Playacar Palace All Inclusive

Todo!

Clean room, staff and good amenities.

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.

Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.

Äldre hotell men rent och snyggt samt väldigt god mat!

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back

Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.

Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.

Great service

Great stay. Great staff. Great experience

habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.

Amazing

El personal súper amable, ofrecen traslado hotel-aeropto.-hotel (costo extra) muy seguro.

We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!

We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.

Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.

Mejorar la velocidad de internet

Hay más que suficiente variada que pueda elegir. Era sabrosa. Niguiri de Atún, Toro y salmón eran muy frescos y buenos. La cama era muy cómodo pero me prefiero un poco más dura.

All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.

The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.