Gem Premier Hotel & Spa

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8.7
/10
Very Good
955 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,

Verified traveler

10.0
/ 10
It’s been a wonderful holiday and fabulous hotel to stay in. We spent two nights in this hotel and we like it so much. Love the room, we had a big room with a small private balcony and the bath tub is so nice.. Peoples in the hotel are extremely friendly and nice and they arranged our Honey Package. Tom was amazing responding to emails and any changes we thought about. I must add that we actually only booked about 4 weeks before the trip! He quickly replied with a suggested Itinerary (with what we had asked to do & what she suggested) which worked out perfectly! We went to Ha Giang..Hoi An...Hue... Saigon...a 7 night Mekong river cruise on "The Jahan"....Siem Reap (20days). All transfers, hotels, tours, drivers & guides were excellent. The cruise was truly amazing & would highly recommend it.

Verified traveler

10.0
/ 10
Vilken underbar personal alla var glada och hjälpsamma ett extra plus till Jenny hon hjälpte till med allt från information till problem med laptopen på rummet. Rummet var rymligt likaså badrummet, sköna sängar och bra städning. Restaurangen ok frukosten hade allt att önska och de odlade egna grönsaker i köksträdgården. Massagen den bästa vi fick i Vietnam. Läget var lugnt och bra mellan stranden och stan. Cyklar lånades ut gratis och 5 min till stan.
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In the Area
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54 Ngo Huyen Street, Old Quarter, Hang Trong, Hoan Kiem, Hanoi, Vietnam, 110210

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Gem Premier Hotel & Spa is a good choice when you are visiting Hang Trong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Gem Premier Hotel & Spa

54 Ngo Huyen Street, Old Quarter, Hang Trong, Hoan Kiem, Hanoi, Vietnam, 110210
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Lobby Gem Premier Hotel & Spa
Lobby 2 Gem Premier Hotel & Spa

Discover More About Gem Premier Hotel & Spa

Welcome to Gem Premier Hotel & Spa, your premier destination for an unforgettable stay in the heart of Hanoi, Vietnam. We pride ourselves on offering a sanctuary of comfort, luxury, and exceptional service, ensuring every guest experiences the true essence of Vietnamese hospitality. Whether you're visiting for business or leisure, Gem Premier Hotel & Spa is designed to be your home away from home, providing a perfect blend of modern amenities and timeless elegance. Discover a world of relaxation and rejuvenation with our exquisite spa treatments and world-class facilities. Room rates at Gem Premier Hotel & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Gem Premier Hotel & Spa Location

Gem Premier Hotel & Spa is ideally situated in the vibrant Hoan Kiem District, the historical and cultural heart of Hanoi. Located at 54 Ngõ Huyện, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 110210, our hotel offers unparalleled access to the city's most iconic landmarks and bustling commercial centers. You'll find yourself just a short distance from the city center, with major transit hubs easily accessible, making exploration a breeze. The atmosphere surrounding Gem Premier Hotel & Spa is one of captivating energy, yet our location provides a peaceful retreat from the city's lively pace. We are within walking distance to the picturesque Hoan Kiem Lake and the charming Old Quarter, renowned for its ancient streets, traditional shops, and vibrant street food scene. For those seeking cultural immersion, the nearby Thang Long Water Puppet Theatre and the Temple of Literature are must-visit destinations.

Gem Premier Hotel & Spa Facilities & Services

Facilities for guests at Gem Premier Hotel & Spa are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment to excellence is reflected in the wide array of services we offer:

  • Swimming Pool:

    Take a refreshing dip in our stunning outdoor swimming pool, perfect for unwinding after a day of sightseeing. Open daily from 6:00 AM to 10:00 PM. (Complimentary)
  • Spa & Wellness Center:

    Indulge in a range of therapeutic treatments and massages at our luxurious spa. Our expert therapists are dedicated to providing a rejuvenating experience. Open daily from 9:00 AM to 9:00 PM. (Treatments start from PHP 1,500)
  • Fitness Center:

    Maintain your workout routine at our fully equipped fitness center, featuring state-of-the-art cardio and strength training equipment. Open daily from 6:00 AM to 10:00 PM. (Complimentary)
  • Business Center:

    For our business travelers, we offer a well-equipped business center with printing, copying, and secretarial services. Open daily from 8:00 AM to 6:00 PM. (Fees apply for services)
  • Concierge Services:

    Our knowledgeable concierge team is available 24/7 to assist with tour bookings, restaurant reservations, and transportation arrangements. (Complimentary)
  • Room Service:

    Enjoy a selection of delicious dishes from our extensive room service menu, available 24 hours a day. (Prices vary)
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel. (Complimentary)
  • Parking:

    Ample parking space is available for guests. (Complimentary)

Gem Premier Hotel & Spa Room Types

Discover a variety of room types of Gem Premier Hotel & Spa, each meticulously designed to offer comfort, style, and breathtaking views. Whether you're traveling solo, as a couple, or with family, we have the perfect accommodation for you.

