The staff was helpful when I asked to switch our room. They also very friendly.-Our 1st room: dirty carpet, broken phone, and the curtain didn't hang properly. Our 2nd room: dirty carpet (but I got help from the housekeeper to vacuumed it again), torn blanket, and I felt itchy when I was on the bed. The AC & water was OK. Thankfully. They didn't serve face towel & hand soap. There were a lot of flies at the lobby & restaurant. For dinner, we got Goat Fried Rice (it was delicious) and Tjokro Fried Chicken (the fried tempeh & tofu were oily). For breakfast, it was so-so. Not very appealing. Don't get fooled by the Sesame Balls. It was cheese on the inside. The juice also felt like it wasn't from fresh fruit, but from the box. The hotel is located right beside Superindo, in case you need something to buy. Hopefully they can upgrade the cleanliness and the food.