Eurostars Plaza Mayor

The rooms were very good and comfortable. The lobby needs heating, as it felt cold. Excellent central location in Madrid, very close to Puerta del Sol.

Clean rooms, nice linens, HUGE bed, good breakfast, central location, nice staff. Cool lounge music playing in the lobby. Ugly view from our bedroom window. Broken closet doors that wouldn’t stay open. Dark room.

Nice clean and quiet room. Excellent location.

ZERO Stars: A week before this trip, I needed unexpected, serious, emergency surgery. Hotels are about making people feel welcome, cared for, safe & comfortable, but this hotel (Eurostars) curtly dismissed my circumstances & refused a refund or credit. Expedia refused, too, even though proof was provided. As for the Eurostars brand (Eurostars, Aurea, Dorma, Exe, Ikonik, Crisol, & Tandem) they don't deserve your business. They revert to protocol & "policy" as an excuse to keep significant amounts of money to provide NO services, & despite very critical circumstances. Even if you provide them with legitimate medical paperwork, they don't care- they just tell you it isn't their "policy". Apparently, they don't have to care about your health or happiness if they already have your money. That's all they care about- costs, not clients. Patronize another establishment that has a human response, not a business one. Any travel reservations NOT made on Expedia were easy to refund or receive credit for, & many of them even overlooked their protocols given the serious & sad circumstances. The provider's prices were also just as inexpensive to book directly, & skip Expedia altogether. So, since Expedia wasn't less expensive, & made a refund impossible as a 3rd party, I've no reason to ever use Expedia again. I will just book with the providers directly. ONLY the arrangements I made using Expedia weren't refunded, so why use Expedia anymore. Skip the middle man, & save in the end.

Great service

Great hospitality service confortable rooms

Great location. Very nice buffet breakfast and comfy rooms.

This hotel is walkable to shopping ,restaurants etc the staff is friendly and I am grateful that the allow me to check in early without any extra payment

Best location, clean rooms, no noise

El staff super amable y dispuesto a ayudar. La experiencia en el hotel fue muy agradable. El cuarto excelente, limpieza excelente, comida buffet balanceada.

Extremely noisy with music playing outside the room until 2am. Lots of missing items from the room such as pillows and towels. Would not go

Excellent hotel

Great location. Excellent breakfast. Good customer service at the front desk.

Clean room, courteous staff, good breakfast, great location.

Todo ok

Pleasant stay. Clean room, good size, and great location to the main plaza, palace, and restaurants.

The room was clean, comfortable bed, very quiet internal room.

Clean room, great staff, highly recommended.

Fine

Only spoke with front desk staff, they were all courteous. Hotel is clean, typical building in the center of the city.