They had issues with the online system and it continued to overbook guests. We successfully booked and paid 2 weeks in advance, but was still turned away, similar to many other guests at the lobby. In the end around 8pm they managed to get us a room, but due to overcrowding, no toiletries (no towels to shower but extra toilet paper given?). There were tea/coffee utilities but no hot water kettle available. Breakfast was good with wide selection and omelette station. Overall bad experience, but appreciate the hotel trying their best to accommodate the overcrowded occupancy caused by the technical error. Will consider coming again if no overcrowding.