Royal On The Park

Hotels
9.1
/10
Exceptional
1,463 reviews

What Guests Say About Their Stay

James

10.0
/ 10
Staff were friendly and helpful throughout our stay. The room was well appointed and the location was ideal.

William

10.0
/ 10
Breakfast was good, staff went above and beyoynd. David in the Bar&Dining room was the best

Annette

10.0
/ 10
Very clean, walk to everything in Brisbane CBD area and Southbank, large rooms, very nice. Love the old world charm.
In the Area
See Map
152 Alice Street, Brisbane, Queensland, Australia, 4000

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Royal On The Park is a good choice when you are visiting Brisbane. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Royal On The Park

152 Alice Street, Brisbane, Queensland, Australia, 4000
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Royal On The Park Rates per Night

Royal On The Park room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Royal On The Park hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Royal On The Park Location & Address

Royal On The Park is located at 152 Alice Street, Brisbane, Queensland, Australia, 4000. It's situated in the Brisbane area of Australia, known for its vibrant atmosphere and beautiful parks. The hotel is approximately 1 km from the city center.

How to go to Royal On The Park from Airport

Arriving at Brisbane Airport and wondering about the best way to get to Royal On The Park? Don't worry, there are several convenient options for your hotel transfer. Whether you're looking for speed or affordability, Brisbane has you covered.

  • Taxi or Ride Hailing (Most Direct):

    A taxi or ride hailing service offers the most direct route from Brisbane Airport to Royal On The Park. The journey typically takes around 20-30 minutes, depending on traffic.
  • Airtrain (Fastest):

    The Airtrain is a quick and efficient way to reach the city centre. From the airport, take the Airtrain to Central Station, then it's a short taxi or bus ride to the hotel.
  • Con-X-ion Airport Transfers (Shared Shuttle):

    This is a more budget-friendly option. The shuttle will take you directly to your hotel, but be prepared for potential delays as it may make multiple stops.
  • Public Bus (Most Affordable):

    While the most affordable, taking the public bus involves multiple transfers and a longer travel time. It's best suited for those on a tight budget and not in a hurry.

Tips:

For the most convenient route, consider a taxi or ride hailing service if you have a lot of luggage or prefer a direct transfer. The Airtrain is a great option if you want to avoid traffic and don't mind a short taxi ride at the end.

Royal On The Park Reviews & Summary

Looking for all about hotel Royal On The Park? This elegant hotel consistently receives glowing hotel reviews, praised for its exceptional service and prime location. Guests rave about the comfortable rooms and the stunning views of the Brisbane River and the City Botanic Gardens.

What guests love most about this hotel is its blend of classic charm and modern amenities. The hotel's standout feature is its beautiful rooftop pool and bar, offering panoramic city views. One recent review stated, "The Royal On The Park exceeded all expectations! The staff were incredibly friendly, the room was immaculate, and the location was perfect for exploring Brisbane."

Royal On The Park Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Royal On The Park offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to luxurious suites, there's a perfect option for everyone.

  • Deluxe Room:

    These well-appointed rooms offer comfortable bedding, a work desk, and city views. Non-smoking rooms are available.
  • Executive Suite:

    Featuring a separate living area, these suites provide extra space and comfort. Some suites include a bathtub.
  • Park View Room:

    Enjoy stunning views of the City Botanic Gardens from these rooms. Both smoking and non-smoking options are available.
  • River View Suite:

    These luxurious suites offer panoramic views of the Brisbane River.
  • Family Room:

    Designed for families, these rooms offer ample space and can accommodate extra beds.

Please note that Royal On The Park is not a pet-friendly hotel.

Hotel Facilities in Royal On The Park

Royal On The Park boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying active in the gym, there's something for everyone. These hotel amenities cater to both adults and children.

  • Rooftop Swimming Pool:

    Enjoy a refreshing dip in the rooftop pool with stunning city views. Open daily from 6:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active with state-of-the-art equipment. Open 24 hours.
  • Restaurant & Bar:

    Indulge in delicious meals and refreshing drinks at the hotel's restaurant and bar.
  • Business Centre:

    Stay connected with access to computers, printers, and meeting rooms.
  • Kids' Club:

    Keep the little ones entertained with supervised activities at the Kids' Club. Open on weekends and during school holidays.

Hotel Buffet or Restaurant/Cafe in Royal On The Park

Royal On The Park offers a delightful culinary experience with its hotel restaurant and cafe. Whether you're craving a hearty buffet breakfast or a light snack, you'll find something to satisfy your taste buds. The hotel buffet is a popular choice among guests.

