The hotel is really outdated the lights in the room was very dim when we checked in there was no towels and robes even the blankets when we requested they told us the bed sheets was the blanket. Also the bed sheets was really old there are a lot of holes, ripped. The flush in the toilet bowl was not working properly even the shower head was broken. The place also was far from the tourists attractions and there we're no restaurants or stores nearby. The complimentary breakfast also doesn't tastes good with limited choices. The only thing that we enjoyed was the beachfront other than that we will not go back again on this hotel.

We were not able to stay at west gate. When we called them to tell that we are on the way. They said that they were already fully booked and they cannot accommodate us. Bad customer service.

The hotel is far from downtown so if you need to buy something or go to the city center, you have to pay P15 for the tricycle ride going to downtown and when coming back, drivers will charge you anywhere from P50 to P80. The aircon remote did not work at first so they need to replace it. My room was located near the area where there is noise from a machine (for the electricity or the pool). Wifi is spotty and my calls are chappy inside the room. Breakfast is so-so although the staff was accommodating enough of my breakfast request. The front desk staff needs to be also knowledgeable and helpful when guests will ask them what transportation should we ride if we want to go further north to Pagudpud and which is fastest (van or bus).

Had a nice stay at this hotel, with its spacious rooms and well-appointed interiors. The bathroom was clean with functioning hot/cold shower. Admittedly having a gas station in front was a bit distracting but you immediately get over it once you're inside. The gasoline smell does not last as well. Food was good and reasonably priced. Small but well-maintained pool. Another plus was allowing us to have early check-in and late checkout. Gym was ok but some equipment need servicing and maybe a little bit more ventilation in the area. Would suggest to put in a ramp though if an elevator is not possible.

The room was okay but the we had a little problem in the comfort room. The staffs were very accommodating, they were very nice and easy to talk to.

They had a bad service for us.

The place is clean, comfy and homey. the food is superb but a bit pricey. we will definitely go back. thank you for making our trip a memorable one.

I couldn't sleep I can hear the cars passing. Also, maybe the staff need to revisit provision of guest services. I know they can still improve.

place is not worth it of the price and they charge too much for some services