The Westin Cozumel

Resorts
8.4
/10
Very Good
719 reviews

What Guests Say About Their Stay

Jan

10.0
/ 10
FIrst class resort. Amazing views, amenities, very nice decor, staff was great

Tina

10.0
/ 10
The view is amazing. The color of Caribbean Sea is dreamly blue. Room is clean & spacious。love the view of balcony. The view of water front restaurant is amazing. You can enjoy your meal while watching ppl snorkeling right in the water. Would love to stay again.

Laurie

10.0
/ 10
Beautiful beach front. Two stunning pools. Good restaurants although service very slow. Great snorkeling right off the beach. Absolutely loved it here.
In the Area
See Map
Carretera Costera Norte Km. 4.8, Cozumel, Estado de Quintana Roo, Mexico

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
The Westin Cozumel is a resort is located at Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Westin Cozumel

Carretera Costera Norte Km. 4.8, Cozumel, Estado de Quintana Roo, Mexico
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Discover More About The Westin Cozumel

Location


The Westin Cozumel is a resort is located at Cozumel.

About The Westin Cozumel

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Westin Cozumel exclusively for you.

The Westin Cozumel is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at The Westin Cozumel.

All facilities in The Westin Cozumel

Others The Westin Cozumel
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area

General

  • Reception hall
  • Parking
  • Terrace

Business Facilities

  • Conference center
  • Meeting rooms
  • Business center

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Kids club

Nearby Facilities

  • Grocery

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Westin Cozumel

Important Note
  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Westin Cozumel
152
Number of floors in The Westin Cozumel
15
Another facilities in The Westin Cozumel
Laundry service, Tours, Multilingual staff, Wedding service, Luggage storage

Frequently asked question in The Westin Cozumel

What are available facilities at The Westin Cozumel?
There are top facilites at The Westin Cozumel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin Cozumel?
The standard check-in time at The Westin Cozumel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Westin Cozumel provide breakfast?
Yes, The Westin Cozumel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Westin Cozumel?
The Westin Cozumel is a 4.5-star hotel.
How many floors does The Westin Cozumel have?
The Westin Cozumel has 15 floors.
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More Reviews from Other Guests in The Westin Cozumel

8.4
Very Good
From 719 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Cozumel

Number of reviews per page
20
40
Top reviews
Colleen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

location
Jan
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

FIrst class resort. Amazing views, amenities, very nice decor, staff was great
Brooke
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff is always very helpful and polite. Clean, safe, and fun!
Tina
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The view is amazing. The color of Caribbean Sea is dreamly blue. Room is clean & spacious。love the view of balcony. The view of water front restaurant is amazing. You can enjoy your meal while watching ppl snorkeling right in the water. Would love to stay again.
Juan Pablo
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

amazing beach, food was great,
John
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The people there are great, very good service
Danielle
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Check in staff for sure, not friendly or helpful. We’ve always gone to Cabo now I see why.
Laurie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful beach front. Two stunning pools. Good restaurants although service very slow. Great snorkeling right off the beach. Absolutely loved it here.
Erin
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good value for the money. Good breakfast but overall I recommend going to the restaurants in town over the hotel food. Bring your own snorkel gear to snorkel all day off the hotel beach and pier (hotel only provides gear for an hour for free).
Margarita
icon-Leisure with Pet
Leisure with Pet
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Our stay at the Westin Cozumel had some high points. The food was delicious and the service was top-notch; every staff member we encountered was friendly and eager to help. Unfortunately, the hotel infrastructure is letting the staff down. The property is very dated and visibly suffering from a lack of maintenance. We actually had to change rooms after checking in because our first room was in unacceptable condition. Beyond the rooms, the hotel shows signs of neglect, including broken items in common areas and visible mold. It feels like the property isn’t being cared for the way it should be. We left happy because of the warm hospitality, but management seriously needs to invest in updating and fixing this facility.
Read More
Haiyan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean and spacious room! Beautiful ocean view! However, restaurant is slow in service
Maury
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was kind but the
David Andrew
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice room.Wonderful Staff
Christopher James
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Returned a week ago from the Westin and although the hotel is one of my favorite with the snorkeling off the beach and a wonderful place to relax we noticed the quality of the food has gone downhill over the years. There were a few nights that only a handful of people ate at the restaurants on the property which even for off season was noticeable. The shower in our room flooded terribly and it took until the 3rd day to be moved. The cleaning staff the waiters and bartenders are great and work hard to take care of you. Drinks are of decent quality but like some food you have to pay for top shelf liquor. For the price it’s definitely worth it but if not kept on top of things I fear the ratings are going to continue to decline and really hate to see that. This place had the highest ratings the first few years it was open.
Read More
Barbara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff is always friendly and helpful. Alex at the pool side bar and grill always was looking out for our needs. The front desk manager and staff also were very helpful when we needed to change rooms after the first night. We really appreciated them helping us out
ANGELA
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

