I hope I can give them negative stars. Here's what went wrong. 1. When we arrived, the parking lot was already packed. There was no security guard on duty so it was a struggle to find a parking space. Imagine I had to drive backwards from the parking lot to the road because there were cars that were about to get out, and the entrance/exit is only one lane (the entrance was steep). Good thing the drivers there were very helpful. 2. We ended up going to the nearby resort to ask if we can just pay a shower fee to use their shower area because there was a long line, and they ran out of water. 3. Come dinner time, we ordered our food from their restaurant. We waited for more than an hour only to find out that our order has not even been started yet. We were already hungry so we opted to cancel our order, and went out to look for another restaurant. 4. We decided not to get our breakfast because there was already a very long line at the restaurant at 7am and we were in a hurry. Also, a lot of the customers who waited in line very early were already complaining that they have been waiting so long for their order. Kawawa yung mga staff nila dahil sila sumasalo sa mga complaints ng mga tao. 5. We had another parking lot problem. We checked out at 8am. Upon getting to the parking lot, there was a car parked in the drive way. I went to the front desk to ask for assistance, but no one was there. I had to ask one of their restaurant crews for help, but nothing happened. I ended up asking people. However, I was not able to locate the owner of the car and we really had to go. Good thing the drivers in the parking lot were really nice, and they helped us solve the problem. Again, no guard on duty. If the management reads this, please please please do not just accept and accept customers if you cannot serve them well. I'm really disappointed with how we were treated even if we booked the pricey bali huts. It's not okay that we didn't get our money's worth, but what's more frustrating is that our long-awaited vacay turned into a nightmare. I hope your future customers do not get the same treatment.