Playacar Palace All Inclusive

Others
8.8
/10
Very Good
999 reviews

What Guests Say About Their Stay

Sophie

10.0
/ 10
This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits

Ann

10.0
/ 10
The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back

Adam

10.0
/ 10
Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
In the Area
See Map
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Playacar Palace All Inclusive is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Playacar Palace All Inclusive

Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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General


Near Playa del Carmen Maritime Terminal

Location


With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be steps from Playa del Carmen Maritime Terminal and 7 minutes by foot from Playa del Carmen Main Beach. This beach property is 0.1 mi (0.2 km) from Quinta Avenida and 5.9 mi (9.6 km) from Xcaret Eco Theme Park.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo del Carmen - 0.1 km / 0.1 mi
Plaza Paraiso - 0.2 km / 0.1 mi
Quinta Avenida - 0.2 km / 0.1 mi
Founders Park - 0.3 km / 0.2 mi
Portal Maya - 0.4 km / 0.2 mi
Playa del Carmen Maritime Terminal - 0.4 km / 0.2 mi
Playacar Beach - 0.4 km / 0.3 mi
Playa del Carmen Main Beach - 0.6 km / 0.3 mi
Xaman Ha Aviary - 0.6 km / 0.4 mi
Chabad Playa del Carmen - 0.7 km / 0.5 mi
Frida Kahlo Museum - 0.8 km / 0.5 mi
Mercado Playa del Carmen - 0.8 km / 0.5 mi
3D Museum of Wonders - 0.9 km / 0.6 mi
Mayan Ruins of Playacar - 0.9 km / 0.6 mi
Central Square - 1 km / 0.6 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.6 km / 20.9 mi
Cancun Intl. Airport (CUN) - 57.8 km / 35.9 mi

The preferred airport for Playacar Palace All Inclusive is Cancun Intl. Airport (CUN).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Rooms


Treat yourself to a stay in one of the 201 guestrooms, featuring indoor private hot tubs and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

All facilities in Playacar Palace All Inclusive

Bar, Cafe and Lounge Playacar Palace All Inclusive
Bar, Cafe and Lounge
Swimming Pool Playacar Palace All Inclusive
Swimming Pool
Entertainment Facility Playacar Palace All Inclusive
Entertainment Facility
Fitness Center Playacar Palace All Inclusive
Fitness Center
Common Space Playacar Palace All Inclusive
Common Space

Things to Do

  • Shops
  • Outdoor pool
  • Beach umbrella
  • Spa
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Transportation

  • Airport transfer
  • Valet parking

Sports and Recreations

  • Fitness center
  • Billiard

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Playacar Palace All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, By ocean
  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Playacar Palace All Inclusive
201
Number of floors in Playacar Palace All Inclusive
5
Another facilities in Playacar Palace All Inclusive
Shops, Outdoor pool, Beach umbrella, Spa, Garden

Frequently asked question in Playacar Palace All Inclusive

What are available facilities at Playacar Palace All Inclusive?
There are top facilites at Playacar Palace All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Playacar Palace All Inclusive?
The standard check-in time at Playacar Palace All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Playacar Palace All Inclusive provide breakfast?
Yes, Playacar Palace All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Playacar Palace All Inclusive?
Playacar Palace All Inclusive is a 4.5-star hotel.
How many floors does Playacar Palace All Inclusive have?
Playacar Palace All Inclusive has 5 floors.
See All

More Reviews from Other Guests in Playacar Palace All Inclusive

8.8
Very Good
From 999 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Playacar Palace All Inclusive

Number of reviews per page
20
40
Top reviews
SEYED JAVAD HASHEMI
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect
Sheri
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.
Anne
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Sophie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
Read More
Jennifer
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent! Really enjoyed our stay.
Chris
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
Read More
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.
Amey
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean room, staff and good amenities.
NAZ COCO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back
Read More
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Kasey K
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.
Valerie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great service
Carlos
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great stay. Great staff. Great experience
Joie
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Amazing
Shalem
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
Read More
Erika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
James
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Read More
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
Kimberly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Playacar Palace All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 999 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Playacar Palace All Inclusive

Number of reviews per page
20
40
Top reviews
SEYED JAVAD HASHEMI
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Perfect
Sheri
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.
Anne
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.
Sophie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information We also received the Expedia VIP resort credits
Read More
Jennifer
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent! Really enjoyed our stay.
Chris
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
Read More
Alexandra
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service! Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.
Amey
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Clean room, staff and good amenities.
NAZ COCO
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.
Read More
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back
Read More
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.
Kasey K
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.
Valerie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great service
Carlos
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great stay. Great staff. Great experience
Joie
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Amazing
Shalem
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
Read More
Erika
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
James
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Read More
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
Kimberly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
Number of reviews per page
20
40