fun!
Kimberly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Na
Serdar
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Lobby. The hotel needs to do something about the smell.
ROCIO
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

el lobby huele muy mal. No todos los empleados con buena actitud
Kimberly D Foreman
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Na
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Westin Cozumel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 719 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Cozumel

Number of reviews per page
20
40
Top reviews
Colleen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

location
Jan
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

FIrst class resort. Amazing views, amenities, very nice decor, staff was great
Brooke
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff is always very helpful and polite. Clean, safe, and fun!
Tina
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The view is amazing. The color of Caribbean Sea is dreamly blue. Room is clean & spacious。love the view of balcony. The view of water front restaurant is amazing. You can enjoy your meal while watching ppl snorkeling right in the water. Would love to stay again.
Juan Pablo
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

amazing beach, food was great,
John
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The people there are great, very good service
Danielle
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Check in staff for sure, not friendly or helpful. We’ve always gone to Cabo now I see why.
Laurie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful beach front. Two stunning pools. Good restaurants although service very slow. Great snorkeling right off the beach. Absolutely loved it here.
Erin
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Good value for the money. Good breakfast but overall I recommend going to the restaurants in town over the hotel food. Bring your own snorkel gear to snorkel all day off the hotel beach and pier (hotel only provides gear for an hour for free).
Margarita
icon-Leisure with Pet
Leisure with Pet
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Our stay at the Westin Cozumel had some high points. The food was delicious and the service was top-notch; every staff member we encountered was friendly and eager to help. Unfortunately, the hotel infrastructure is letting the staff down. The property is very dated and visibly suffering from a lack of maintenance. We actually had to change rooms after checking in because our first room was in unacceptable condition. Beyond the rooms, the hotel shows signs of neglect, including broken items in common areas and visible mold. It feels like the property isn’t being cared for the way it should be. We left happy because of the warm hospitality, but management seriously needs to invest in updating and fixing this facility.
Read More
Haiyan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean and spacious room! Beautiful ocean view! However, restaurant is slow in service
Maury
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff was kind but the
David Andrew
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very nice room.Wonderful Staff
Christopher James
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Returned a week ago from the Westin and although the hotel is one of my favorite with the snorkeling off the beach and a wonderful place to relax we noticed the quality of the food has gone downhill over the years. There were a few nights that only a handful of people ate at the restaurants on the property which even for off season was noticeable. The shower in our room flooded terribly and it took until the 3rd day to be moved. The cleaning staff the waiters and bartenders are great and work hard to take care of you. Drinks are of decent quality but like some food you have to pay for top shelf liquor. For the price it’s definitely worth it but if not kept on top of things I fear the ratings are going to continue to decline and really hate to see that. This place had the highest ratings the first few years it was open.
Read More
Barbara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff is always friendly and helpful. Alex at the pool side bar and grill always was looking out for our needs. The front desk manager and staff also were very helpful when we needed to change rooms after the first night. We really appreciated them helping us out
ANGELA
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

fun!
Kimberly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Na
Serdar
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Lobby. The hotel needs to do something about the smell.
ROCIO
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

el lobby huele muy mal. No todos los empleados con buena actitud
Kimberly D Foreman
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Na
Number of reviews per page
20
40