Help Center - General

Hotels Ineligible for Coupon Discounts

About Traveloka Coupons

How can I obtain a Traveloka coupon?

How to Find the Latest Promos on Traveloka

What are the payment methods accepted for SGD Transactions?

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

Inapplicable Promo Code

What is Refund Balance

How can I use Refund Balance

I paid the wrong amount

How to withdraw my Refund Balance

How is my refund converted to Refund Balance

How to Pay for My Booking

What happens if my refund is converted to Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Payment Confirmation and Verification

Can I combine Refund Balance with other payment methods

My Payment Proof Is Missing

Can I use coupons and/or gift voucher when transact with Refund Balance

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Duplicate Payment for One Purchase

Can I use my Refund Balance in another currency?

Unsuccessful Credit Card Transaction

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

How to Pay for Traveloka Products with a Debit Card

How to Pay for Traveloka Products with a Credit Card

How to Pay for Traveloka Products at a Sam Kiosk

How to Pay for Traveloka Products at AXS Station

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Where can I get the Traveloka App?

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

How many Points will I earn from a transaction?

Can I transfer my Points from one account to another?

How to earn points

What will happen to my Points if I refund my booking?

If I made a booking then decide to request a refund, what will happen to my Points?

Will I earn Points from Pay upon Check-in bookings?

What is Traveloka Points?

How do I set the default currency of my Traveloka Points account?

Can I refund my coupon after it was redeemed?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Do I have to become a Traveloka member to earn Points?

What are reward coupons?

How much is 1 Point worth?

Why is my coupon expired?

Where can I find all of my redeemed coupons?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

What will happen if my coupon expires?

How to Check My Traveloka Points

How to use a reward coupon?

What can I use my Points for?

What is the difference between Slide at Merchant and Slide to See Coupon Code?

How do I redeem my Points for a reward coupon?

What will happen after I redeem my Points for a reward coupon?