Holiday Emerald Hotel

great!

We wanted an extra day in Hanoi, so added another day on and this is the perfect hotel in Hanoi.

This is our second time we have stayed at Holiday Emerald Hotel. It is in the old quarter and just a few blocks from Hoan Kiem lake. It is very quiet and comfortable rooms with a good breakfast in the morning. The staff are very friendly. We required 3 rooms and they were all on the same floor which was very handy. Highly recommended for a hotel stay.

Amazing staff and location. Great breakfast. Loved my experience.

Good location for exploring the old city.

Staff was very nice, pleasant and accommodating

The hotel is about a 10 minute walk to the heart of the old quarter. Rooms were clean and the staff were both friendly and helpful.

Jenny the front desk was very helpful. Stayed one night and left in the morning before breakfast, she arrange for a takeaway breakfast. Bathing towel was soft, bed comfortable and the air con temperature was good and clean. The overhead shower control can be improved as it was difficult to get the right temperature.

This place is a hidden gem, an oasis of tranquility in the middle of an action-packed, popular tourist area: old town Hanoi. Walking out the hotel, you ‘re in middle of endless fun, exciting activities. Yet, stepping back through the front door, you’re immediately surrounded with calm energy. The warm, personable demeanor from Ms. Hương and Mr. Trí made me feel like a very welcomed house guest!

Good location. Room is clean and fully supplied with amenities. Jennie checked us in. Very nice and friendly.

This place was perfect for my one night stay in Hanoi before taking the train to SaPa! They greeted me by name and stored my luggage for me all day after I checked out but before my train departed in the late evening. They even let me shower in the evening after a long day of walking around so I would be fresh for the train! Highly recommend!

Jenny and her team are the best in Hanoi.

This hotel is in the heart of everything. Staff are friendly though i had to wait for some time to be check-ed in. Water pressure is good and they provide bathing foam (not bar soap). Breakfast is decent too. You may request for omelette, vietnamese coffee or hot noodles on top pf the other food provided. Noodles come in both vegetarian and non vegetarian style. There is a place nearby for indian food and several massage places along that stretch. It's also walking distance to the Hanoi Opera House, Sword Lake and Dong Xuan market. (15-20mins)

The staff at holiday emerald hotel were absolutely amazing, they were so kind a welcoming. The hotel itself was nothing amazing but that was reflected in the price as it was very good value. Most importantly though it was kept very clean and they provided all the essentials you need. My favourite thing about my stay was the people who work there, they went above and beyond to help us out. They arranged all the taxis we needed offered great advice and despite us leaving the hotel very early each morning they packed us cute little breakfast boxes for the road. Highly recommended.

Pros: -Friendly and helpful staff -Good breakfast and variety of choices -good size room -hot shower -good location Cons: -Noisy room next to the staircase. Could hear everything from foot steps, elevator noise, general walking noise. Hard to sleep. -back room dark. -need some upgrade especially in the back room and shower.

Its okay but i feel they need to improve on the bedding

Superb location ..dead centre of the tourist trap at the old quarter. Highly recommend..I’m from Singapore. Breakfast is great...price of the accomdation is superbly fair. Superb and polite staff at the front desk look like Jim, Max, Alex, Jennie, Hai…. I highly recommend family looking for value and location.

We had a great stay her after halong bay. Very walkable to everything. The free breakfast was exceptional and the staff was super helpful

Holiday Emerald was a very nice place to stay. Jenny and her staff was excellent. She help us with airport transportation and calling our tour drivers. Excellent English. The ice coffee at breakfast is better than.any of the coffee shops. Air conditioning in the room worked very well . I would recommend this place to anyone

Had a lovely stay here. Overall did 3 nights but was all split up due to trips. Whilst on trips staff would look after my luggage and even put them in my new room for me waiting. Breakfast was really good and quick service. All front staff were helpful. Would recommend