Imperial Motel Windsor

Hotels
6.4
/10
Pleasant
98 reviews

What Guests Say About Their Stay

Joanne
10.0
/ 10
Close to hospitals RBWH & STARS. My room was very clean - only a short drive to Newmarket for food - KFC/dominos/
Danny
10.0
/ 10
Close to the RBWH and nice clean room. Served a purpose and was very reasonably priced
Gene
10.0
/ 10
Great stay besides shower as it was very tight for a big person besides this it was very nice
In the Area
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159 Lutwyche Rd, Windsor, Brisbane, Queensland, Australia, 4030

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Imperial Motel Windsor is a hotel in a good neighborhood, which is located at Windsor.
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What's around Imperial Motel Windsor

159 Lutwyche Rd, Windsor, Brisbane, Queensland, Australia, 4030
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Imperial Motel Windsor Rates per Night

Imperial Motel Windsor room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Imperial Motel Windsor hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Imperial Motel Windsor Location & Address

Imperial Motel Windsor is located at 159 Lutwyche Rd, Windsor, Brisbane, Queensland, Australia, 4030. It's situated in the Brisbane area of Australia, known for its vibrant atmosphere and friendly locals. The hotel is approximately 6 km from the city center.

How to go to Imperial Motel Windsor from Airport

Arriving at Brisbane Airport and wondering about the best way to get to Imperial Motel Windsor? Don't worry, there are several convenient options for your hotel transfer. Here's a breakdown to help you choose the best fit for your needs:

  • Taxi or Ride Hailing (Most Direct):

    A taxi or ride hailing service offers the most direct route to the hotel. You can find them readily available outside the airport terminals.
  • Airtrain (Fastest):

    The Airtrain connects the airport directly to Brisbane's city centre. From there, you can take a taxi or bus to Imperial Motel Windsor.
  • Public Bus (Most Affordable):

    Several bus routes connect the airport to various parts of Brisbane. You'll likely need to transfer buses to reach the hotel, but it's the most budget-friendly option.

Tips:

For the most convenient route, consider a ride hailing service if you have luggage or prefer a door-to-door service. If you're on a budget, the Airtrain to the city centre followed by a local bus is a good compromise between speed and cost.

Imperial Motel Windsor Reviews & Summary

Looking for all the details about Imperial Motel Windsor? You've come to the right place! This motel consistently receives positive hotel reviews, making it a popular choice for travellers seeking comfortable and affordable accommodation in Brisbane.

Guests particularly love the motel's convenient location, friendly staff, and clean rooms. A standout feature is the on-site parking, which is a huge plus for those travelling with a car. The comfortable beds and quiet atmosphere also contribute to a relaxing stay.

Here's what one happy guest had to say: "Great value for money! The room was clean and comfortable, and the staff were incredibly helpful. The location was perfect for exploring Brisbane. I would definitely stay here again."

Imperial Motel Windsor Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Imperial Motel Windsor offers a variety of categories of hotel rooms to suit different needs and budgets. Here's a rundown of the different hotel bedroom types available:

  • Standard Room:

    These rooms offer comfortable accommodation with a queen-sized bed, ensuite bathroom, and basic amenities. Non-smoking rooms are available.
  • Twin Room:

    Ideal for friends or family travelling together, these rooms feature two single beds, an ensuite bathroom, and standard amenities. Non-smoking rooms are available.
  • Family Room:

    These larger rooms can accommodate families with a queen-sized bed and one or two single beds. They include an ensuite bathroom and standard amenities. Non-smoking rooms are available.
  • Deluxe Room:

    Offering a bit more space and comfort, these rooms feature a queen-sized bed, a larger ensuite bathroom (some with bathtubs), and upgraded amenities. Non-smoking rooms are available.

Please note that Imperial Motel Windsor is not a pet-friendly hotel.

Hotel Facilities in Imperial Motel Windsor

Imperial Motel Windsor offers a range of hotel amenities and hotel facilities designed to make your stay as comfortable and convenient as possible. Whether you're travelling for business or leisure, you'll find everything you need right here.