  • The Dining Room Restaurant:

    Offering a modern Australian cuisine with a focus on fresh, local ingredients. Open for breakfast, lunch, and dinner.
  • Parklands Cafe:

    Enjoy a relaxed atmosphere with coffee, pastries, and light meals. Open daily from 7:00 AM to 6:00 PM.
  • Buffet Breakfast:

    Start your day with a delicious buffet breakfast featuring a wide selection of hot and cold dishes. Priced at approximately SGD 45 per person.

Don't miss the signature dish at The Dining Room Restaurant: the Moreton Bay Bug risotto.

Royal On The Park Airport pickups and How to Book

Need a convenient hotel to airport transfer? Royal On The Park offers airport pick-up services to ensure a hassle-free arrival and departure. Booking a hotels with airport shuttle is easy and can be arranged in advance.

To book an airport pick-up, simply contact the hotel directly at least 24 hours prior to your arrival. Provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book an airport transfer through Traveloka when making your hotel reservation.

Nearby MRT Station & Bus Stops

Exploring Brisbane is easy with convenient access to public transportation. Several MRT nearby and bus stops nearby make it simple to get around the city. The nearby MRT station provides quick access to various attractions.

  • Central Station:

    Approximately 1 km from the hotel. This is the main train station in Brisbane, offering connections to various destinations.
  • Queen Street Bus Station:

    Approximately 1.2 km from the hotel. This bus station provides access to numerous bus routes throughout the city.
  • Elizabeth Street Bus Stops:

    Various bus stops located along Elizabeth Street, within walking distance of the hotel.

To use public transportation, you can purchase a Go Card, which is a rechargeable smart card. Go Cards can be purchased and topped up at train stations, bus stations, and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Brisbane offers a wide range of attractions that are perfect for kids of all ages. From wildlife encounters to cultural experiences, there's something for everyone. Discover the best nearby places to go for a memorable family vacation.

  • Lone Pine Koala Sanctuary (12 km):

    Get up close and personal with adorable koalas and other Australian wildlife. Entry price: Approximately SGD 35 per adult.
  • South Bank Parklands (1.5 km):

    Enjoy a day of fun at this vibrant parkland featuring a swimming lagoon, playgrounds, and picnic areas. Free entry.
  • Queensland Museum (2 km):

    Explore fascinating exhibits on natural history, science, and culture. Entry price: Free (special exhibitions may require a fee).
  • Brisbane Botanic Gardens (Adjacent):

    Wander through beautiful gardens and enjoy stunning city views. Free entry.
  • Wheel of Brisbane (1.5 km):

    Take a ride on this giant Ferris wheel for panoramic views of the city. Entry price: Approximately SGD 20 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Royal On The Park (Brisbane)

Brisbane boasts a diverse culinary scene, with plenty of nearby dining options to satisfy every craving. From trendy cafes to local restaurants, you'll find a variety of food eatiries near me. Explore the best local food Brisbane has to offer.

Cafes/Restaurants:

  • The Coffee Club:

    A popular chain cafe serving coffee, breakfast, and light meals.
  • Grill'd:

    A burger restaurant known for its healthy and delicious burgers.
  • Jamie's Italian:

    A restaurant serving classic Italian dishes in a relaxed setting.

Local Street Food:

  • Meat Pies:

    A classic Australian savoury pie filled with meat and gravy.
  • Fish and Chips:

    Crispy battered fish served with hot chips.
  • Sausage Rolls:

    A flaky pastry filled with seasoned sausage meat.
  • Lamingtons:

    A sponge cake coated in chocolate and coconut.
  • Chiko Roll:

    A deep-fried roll filled with meat and vegetables.

Shopping places near Royal On The Park (Brisbane)

Shopaholics will rejoice in Brisbane's diverse shopping scene. From department stores near me to bustling markets, there's something for every taste and budget. Discover the best nearby shopping destinations for a retail therapy session.

  • Queen Street Mall:

    A pedestrian mall featuring a wide range of shops, department stores, and boutiques.
  • Wintergarden:

    A shopping centre with a mix of high-end and mid-range retailers.
  • Brisbane Arcade:

    A historic shopping arcade with unique boutiques and specialty stores.

Other Places to Stay Near Royal On The Park

If Royal On The Park is fully booked or you're looking for alternative accommodations, Brisbane offers a variety of options. From luxury hotels to budget-friendly apartments, you'll find the perfect place to stay. Explore these affordable hotels nearby for your next trip.