  • Deluxe Room:

    Offering a comfortable space with either a City View or Garden View, these rooms are perfect for solo travelers or couples. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room:

    Enjoy enhanced comfort and amenities in our Executive Rooms, featuring stunning City Views. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Premier Suite:

    Experience the pinnacle of luxury in our spacious Premier Suites, boasting panoramic City Views. These suites are ideal for those seeking extra space and premium amenities. All suites include a bathtub.
  • Family Suite:

    Designed for families, our Family Suites offer ample space and comfort, with options for City Views. These suites are non-smoking and include a bathtub for added convenience.

We understand that pets are part of the family. Gem Premier Hotel & Spa offers a limited number of pet-friendly rooms. Please contact us in advance to confirm availability. An additional cleaning fee of PHP 800 per pet, per stay, will apply.

Gem Premier Hotel & Spa Dining & Restaurants

Embark on a culinary journey at Gem Premier Hotel & Spa, where our dining venues offer a delightful array of flavors to satisfy every palate. From authentic Vietnamese cuisine to international favorites, our restaurants and bars provide memorable dining experiences.

  • The Emerald Restaurant:

    Our signature restaurant, offering a lavish breakfast buffet and exquisite à la carte options for lunch and dinner. Specializing in authentic Vietnamese dishes and international cuisine. Estimated price per person: PHP 600 - PHP 1,200. Operating hours: 6:00 AM - 10:00 PM.
  • The Sapphire Lounge:

    A sophisticated setting for afternoon tea, light snacks, and evening cocktails. Enjoy a relaxed ambiance with live music on select evenings. Estimated price per person: PHP 300 - PHP 800. Operating hours: 10:00 AM - 11:00 PM.
  • The Rooftop Bar:

    Experience breathtaking panoramic views of Hanoi while enjoying expertly crafted cocktails and light bites. The perfect spot to unwind and soak in the city's vibrant atmosphere. Estimated price per person: PHP 400 - PHP 1,000. Operating hours: 5:00 PM - 12:00 AM.

Gem Premier Hotel & Spa Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant atmosphere of Hanoi with these exciting attractions and activities located near Gem Premier Hotel & Spa:

  • Hoan Kiem Lake:

    A picturesque lake in the city center, offering a tranquil escape and home to the iconic Ngoc Son Temple.
  • Hanoi Old Quarter:

    Explore the maze of narrow streets, each historically dedicated to a particular trade, filled with shops, street food vendors, and traditional architecture.
  • Thang Long Water Puppet Theatre:

    Witness a unique and traditional Vietnamese art form, a captivating performance of water puppetry.
  • Temple of Literature:

    Vietnam's first national university, a beautiful example of traditional Vietnamese architecture and a significant historical site.
  • Dong Xuan Market:

    Hanoi's largest indoor market, a bustling hub for local goods, clothing, and street food.

If you are looking for other activities around Gem Premier Hotel & Spa, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Gem Premier Hotel & Spa from the Airport

Getting to Gem Premier Hotel & Spa from Noi Bai International Airport (HAN) is convenient and offers several options to suit your preferences. Whether you're looking for speed, comfort, or affordability, we've got you covered. Here's how to get to Gem Premier Hotel & Spa:

  • Hotel Private Airport Transfer:

    For the ultimate convenience and comfort, we offer a private airport transfer service of Gem Premier Hotel & Spa. Our professional driver will meet you at the arrival hall and assist with your luggage. Estimated price: PHP 1,500 - PHP 2,000. Book this service in advance through our concierge.
  • Metered/Coupon Taxis:

    Taxis are readily available at the airport. Ensure the meter is used or agree on a coupon fare before starting your journey. The ride to Gem Premier Hotel & Spa typically takes 45-60 minutes depending on traffic. Estimated price: PHP 500 - PHP 800.
  • Ride-hailing Services:

    You can also book a ride-hailing service through your preferred app upon arrival at the airport. This offers a convenient and often cost-effective option. Estimated price: PHP 400 - PHP 700.
  • Airport Premium Buses:

    Several airport bus routes operate from Noi Bai International Airport to various points in the city. You may need to take a short taxi or ride-hailing service from the drop-off point to the hotel. Estimated price: PHP 50 - PHP 100 for the bus.

For seamless travel, consider booking airport transfer services in advance or inquire about the Gem Premier Hotel & Spa airport transfer options with our team.

Summary of Why You Should Choose to Stay at Gem Premier Hotel & Spa

Choosing Gem Premier Hotel & Spa for your Hanoi adventure means opting for an experience that blends luxury, convenience, and authentic Vietnamese charm. Here’s why we are the perfect choice:

  • Prime Location:

    Situated in the heart of the Hoan Kiem District, offering easy access to major attractions, dining, and shopping.
  • Exceptional Facilities:

    Enjoy our refreshing swimming pool, rejuvenating spa, well-equipped fitness center, and business amenities.
  • Comfortable Accommodations:

    A wide range of room types, from Deluxe Rooms to luxurious Suites, all designed for your utmost comfort.
  • Diverse Dining Options:

    Savor delicious Vietnamese and international cuisine at our on-site restaurants and enjoy stunning city views from our rooftop bar.
  • Impeccable Service:

    Our dedicated staff is committed to providing personalized service to make your stay memorable.