  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • On-site Parking:

    Enjoy the convenience of free parking for guests.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool (open seasonally).
  • BBQ Facilities:

    Enjoy a casual meal outdoors with the BBQ facilities.
  • Laundry Facilities:

    Keep your clothes fresh with the coin-operated laundry facilities.
  • 24-Hour Reception:

    The friendly staff are available 24/7 to assist with any needs.

Hotel Buffet or Restaurant/Cafe in Imperial Motel Windsor

While Imperial Motel Windsor doesn't have an on-site hotel buffet or restaurant, there are plenty of fantastic dining options nearby. You'll find a wide variety of cuisines and price points to suit every taste.

Here are a few options to consider:

  • The Coffee Club Windsor:

    A popular cafe chain offering breakfast, lunch, and coffee.
  • Subway Windsor:

    For a quick and easy sandwich or salad.
  • Several local restaurants:

    Offering a range of cuisines from Italian to Asian.

Imperial Motel Windsor Airport pickups and How to Book

Are you looking for hotels with airport shuttle services to make your arrival seamless? While Imperial Motel Windsor doesn't directly offer a hotel to airport transfer service, booking a ride hailing service via Traveloka is easy and convenient.

Here's how to book your ride:

  1. Open the Traveloka app.
  2. Select "Airport Transfer".
  3. Enter your pick-up location (Brisbane Airport) and drop-off location (Imperial Motel Windsor).
  4. Choose your preferred vehicle type and confirm your booking.

Nearby MRT Station & Bus Stops

Navigating Brisbane using public transport is easy and convenient. Imperial Motel Windsor is well-served by both MRT nearby and bus stops nearby, making it easy to explore the city.

  • Windsor Train Station:

    Approximately 1 km from the hotel.
  • Bus Stop on Lutwyche Road:

    Several bus routes stop along Lutwyche Road, which is a short walk from the hotel.

To use public transport, you can purchase a Go Card, which is a rechargeable smart card. You can buy a Go Card at train stations, convenience stores, and online.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go for the whole family? Brisbane offers a wealth of attractions that are perfect for kids and adults alike. Here are a few ideas for things to see nearby:

  • Lone Pine Koala Sanctuary (13 km):

    Get up close and personal with koalas and other Australian wildlife. Entry price: Approximately SGD 45 per adult.
  • South Bank Parklands (6 km):

    A vibrant cultural precinct with a lagoon, playgrounds, and restaurants. Free entry.
  • Queensland Museum (6 km):

    Explore natural history, science, and culture. Entry price: Free (some exhibitions may have a fee).
  • Brisbane Botanic Gardens (7 km):

    A beautiful oasis in the heart of the city. Free entry.
  • Queensland Art Gallery (6 km):

    Discover a diverse collection of art from around the world. Free entry (some exhibitions may have a fee).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Imperial Motel Windsor (Brisbane)

Brisbane is a foodie paradise, with a diverse range of nearby dining options to suit every taste and budget. Whether you're looking for a quick bite or a sit-down meal, you'll find plenty of local food eateries near me.

Cafes/Restaurants:

  • The Coffee Club Windsor:

    A reliable choice for coffee, breakfast, and light meals.
  • Nando's Windsor:

    Peri-peri chicken restaurant.
  • Grill'd Windsor:

    Gourmet burgers and healthy options.

Local Street Food:

  • Meat Pies:

    A classic Aussie savoury pastry filled with meat and gravy.
  • Fish and Chips:

    Crispy battered fish served with hot chips.
  • Sausage Rolls:

    A flaky pastry filled with seasoned sausage meat.
  • Lamingtons:

    Sponge cakes coated in chocolate and coconut.
  • Chiko Roll:

    A deep-fried savoury snack filled with meat and vegetables.

