Help Center - General

How to Find the Latest Promos on Traveloka

About Traveloka Coupons

What are the payment methods accepted for SGD Transactions?

How can I obtain a Traveloka coupon?

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

Inapplicable Promo Code

I paid the wrong amount

How to Pay for My Booking

Payment Confirmation and Verification

My Payment Proof Is Missing

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

Duplicate Payment for One Purchase

How will I receive the one-time password (OTP) to complete my payment?

Unsuccessful Credit Card Transaction

How to Pay for Traveloka Products with a Debit Card

How to Pay for Traveloka Products with a Credit Card

How to Pay for Traveloka Products at a Sam Kiosk

How to Pay for Traveloka Products at AXS Station

How to Pay for Traveloka Products with PayPal

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Where can I get the Traveloka App?

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

How many Points will I earn from a transaction?

Can I transfer my Points from one account to another?

How to earn points

What will happen to my Points if I refund my booking?

If I made a booking then decide to request a refund, what will happen to my Points?

Will I earn Points from Pay upon Check-in bookings?

What is Traveloka Points?

How do I set the default currency of my Traveloka Points account?

Can I refund my coupon after it was redeemed?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Do I have to become a Traveloka member to earn Points?

What are reward coupons?

How much is 1 Point worth?

Why is my coupon expired?

Where can I find all of my redeemed coupons?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

What will happen if my coupon expires?

How to Check My Traveloka Points

How to use a reward coupon?

What can I use my Points for?

What is the difference between Slide at Merchant and Slide to See Coupon Code?

How do I redeem my Points for a reward coupon?

What will happen after I redeem my Points for a reward coupon?