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The Westin Cozumel

Name: The Westin Cozumel
Address: Carretera Costera Norte Km 4.8, Cozumel, Estado de Quintana Roo, Mexico, 77613, Carretera Costera Norte Km 4.8, Estado de Quintana Roo, 77613, Mexico
Rating: 8.6

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8.6

/10

Very Good

1,001 reviews

What Guests Say About Their Stay

Stephanie

10.0

/ 10

We had the best time!!!! Beautiful, clean! Everyone was so kind! Love the Westin!! Soo relaxing!!!

Jack

10.0

/ 10

The staff was very friendly and helpful. We had a problem with the sliding glass door and the staff upgraded our room. The staff makes the stay worthwhile.

Maria

10.0

/ 10

My cousin and I took a much needed extended vacation. We started in Cozumel at the Westin and were extremely comfortable and pleased with our stay. We wanted beach, pool and decent off shore snorkeling and it was everything that we hoped! I was snorkeling sometimes 2-3x a day because there was so much to see. The food at the restaurants was good, especially the dinners. Delicious! The drinks were what they should be. The staff was lovely. So many people always smiling and helpful. Javier, a front desk manager, was also exceptional. We cannot wait to return next year!! Thank you so much to everyone there for making our vacation so lovely.

In the Area

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Carretera Costera Norte Km 4.8, Cozumel, Estado de Quintana Roo, Mexico, 77613

Main Facilities

Babysitting

Disabled access friendly

Multilingual staff

24-hour Receptionist

The Westin Cozumel is a hotel is located at Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Westin Cozumel

Carretera Costera Norte Km 4.8, Cozumel, Estado de Quintana Roo, Mexico, 77613

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Discover More About The Westin Cozumel

Location
The Westin Cozumel is a hotel is located at Cozumel.

About The Westin Cozumel

From business event to corporate gathering, The Westin Cozumel provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but The Westin Cozumel welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

The Westin Cozumel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at The Westin Cozumel, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Westin Cozumel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Westin Cozumel.

All facilities in The Westin Cozumel

Swimming Pool

Entertainment Facility

Lobby

Exterior

Others

Kids and Pets

Babysitting

Transportation

Car rental
Security

Accessibilty

Disabled access friendly

Public Facilities

Room service
Safety deposit box

Hotel Services

Multilingual staff
Express check-in
24-hour Receptionist

Accommodation Policy & General Information in The Westin Cozumel

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

11:00 - 12:00

Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 11:00 - 12:00
Available rooms at The Westin Cozumel	146
Number of floors in The Westin Cozumel	15
Another facilities in The Westin Cozumel	Babysitting, Car rental, Security, Disabled access friendly, Room service

Frequently asked question in The Westin Cozumel

What is normal check-in & check-out time at The Westin Cozumel?

The standard check-in time at The Westin Cozumel is starting from From 15:00 while the latest check-out time is at 11:00 - 12:00

What is the star rating of The Westin Cozumel?

The Westin Cozumel is a 4.5-star hotel.

How many floors does The Westin Cozumel have?

The Westin Cozumel has 15 floors.

How many rooms are available at The Westin Cozumel?

The Westin Cozumel has 146 rooms in total.

What do past guests say about The Westin Cozumel?

The Westin Cozumel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Westin Cozumel

Overall Ratings & Reviews The Westin Cozumel

Other sources (1,001)

8.6

Very Good

From 1,001 reviews

Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.6

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Traveler Reviews The Westin Cozumel

Number of reviews per page

Top reviews

Marlise

with Partner

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The location was great . Snorkeling right off the beach beautiful fish and sea life . Very safe to do that there .breakfast was delicious.

Stephanie

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

We had the best time!!!! Beautiful, clean! Everyone was so kind! Love the Westin!! Soo relaxing!!!

Laura-Lyn

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

We both got terrible food poisoning from the restaurant. I spent 4 days in bed, couldn’t eat. Hotel staff said ‘that doesn’t happen here’ and offered no support. I’ve travelled to >30 countries without getting food poisoning. My husband, who got it a few days later than I did, is a doctor. We did not eat off of the resort. Otherwise it would have been great, but it turned out to be a huge waste of money, with no refund offered.

Maged

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Very helpful staff Location and view is amazing

Jack

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful. We had a problem with the sliding glass door and the staff upgraded our room. The staff makes the stay worthwhile.