Shopping places near Imperial Motel Windsor (Brisbane)

Need a bit of retail therapy? Imperial Motel Windsor is conveniently located near several shops near me and nearby shopping destinations. Whether you're looking for high-end fashion or everyday essentials, you'll find it all within easy reach.

  • Westfield Chermside:

    A large shopping mall with a wide variety of department stores near me, fashion boutiques, and restaurants.
  • DFO Brisbane:

    An outlet shopping centre offering discounted prices on designer brands.
  • Queen Street Mall:

    A pedestrian mall in the heart of Brisbane's CBD, featuring a mix of department stores, boutiques, and cafes.

Other Places to Stay Near Imperial Motel Windsor

If Imperial Motel Windsor isn't quite what you're looking for, there are plenty of other affordable hotels nearby and apartments in the area. Here's a selection of some of the best hotel nearby options, ranging from luxury to budget-friendly:

Luxury/5–6 Star Hotels Nearby:

  • The Westin Brisbane:

    A luxurious hotel with stunning city views and a rooftop pool.
  • Treasury Brisbane:

    A historic hotel with elegant rooms and a casino.
  • Emporium Hotel South Bank:

    A stylish hotel with a rooftop bar and infinity pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-Star Hotels Nearby:

  • Oaks Brisbane Lexicon Suites:

    Modern apartment-style accommodation with city views.
  • Hotel Grand Chancellor Brisbane:

    A centrally located hotel with a rooftop pool and restaurant.
  • Pullman Brisbane King George Square:

    A stylish hotel with a rooftop bar and city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

Three-Star Hotels Nearby:

  • ibis Brisbane:

    A budget-friendly hotel in the heart of the city.
  • The Point Brisbane Hotel:

    A comfortable hotel with river views.
  • Gabba Central Apartments:

    Self-contained apartments near the Gabba cricket ground.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to experience the best of Brisbane? Imperial Motel Windsor offers a comfortable and convenient base for exploring all that this vibrant city has to offer. With its affordable rates, friendly service, and excellent location, it's the perfect choice for budget-conscious travellers.

Don't miss out on the opportunity to secure your stay at Imperial Motel Windsor. Check hotel availability and make your hotel reservations today through Traveloka for the best deals and a hassle-free booking experience. Start planning your Brisbane adventure now!

Explore more options and book cheap hotels in Australia or find cheap hotels nearby on Traveloka!

All facilities in Imperial Motel Windsor

Others Imperial Motel Windsor
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Express check-out

Public Facilities

  • Smoke-free area
  • Others

Things to Do

  • Garden

Connectivity

  • Free WiFi

General

  • Parking

Accommodation Policy & General Information in Imperial Motel Windsor

Important Note
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at Imperial Motel Windsor
50
Another facilities in Imperial Motel Windsor
Laundry service, Express check-in, Express check-out, Smoke-free area, Others

Frequently asked question in Imperial Motel Windsor

What are available facilities at Imperial Motel Windsor?
There are top facilites at Imperial Motel Windsor such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Imperial Motel Windsor?
The standard check-in time at Imperial Motel Windsor is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Imperial Motel Windsor
Imperial Motel Windsor has a 2.0-star rating.
How many rooms are available at Imperial Motel Windsor
Imperial Motel Windsor has 50.
What do past guests say about Imperial Motel Windsor?
Imperial Motel Windsor is well-known for its Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Imperial Motel Windsor

6.4
Pleasant
From 98 reviews
Cleanliness

7.2

Room Comfort

7.6

Service and Facilites

5.8

Sort by
Most Relevant
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Traveler Reviews Imperial Motel Windsor

Number of reviews per page
20
40
Top reviews
Darryl
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very close to the Royal Brisbane Hospital 24hr Fast food well know restaurant across the road and service station Unstaffed self check in Security at night Lots of parking Stairs only Rooms are small but cosy renovated , clean Great price Very close to city
Carol
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

