept, and minutia of the restaurant prior to sitting down, or having 3 waiters walking you through the menu, options, recommendations, one after the other, felt like overkill and loses the "genuine warmth" of the service and hospitality they aim to provide. Surely there is a sweet spot that doesn't result in interruptions or extended inquiries when you just want to relax.

everything ok

We stayed in a grand ocean front suite. It was spacious and comfortable with a spectacular view. The hotel construction was a bit on the way; a temporary entrance, no lobby, and limited elevator. I had expected to receive some kind of refund or voucher, but still I give it a 5-star. It’s a great place to spend your family vacation.

N/A

Staff were exceptional and the property is top end but there were significant renovations taking place and I believe this should be declared to guests when booking so they can make an informed choice on whether to stay.

We visit this hotel every summer and each time we enjoy our vacation tremendously and this year was no exception. We are very particular with the places we choose when we travel and the JW is a world class resort with service and amenities that matches that level of excellence.

The property was under construction and very loud when we were there( got home today) manager said they would deduct resort fee from my bill but did not so I will have to contact them. Also things were blocked off so you couldn’t really see how nice the inside of the hotel was. The pool area is beautiful. Food is very pricey!

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Everything was great. Everybody was helpful. Place was nice and clean. I will recommend this is a place to go even with the kids.

Excelente ubicación e instalaciones.

The room was amazing and the staff were really attentive and friendly!