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Help Center - General
General Information
General Information
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General Information
Hotels Ineligible for Coupon Discounts
About Traveloka Coupons
How can I obtain a Traveloka coupon?
How to Find the Latest Promos on Traveloka
What are the payment methods accepted for SGD Transactions?
I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?
Inapplicable Promo Code
What is Refund Balance
How can I use Refund Balance
I paid the wrong amount
How to withdraw my Refund Balance
How is my refund converted to Refund Balance
How to Pay for My Booking
What happens if my refund is converted to Refund Balance
Is there a minimum or maximum amount for using Refund Balance
Payment Confirmation and Verification
Can I combine Refund Balance with other payment methods
My Payment Proof Is Missing
Can I use coupons and/or gift voucher when transact with Refund Balance
Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.
Claiming Reimbursement for My Business Travel
Why I can not combine my Refund Balance to another payment method?
Why I can not toggle off Refund Balance as the payment method?
Duplicate Payment for One Purchase
Can I use my Refund Balance in another currency?
Unsuccessful Credit Card Transaction
Can I transfer my Refund Balance to another Traveloka users?
Does my Refund Balance have a validity date?
Why Traveloka needs my proof documents when I withdraw my Refund Balance?
Why my Refund Balance withdrawal status is hanging in IN PROGRESS?
Can I use my Refund Balance to make payment for all product on Traveloka?
Can I use my Refund Balance Partially for payment?
Can I withdraw my Refund Balance in partial amount?
Is there any maximum amount Refund Balance I can withdraw?
How many time I can withdraw my Refund Balance?
Can I use the bank account in difference currency from my Refund Balance?
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Available Payment
How to Pay for Traveloka Products with a Debit Card
How to Pay for Traveloka Products with a Credit Card
How to Pay for Traveloka Products at a Sam Kiosk
How to Pay for Traveloka Products at AXS Station
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Learn About Traveloka
Why can’t I download Traveloka App on my device?
Can you tell me more about Traveloka?
Is Traveloka App available for BlackBerry or Windows Phone?
Where can I get the Traveloka App?
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Profile and Security
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Profile and Security Info
How to Resend OTP
I have not receive OTP
How to Deactivate My Account
Unknown Password Reset
How to Unlock My Account
How to Add or Remove an Email Address/Mobile Number
How to Resend OTP
How to Change OTP Verification Method
What is Traveloka PIN?
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Traveloka Points
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Managing Your Points
Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
How many Points will I earn from a transaction?
Can I transfer my Points from one account to another?
How to earn points
What will happen to my Points if I refund my booking?
If I made a booking then decide to request a refund, what will happen to my Points?
Will I earn Points from Pay upon Check-in bookings?
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Traveloka Points Info
What is Traveloka Points?
How do I set the default currency of my Traveloka Points account?
Can I refund my coupon after it was redeemed?
Will I earn Points if I make a transaction using a currency different from my account’s default currency?
Do I have to become a Traveloka member to earn Points?
What are reward coupons?
How much is 1 Point worth?
Why is my coupon expired?
Where can I find all of my redeemed coupons?
What are Pending Points and Active Points?
Can Points expire? If so, how long are they valid for?
What will happen if my coupon expires?
How to Check My Traveloka Points
How to use a reward coupon?
What can I use my Points for?
What is the difference between Slide at Merchant and Slide to See Coupon Code?
How do I redeem my Points for a reward coupon?
What will happen after I redeem my Points for a reward coupon?
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