Customer service is really bad. Come at 1.15 pm, they say cannot choose a room with a swimming pool view and only can check in on 3 pm or wait for their call because the room is not ready. Come back at 2.20 pm, wait in the lobby, many people came and surprisingly, all of them get their room. So ask the reception again about our room status. Yes, we get the key. If we wait for their call, maybe we check in in the late evening. So frustrated, we get a room with no view, only a roof. Walking distance to Pasar Malam, buy a lot of delicious food. Need to cross the busy road to the beach. No choice of food for breakfast. The staff late refill the empty food. The bathroom is so small. I will never come back here.