Jessica

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Excellent

Melinda

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

We recently stayed at The Westin Cozumel and had a mixed experience. The best part of our stay was definitely the staff. Vicky, Osvaldo, and the rest of the team were incredibly friendly, welcoming, and always willing to help. Their outstanding service made a big difference and is what we will remember most. Unfortunately, we were disappointed that the hotel did not disclose it was undergoing renovations when we made our reservation. The outdoor restaurant was closed, so we weren't able to enjoy it during our stay. In addition, the lobby had no air conditioning because of the renovation work, which made it very uncomfortable, especially in the Cozumel heat. Had we known about these renovations and the limited amenities beforehand, we would have chosen to stay somewhere else. We understand that renovations are sometimes necessary, but guests should be informed before booking so they can make an informed decision. We truly appreciate the wonderful staff, but we hope the hotel will be more transparent with future guests about ongoing renovations.

Libbie Anne

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Love the hotel. It has some small things here and there to fix/update but none of it impacted our stay. We had issues with our keys the first 3 days but it was fixed finally. Only bad thing is we paid for all inclusive breakfast and it was basically eggs, meat, fruit and bread. Our last stay, which was the same package, we had the breakfast buffet. We were offered the buffet for an additional $5 each but after already paying for breakfast with our package, we chose not to. If I had known we could only get the “American breakfast” I would not have chosen the breakfast all inclusive option and saved $300. The hotel was busy but it was always clean and the staff were always around to help if needed.

Bruce

Friends and family with Friends

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

On the positive side, we stayed in a one-bedroom suite and the room was very spacious and clean. The bed was very comfortable. The A/C worked exceptionally well. The bathroom was huge. The extra half bath was nice to have. All of the staff was very accommodating to our requests. The food and service in the restaurant were both very good. We were on a diving trip, so we didn't use either of the pools, but they looked very nice. We could have done without the naked babies in the pool, but we weren't using the pool so no skin off our noses. The covered chaise lounges at the Sky Bar were a great place to read a book. On the not so positive side, a couple of days before we arrived, we received an email from the hotel stating that they were beginning renovations the day before we were to arrive. The email stated that the amenities would remain open. Not true. When we got there, we learned that one of the two restaurants was closed. We were also told that a Continental Breakfast would be available at 6:30 am. That was only true on the weekend. So, the value of the all-inclusive package we bought was significantly diminished.

Maria

Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Jonhatan Heriberto Lopez

with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Todo

Roberto

Family

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The staff are very helpful and nice. The issue is the rooms that need repair and updating. Our room had lots of marks, cracks on the door and bottom of baseboards. The shower leaked by the door and sides. This hotel is definitely not anywhere near Westins we have stayed at.

David

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Everything excellent as expected from Westin, but the real reason we stayed there is the snorkeling there is fantastic!

Paulo

Family

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The hotel is wonderful and thr staff is amazing, I lost my flight due to maintenance issues and reached out the hotel, they promptly move my stay one day so I dont lose anything. The only thing I could add in top of everything that was already amazing is a suggestion to have a ice-cream kiosk where you can eat during the day as you can drink alcohol during the entire day. But that is just a suggestion I will definitely come back here more times Thanks The Westin Cozumel team!

Michael

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Nnnnnkkk

Androulla

with Friends

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

I loved staying here! I came to do diving at the dive shop on site and it was perfect. The room was AMAZING and massive! The shower was so perfect and I had an amazing view of the beach. They have an all inclusive option but decided not to do it bc was out all day with diving. The restaurant on site was really good for dinner, and also tried breakfast one of the mornings. The hotel beach is sooo pretty, and you can watch the sunset from there, and you can also snorkel with lots of colorful fish! The dive shop was great, the guys there were really good and helpful, very nice and experienced dive masters and just overall a good time! I felt safe the whole time. Def recommend staying here if you want to go diving in Cozumel. I can’t wait to come back!

Eric

with Partner

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Amazing stay. Amazing wait staff. Beautiful beach and rooftop pool. Food was overall good. Only negative was lack of clear instructions from front desk at check in providing information of the resort (where to obtain towels with card and where room was).

Brytany Ann

with Friends

8.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The view, room, and staff were wonderful. Food, especially lunch & dinner, was terrible.

Esther

Family

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Excelente hotel, excelentes instalaciones comida, bebidas y servicios pero lo mejor es su atento personal. Voy a mencionar solo algunos pero todos te brindan lo mejor de ellos para que tu estancia sea de lo mejor. Team cena Team playa Team Gaviotas Joseph Carmen Osvaldo Vicky Santiago Eduardo (playa) Fernando (playa) Jorge Noguez (Capi) Margarita (Gaviotas) Osvaldo Facundo Alberto Dana Dulce Mercedes David Daniel Dylan Entre muchos otros más.

Scott Earl

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Great location! It just needs some updating on the maintenance and upkeep. You can walk right out to the beach and the staff that waits in your was top notch! The boy thing they should change is the menus at the restaurants should be rotated a bit more throughout the week. We would stay there again!

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.