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All facilities in Gem Premier Hotel & Spa

Entertainment Facility Gem Premier Hotel & Spa
Entertainment Facility
Functional Hall Gem Premier Hotel & Spa
Functional Hall
Common Space Gem Premier Hotel & Spa
Common Space
Lobby Gem Premier Hotel & Spa
Lobby
Exterior Gem Premier Hotel & Spa
Exterior

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Bus/truck parking
  • Limited parking
  • Limo or town car service
  • Ski Shuttle (Surcharge)
  • Shopping center shuttle (surcharge)
  • Area shuttle with surcharge
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Valet parking (surcharge)

Public Facilities

  • Parking
  • Safety deposit box
  • Elevator

Things to Do

  • TV lounge
  • Spa

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Reception hall
  • Terrace

Shuttle Service

  • Train station pickup
  • Ferry terminal shuttle (surcharge)

Business Facilities

  • Business facilities
  • Computer station

Nearby Facilities

  • Gift shop
  • ATM/Banking

Kids and Pets

  • Babysitting with surcharge

Accommodation Policy & General Information in Gem Premier Hotel & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 05:30
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal, ferry terminal, and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 05:30 - to 12:00
Available rooms at Gem Premier Hotel & Spa
39
Number of floors in Gem Premier Hotel & Spa
7
Another facilities in Gem Premier Hotel & Spa
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Gem Premier Hotel & Spa

What are available facilities at Gem Premier Hotel & Spa?
There are top facilites at Gem Premier Hotel & Spa such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Gem Premier Hotel & Spa?
The standard check-in time at Gem Premier Hotel & Spa is starting from 14:00 - 05:30 while the latest check-out time is at Before 12:00
What is the star rating of Gem Premier Hotel & Spa?
Gem Premier Hotel & Spa is a 3.5-star hotel.
How many floors does Gem Premier Hotel & Spa have?
Gem Premier Hotel & Spa has 7 floors.
How many rooms are available at Gem Premier Hotel & Spa?
Gem Premier Hotel & Spa has 39 rooms in total.
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More Reviews from Other Guests in Gem Premier Hotel & Spa

8.8
Very Good
From 950 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Gem Premier Hotel & Spa

Number of reviews per page
20
40
Top reviews
Dustin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Read More
Ahmad
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Good 👍
William
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Read More
Derrick
6.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Leisure
Leisure
2.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
icon-with Partner
with Partner
4.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Read More
Verified traveler
4.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Kelsey
4.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Johanna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Read More
Liam
icon-
8.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Read More
Kiem duc
icon-Leisure
Leisure
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Sara
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Read More
Rajanayagam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
ALEXANDER
icon-with Partner
with Partner
8.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
CHAU
8.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Clean
Lan Anh
icon-with Partner
with Partner
4.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Gem Premier Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 950 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.6

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Gem Premier Hotel & Spa

Number of reviews per page
20
40
Top reviews
Dustin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Property is not in same condition as photos. Looks run down, worn out, dirty. Room had a balcony with two broken down stools. After squatting all day at street vendors, a decent chair in the room would’ve been great. Staff (Jenny) was 5 stars. So friendly and helpful.
Bruce
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

The door could only half open because of warped floor, smashed window blinds, hair on bed covers, one big and small towel for two people, leaking sink. No staff on arrival, couldn’t find booking despite having called in the morning, was told things would be fixed tomorrow (was a one night stay. Avoid.
Soleil
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.
Read More
Ahmad
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Good 👍
William
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.
Read More
Derrick
6.0
/10
Reviewed 90 week(s) ago

Hotels.com verified review

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel
Sam
icon-Leisure
Leisure
2.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Dirty, noisy, staff never around.
Pancy
4.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.
Cheryl
icon-with Partner
with Partner
4.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.
Read More
Verified traveler
4.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Stayed one night and the other was cancelled last minute. Jenny was rude and unhelpful and I had to find alternate accommodation. Room was basic, TV didn’t work and very noisy. Would not stay again due to Jenny’s bad attitude.
Kelsey
4.0
/10
Reviewed 125 week(s) ago

Hotels.com verified review

We arrived to be told there were no available rooms despite having pre booked and payed.
Johanna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Read More
Liam
icon-
8.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
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Kiem duc
icon-Leisure
Leisure
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Sara
6.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
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Rajanayagam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 135 week(s) ago

Expedia Group verified review

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
ALEXANDER
icon-with Partner
with Partner
8.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
CHAU
8.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Clean
Lan Anh
icon-with Partner
with Partner
4.0
/10
Reviewed 146 week(s) ago

Hotels.com verified review

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
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