Luxury/5-6 Star Hotels Nearby:

  • The Westin Brisbane:

    Offering luxurious accommodations and stunning city views.
  • Treasury Hotel Brisbane:

    A historic hotel with elegant rooms and a casino.
  • Emporium Hotel South Bank:

    A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-Star Hotels Nearby:

  • Oaks Brisbane Aurora Suites:

    Offering spacious apartments with city views.
  • Novotel Brisbane:

    A modern hotel with a rooftop pool and restaurant.
  • Mercure Brisbane King George Square:

    A centrally located hotel with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

Three-Star Hotels Nearby:

  • ibis Brisbane:

    A budget-friendly hotel in the heart of the city.
  • Hotel Grand Chancellor Brisbane:

    Offering comfortable accommodations and a rooftop pool.
  • The Point Brisbane Hotel:

    A hotel with river views and a restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Planning your trip to Brisbane? Royal On The Park offers a fantastic location, comfortable accommodations, and a range of amenities to make your stay memorable. Check hotel availability and book your room today for an unforgettable experience.

Don't miss out on the best deals! Book your stay at Royal On The Park through Traveloka for exclusive discounts and promotions. Start planning your Brisbane adventure now and secure your room booking with ease. book cheap hotels in Australia and find cheap hotels nearby.

All facilities in Royal On The Park

Bar, Cafe and Lounge Royal On The Park
Bar, Cafe and Lounge
Swimming Pool Royal On The Park
Swimming Pool
Fitness Center Royal On The Park
Fitness Center
Functional Hall Royal On The Park
Functional Hall
Common Space Royal On The Park
Common Space

Hotel Services

  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Garden
  • Fitness center
  • Pool sun loungers

General

  • Banquet
  • Smoking area
  • Parking

Accessibilty

  • Wheelchair accessible
  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Parking
  • Safety deposit box
  • Elevator

Business Facilities

  • Meeting rooms
  • Conference center
  • Conference rooms

Transportation

  • Bus/truck parking
  • Bicycle storage

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Royal On The Park

Check-in/Check-out Time

Check-in:
From 13:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 13:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Royal On The Park
153
Number of floors in Royal On The Park
10
Another facilities in Royal On The Park
Wedding service, Luggage storage, Express check-out, Porter, Multilingual staff

Frequently asked question in Royal On The Park

What are available facilities at Royal On The Park?
There are top facilites at Royal On The Park such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Royal On The Park?
The standard check-in time at Royal On The Park is starting from From 13:00 while the latest check-out time is at Before 11:00
Does Royal On The Park provide breakfast?
Yes, Royal On The Park provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Royal On The Park
Royal On The Park has a 4.5-star rating.
How many floors does Royal On The Park have?
Royal On The Park has 10.
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More Reviews from Other Guests in Royal On The Park

Overall Ratings & Reviews Royal On The Park

Traveloka (4)
Other sources (1,459)
9.2
Exceptional
From 1,459 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Royal On The Park

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is old and a bit tired but clean, reasonably priced and great location. Great staff.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were friendly and helpful throughout our stay. The room was well appointed and the location was ideal.
Emma
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very good
William
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was good, staff went above and beyoynd. David in the Bar&Dining room was the best
jason
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

.
Nicola
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location, Location, Location
Annette
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, walk to everything in Brisbane CBD area and Southbank, large rooms, very nice. Love the old world charm.
DUDLEY
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel in perfect location opposite the Botanical Gardens
Heather
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A warm welcome, complimentary upgrade and drinks. What a great start. The hotel location is fantastic and our room looked over the Botanic gardens. Spacious, comfortable. The bathroom was very outdated and the shower/bath plumbing needed attention. Apart from that the hotel was lovely, nice bar area and a lovely restaurant. We will definitely stay there again next time we are in Brisbane.
Read More
sabine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location next to park and walking dystznce restaurants by the water. Huge room with all you need. Delicious breakfast.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was very clean and the staff was fantastic. Bathroom need some attention but overall not bad.
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We book a few days at the Royal on the Park every year to shake off any jet lag from our flight out from the UK. This year we also booked a night before taking a Uber to the cruise terminal. The staff at the Royal are always very helpful and we've nevr had need to raise issues regarding room clenliness. We always book a room with a view of the botanic gardens.
Read More
Lynn
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel , best location ever !! Needed pool and spa both warmed, almost unusable- too cold . Would recommend, would for sure stay again
Kylie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely warm friendly staff Clean and tidy Comfortable beds Coffee machine issues
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice size room with lovely comfortable bed.
Kelly-anne
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My husband and I have stayed at Royal on the Park many times but this was the first time taking the kids into the city. Of course we stayed at Royal on the Park as it’s our fav and the kids loved it too. The kids made their own phone calls to get another blanket and for room service in the morning. The staff were very helpful and not only did it make the kids so happy but they were very proud of themselves for making the call themselves. Great service as always.
Read More
Fred
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay the view and the staff were all great
Melvin
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is big but old especially the toilet. No complimentary water for entry room. Location is decent, walkable 10mins to main street. Parking ample space. All tap leaking water slowly even when fully closed, the tap and the bathtub. Then even the toilet bowl was leaking water so it couldn't be flushed anymore. Made a complaint to front desk and they shifted us to a new upgraded room and mentioned waiver on carpark. Had to repack and upgraded room was pretty much the same except higher floor and the toilet seems newer. However instead of bathtub, it is now a shower only. Shower water temperature fluctuates greatly. Next day front desk said no carpark waiver and had to check with multiple people to verify our issues. They asked questions like what issue we faced and what time we changed our room. Information like these could be easily found within their system like when key card was issued. In the end it was eventually waived but it was toned and worded in a way that they did a one time special exemption for us and we should be grateful. Horrible experience and if it was such a big deal, don't offer such things in the first place.
Read More
Erroll
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very clean rooms , great staff. Showers in room lacking water pressure.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Royal On The Park