There was no reception - it was all done by code entry check in to both building and room. This all worked well. I originally booked for two nights but extended for another 3 nights. I did this with the help of staff member via phone. No problems got to stay in the same room. The only thing was no daily room cleaning - l didn’t need it but cleaning staff didn’t knock to check whether l needed anything. I had to find them on second last day to top up toilet roll and coffee and milk. Overall my staff was quite relaxing - exactly just what l needed. I would recommend this place to stay - handy to everything and the price is reasonable.
Read More
kieran
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

way to much noise asentually 24/7 50% just location
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You get what you pay for
Rowena
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Accessible
Tallula
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The shower constantly flooded the bathroom. I couldn't get the showerhead to face anywhere but directly at the wall so made showering very difficult. The first few nights were quiet the Friday night into the Saturday morning. It was a different story. It's quite loud and rowdy. But overall it was an okay visit.
andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room extremely small. When u shower the bathroom is so small that water goes everywhere. And u have to keep door shut after showering or it will set off smoke alarm and u will be charged $1500. Sink is not big enough to fill kettle u have to do that by using a cup. U can make absolutely no noise in corridors but the traffic noise outside is really bad and even the shut window does not block it. No dining facilities as pictured only one microwave in foyer. Rooms are clean. Staff are really nice. Apart from one woman who said she was management who was nasty. Weather she was or not ? No reception staff on duty but u can call a call centre and they will deal with late codes ect. Close to maccas hospital showgrounds. Overnight security. And lots of steps to deal with so if u cant manage steps dont come here
Read More
Vicki
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I found it extremely difficult being on the 3rd floor and there is no elevator. Staff not friendly or helpful
Peggy
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was very noisy from guest teenagers running and screaming in the hall ways late at night. The next the hall ways and stairs were filthy from the kids throwing food around
Carmen
icon-Leisure
Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The traffic noice was terrible, but the room was lovely and clean. The staff was knocking on the door at 9am to see if we had left, check out 10am
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

My room is Clean.good stay for 2 nights
Margaret
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bed was not what we expected
Joanne
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to hospitals RBWH & STARS. My room was very clean - only a short drive to Newmarket for food - KFC/dominos/
Jean claude
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect place
Elizabeth
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The fact that we spent nearly an hour, after numerous phone calls that went unanswered trying to access the room and would be still there waiting if the maintenance worker didn't come and sort it out for us. There was other people having the same problem as us, and also making unanswered phone calls
ANTHONY
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was disappointed ,no reception staff,awkward check in ,no microwave in room ,showers way to small for an adult male ,water would go all over floor with shower curtain clinging to your body .Bed to short for 183 cm person .Channels 74 and 32 not working on TV so was unable to watch AFL or some decent SBS movies .
David
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very handy to bus stop
Darran
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The shower area was to small, a better designed curtain would reduce water getting onto the floor and improve the user ability of the shower
Tracey
icon-Leisure
Leisure
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I asked for a ground floor room as I use a walking stick and was told there were no ground floor queen rooms.
Phillip
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I booked two nights at Imperial Motel and paid extra for early check-in because I had a hospital appointment that afternoon. Despite this, they never sent me the entry code, and I spent over an hour on the phone, trying to get help… just like another reviewer warned. No one answered, and neither the motel nor Expedia was helpful in resolving it. Because of the delay, I missed my appointment, and ended up not staying the two nights at all. So far, there’s been no sign of a refund either. If Expedia helps sort it out, I’ll update this review. But right now, I would not recommend staying here, especially if you need reliability. To be fair, there were a few friendly cleaners buzzing around when I arrived but that was the only part that felt human. Otherwise, it’s completely unstaffed, and even if you pay for early check-in, don’t expect to receive a code or any support. Avoid.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Imperial Motel Windsor

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
6.4
Pleasant
From 98 reviews
Cleanliness

7.2

Room Comfort

7.6

Service and Facilites

5.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Imperial Motel Windsor

Number of reviews per page
20
40
Top reviews
Darryl
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very close to the Royal Brisbane Hospital 24hr Fast food well know restaurant across the road and service station Unstaffed self check in Security at night Lots of parking Stairs only Rooms are small but cosy renovated , clean Great price Very close to city
Carol
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

