JW Marriott Cancun Resort & Spa

Resorts
9.1
/10
Exceptional
1,001 reviews

What Guests Say About Their Stay

Michael

10.0
/ 10
Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from

Ozgen

10.0
/ 10
Everything was top notch! Rooms were clean, staff was friendly and food was great

Mary

10.0
/ 10
Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
In the Area
See Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
JW Marriott Cancun Resort & Spa is a resort is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About JW Marriott Cancun Resort & Spa

Location


JW Marriott Cancun Resort & Spa is a resort is located at Benito Juárez.

About JW Marriott Cancun Resort & Spa

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Cancun Resort & Spa exclusively for you.

JW Marriott Cancun Resort & Spa is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at JW Marriott Cancun Resort & Spa.

All facilities in JW Marriott Cancun Resort & Spa

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Things to Do

  • Shops
  • Romantic proposal packages
  • Hot tub
  • Outdoor pool
  • Poolside bar
  • Indoor pool
  • Turkish bath
  • Garden
  • Spa
  • Shops
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

Business Facilities

  • Meeting rooms
  • Business center
  • Conference rooms

Nearby Facilities

  • Souvenir shop
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Tennis court

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JW Marriott Cancun Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Cancun Resort & Spa
447
Number of floors in JW Marriott Cancun Resort & Spa
14
Another facilities in JW Marriott Cancun Resort & Spa
Shops, Romantic proposal packages, Hot tub, Outdoor pool, Poolside bar

Frequently asked question in JW Marriott Cancun Resort & Spa

What are available facilities at JW Marriott Cancun Resort & Spa?
There are top facilites at JW Marriott Cancun Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Cancun Resort & Spa?
The standard check-in time at JW Marriott Cancun Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does JW Marriott Cancun Resort & Spa provide breakfast?
Yes, JW Marriott Cancun Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa has a 5.0-star rating.
How many floors does JW Marriott Cancun Resort & Spa have?
JW Marriott Cancun Resort & Spa has 14.
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More Reviews from Other Guests in JW Marriott Cancun Resort & Spa

9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews JW Marriott Cancun Resort & Spa

Number of reviews per page
20
40
Top reviews
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from
Susan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

beautiful grounds, lovely staff
Binh
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The experience was wonderful. Gracias
Abhishek
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing property
Jeremiah
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A wonderful hotel all around
Johana citney
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was very hospitable and professional
Ozgen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Everything was top notch! Rooms were clean, staff was friendly and food was great
Gaurav
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Mary
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Rie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great room! property is well maintainted and clean. The issues were: 1. The food was mediocre - too salty and not upscale enough for the upscale price tag. 2. The elevators were always broken?
Dianne
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.
An
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great people at the resort
Heather
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
Jon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property staff are great…but property is CONSTANTLY under renovation. Limited restaurants due to closures, no lobby, lobby bar or evening entertainment. Prices on site have risen and some services reduced…no turn down service anymore, no slippers in room…I know, first world problems (!) but it’s supposed to be a flagship JW resort. Lost its sparkle, and almost guaranteed to have jack hammers and saws working whenever we go.
Read More
Hanret
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The best hotel safe area and clean beds so comfortable
Lora
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It was amazing safe area clean staff friendly
Marcello
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good location and great service.
Chanel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Mark
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff , as always was excellent! Beach needs major cleanup, and it’s become very narrow. The Beach used to be your crown jewel.
Gurdeep Singh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean room. Balcony with view of resort area and the ocean. Relaxing vibe… quiet in the eve with only ocean sounds. The thai restaurant wasnt available to us unfortunately. Food at the restaurants we visited was good but service was inconsistent at the italian one. The spanish restaurant had really nice servers and we met a wonderful chef there. We also enjoyed breakfast there daily. Gym facilities were superb and clean with a good mix of equipment. The outdoor pools were great… we enjoyed them most at around sunset. Our first trip to Mexico and truly an enjoyable experience.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 JW Marriott Cancun Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JW Marriott Cancun Resort & Spa

Number of reviews per page
20
40
Top reviews
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Friendly staff. Clean room. Nice amenities. Transparent pricing. Easy check in and check out. Easy to uber to and from
Susan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

beautiful grounds, lovely staff
Binh
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The experience was wonderful. Gracias
Abhishek
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing property
Jeremiah
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A wonderful hotel all around
Johana citney
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was very hospitable and professional
Ozgen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Everything was top notch! Rooms were clean, staff was friendly and food was great
Gaurav
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Mary
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing beachfront hotel with excellent service and 5 star spa facilities and staff! Highly recommend!
Rie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great room! property is well maintainted and clean. The issues were: 1. The food was mediocre - too salty and not upscale enough for the upscale price tag. 2. The elevators were always broken?
Dianne
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.
An
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great people at the resort
Heather
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
Jon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property staff are great…but property is CONSTANTLY under renovation. Limited restaurants due to closures, no lobby, lobby bar or evening entertainment. Prices on site have risen and some services reduced…no turn down service anymore, no slippers in room…I know, first world problems (!) but it’s supposed to be a flagship JW resort. Lost its sparkle, and almost guaranteed to have jack hammers and saws working whenever we go.
Read More
Hanret
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The best hotel safe area and clean beds so comfortable
Lora
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It was amazing safe area clean staff friendly
Marcello
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Good location and great service.
Chanel
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Mark
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff , as always was excellent! Beach needs major cleanup, and it’s become very narrow. The Beach used to be your crown jewel.
Gurdeep Singh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean room. Balcony with view of resort area and the ocean. Relaxing vibe… quiet in the eve with only ocean sounds. The thai restaurant wasnt available to us unfortunately. Food at the restaurants we visited was good but service was inconsistent at the italian one. The spanish restaurant had really nice servers and we met a wonderful chef there. We also enjoyed breakfast there daily. Gym facilities were superb and clean with a good mix of equipment. The outdoor pools were great… we enjoyed them most at around sunset. Our first trip to Mexico and truly an enjoyable experience.
Read More
Number of reviews per page
20
40