I requested for a room change since my current room has cockroaches and mosquitos and the flush on the toilet was not working properly. At 9 am, I already advised them regarding my request and they confirmed that there are already rooms available. The front desk said that they will be calling me. Around 11 am, I went downstairs to the front desk to follow up regarding my request, they advised that the room will be ready by 12:30. By 12:30pm I went downstairs to get my keycard for my new room however the room was not yet ready. I waited for almost an hour and followed up the front desk multiple times until it was almost 1:30 pm. This was very inconvenient for me as I had a scheduled meeting at 1pm. And also when I arrived at Dec. 8, 2021 I already requested for the shuttle service to the airport for Dec. 11,2021 and they confirmed. But during Dec. 11, 2021 Saturday in the morning, I was advised by the driver if I need the shuttle service to the airport and I confirmed. A few minutes later, the front desk talked to the driver and later on the driver advised that the van was not available as instructed by the front desk. This is very disappointing since the driver advised me beforehand that everyday he goes to the Tuguegarao airport for the shuttle service. In my opinion the front desk really needs improvemnt and be reminded that guest satisfaction should be the top priority specially in the Hospitality industry.