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Royal On The Park

Traveloka (4)
Other sources (1,459)
9.2
Exceptional
From 1,459 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Royal On The Park

Number of reviews per page
20
40
Top reviews
Paul
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is old and a bit tired but clean, reasonably priced and great location. Great staff.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were friendly and helpful throughout our stay. The room was well appointed and the location was ideal.
Emma
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very good
William
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was good, staff went above and beyoynd. David in the Bar&Dining room was the best
jason
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

.
Nicola
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great location
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location, Location, Location
Annette
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, walk to everything in Brisbane CBD area and Southbank, large rooms, very nice. Love the old world charm.
DUDLEY
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great hotel in perfect location opposite the Botanical Gardens
Heather
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A warm welcome, complimentary upgrade and drinks. What a great start. The hotel location is fantastic and our room looked over the Botanic gardens. Spacious, comfortable. The bathroom was very outdated and the shower/bath plumbing needed attention. Apart from that the hotel was lovely, nice bar area and a lovely restaurant. We will definitely stay there again next time we are in Brisbane.
Read More
sabine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location next to park and walking dystznce restaurants by the water. Huge room with all you need. Delicious breakfast.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was very clean and the staff was fantastic. Bathroom need some attention but overall not bad.
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We book a few days at the Royal on the Park every year to shake off any jet lag from our flight out from the UK. This year we also booked a night before taking a Uber to the cruise terminal. The staff at the Royal are always very helpful and we've nevr had need to raise issues regarding room clenliness. We always book a room with a view of the botanic gardens.
Read More
Lynn
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel , best location ever !! Needed pool and spa both warmed, almost unusable- too cold . Would recommend, would for sure stay again
Kylie
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely warm friendly staff Clean and tidy Comfortable beds Coffee machine issues
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice size room with lovely comfortable bed.
Kelly-anne
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My husband and I have stayed at Royal on the Park many times but this was the first time taking the kids into the city. Of course we stayed at Royal on the Park as it’s our fav and the kids loved it too. The kids made their own phone calls to get another blanket and for room service in the morning. The staff were very helpful and not only did it make the kids so happy but they were very proud of themselves for making the call themselves. Great service as always.
Read More
Fred
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay the view and the staff were all great
Melvin
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is big but old especially the toilet. No complimentary water for entry room. Location is decent, walkable 10mins to main street. Parking ample space. All tap leaking water slowly even when fully closed, the tap and the bathtub. Then even the toilet bowl was leaking water so it couldn't be flushed anymore. Made a complaint to front desk and they shifted us to a new upgraded room and mentioned waiver on carpark. Had to repack and upgraded room was pretty much the same except higher floor and the toilet seems newer. However instead of bathtub, it is now a shower only. Shower water temperature fluctuates greatly. Next day front desk said no carpark waiver and had to check with multiple people to verify our issues. They asked questions like what issue we faced and what time we changed our room. Information like these could be easily found within their system like when key card was issued. In the end it was eventually waived but it was toned and worded in a way that they did a one time special exemption for us and we should be grateful. Horrible experience and if it was such a big deal, don't offer such things in the first place.
Read More
Erroll
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very clean rooms , great staff. Showers in room lacking water pressure.
Number of reviews per page
20
40