Eurostars Plaza Mayor

Lovely person on reception to check us in and out..Lovina. Perfect start. Room very clean with Tea making facility as a bonus.

Café da manhã bom.

Large bed and clean bath equipment

Todo estuvo excelente

Fantastic service, good breakfast and good clean rooms. A great hotel all in all!

The rooms were very good and comfortable. The lobby needs heating, as it felt cold. Excellent central location in Madrid, very close to Puerta del Sol.

Todo muy bien , orden , limpieza y cercanías calificaciones 9

Clean rooms, nice linens, HUGE bed, good breakfast, central location, nice staff. Cool lounge music playing in the lobby. Ugly view from our bedroom window. Broken closet doors that wouldn’t stay open. Dark room.

bien ubicado sin muchos amenities mas bien para dormir y pasear

Nice clean and quiet room. Excellent location.

ZERO Stars: A week before this trip, I needed unexpected, serious, emergency surgery. Hotels are about making people feel welcome, cared for, safe & comfortable, but this hotel (Eurostars) curtly dismissed my circumstances & refused a refund or credit. Expedia refused, too, even though proof was provided. As for the Eurostars brand (Eurostars, Aurea, Dorma, Exe, Ikonik, Crisol, & Tandem) they don't deserve your business. They revert to protocol & "policy" as an excuse to keep significant amounts of money to provide NO services, & despite very critical circumstances. Even if you provide them with legitimate medical paperwork, they don't care- they just tell you it isn't their "policy". Apparently, they don't have to care about your health or happiness if they already have your money. That's all they care about- costs, not clients. Patronize another establishment that has a human response, not a business one. Any travel reservations NOT made on Expedia were easy to refund or receive credit for, & many of them even overlooked their protocols given the serious & sad circumstances. The provider's prices were also just as inexpensive to book directly, & skip Expedia altogether. So, since Expedia wasn't less expensive, & made a refund impossible as a 3rd party, I've no reason to ever use Expedia again. I will just book with the providers directly. ONLY the arrangements I made using Expedia weren't refunded, so why use Expedia anymore. Skip the middle man, & save in the end.

Parfait !

Otimo quarto, camas e travesseiros excelentes. Cafe da manha com ótimas opções. Mas o melhor é a localização, consegue conhecer muito pontos de Madri a pé. E se precisar tem um Metro a 100 metros.

Tudo perfeito

Os funcionários foram sempre muito educados e atenciosos. A localização é ótima. O café da manhã é muito bom. E o quarto possui todas as funcionalidades para uma estadia confortável.

El personal súper amable

Great service

Great hospitality service confortable rooms

Great location. Very nice buffet breakfast and comfy rooms.

This hotel is walkable to shopping ,restaurants etc the staff is friendly and I am grateful that the allow me to check in early without any extra payment