There was no reception - it was all done by code entry check in to both building and room. This all worked well. I originally booked for two nights but extended for another 3 nights. I did this with the help of staff member via phone. No problems got to stay in the same room. The only thing was no daily room cleaning - l didn’t need it but cleaning staff didn’t knock to check whether l needed anything. I had to find them on second last day to top up toilet roll and coffee and milk. Overall my staff was quite relaxing - exactly just what l needed. I would recommend this place to stay - handy to everything and the price is reasonable.
Read More
kieran
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

way to much noise asentually 24/7 50% just location
Mark
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You get what you pay for
Rowena
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Accessible
Tallula
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The shower constantly flooded the bathroom. I couldn't get the showerhead to face anywhere but directly at the wall so made showering very difficult. The first few nights were quiet the Friday night into the Saturday morning. It was a different story. It's quite loud and rowdy. But overall it was an okay visit.
andrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room extremely small. When u shower the bathroom is so small that water goes everywhere. And u have to keep door shut after showering or it will set off smoke alarm and u will be charged $1500. Sink is not big enough to fill kettle u have to do that by using a cup. U can make absolutely no noise in corridors but the traffic noise outside is really bad and even the shut window does not block it. No dining facilities as pictured only one microwave in foyer. Rooms are clean. Staff are really nice. Apart from one woman who said she was management who was nasty. Weather she was or not ? No reception staff on duty but u can call a call centre and they will deal with late codes ect. Close to maccas hospital showgrounds. Overnight security. And lots of steps to deal with so if u cant manage steps dont come here
Read More
Vicki
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I found it extremely difficult being on the 3rd floor and there is no elevator. Staff not friendly or helpful
Peggy
icon-Business
Business
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was very noisy from guest teenagers running and screaming in the hall ways late at night. The next the hall ways and stairs were filthy from the kids throwing food around
Carmen
icon-Leisure
Leisure
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The traffic noice was terrible, but the room was lovely and clean. The staff was knocking on the door at 9am to see if we had left, check out 10am
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

My room is Clean.good stay for 2 nights
Margaret
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bed was not what we expected
Joanne
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Close to hospitals RBWH & STARS. My room was very clean - only a short drive to Newmarket for food - KFC/dominos/
Jean claude
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect place
Elizabeth
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The fact that we spent nearly an hour, after numerous phone calls that went unanswered trying to access the room and would be still there waiting if the maintenance worker didn't come and sort it out for us. There was other people having the same problem as us, and also making unanswered phone calls
ANTHONY
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Was disappointed ,no reception staff,awkward check in ,no microwave in room ,showers way to small for an adult male ,water would go all over floor with shower curtain clinging to your body .Bed to short for 183 cm person .Channels 74 and 32 not working on TV so was unable to watch AFL or some decent SBS movies .
David
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very handy to bus stop
Darran
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The shower area was to small, a better designed curtain would reduce water getting onto the floor and improve the user ability of the shower
Tracey
icon-Leisure
Leisure
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I asked for a ground floor room as I use a walking stick and was told there were no ground floor queen rooms.
Phillip
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I booked two nights at Imperial Motel and paid extra for early check-in because I had a hospital appointment that afternoon. Despite this, they never sent me the entry code, and I spent over an hour on the phone, trying to get help… just like another reviewer warned. No one answered, and neither the motel nor Expedia was helpful in resolving it. Because of the delay, I missed my appointment, and ended up not staying the two nights at all. So far, there’s been no sign of a refund either. If Expedia helps sort it out, I’ll update this review. But right now, I would not recommend staying here, especially if you need reliability. To be fair, there were a few friendly cleaners buzzing around when I arrived but that was the only part that felt human. Otherwise, it’s completely unstaffed, and even if you pay for early check-in, don’t expect to receive a code or any support. Avoid.
Read More
Number of reviews per page
20
40