Elk + Avenue Hotel

Overall stay: good and will book again if needed Price: expensive when compared to other places stayed for same price and service Amenities: Room in fair condition, bathroom had broken items which caused major inconvenience at times Service: Excellent specially Kyle with room maintenance staff went above and beyond, from reception girls pleasant and great to deal with

Hotel was good and rooms weee big but rooms were not maintained well. The carpets were as if you can not walk bare foot. Carpets were damaged, stained and dirty. Wash room needs a make over too.

Close to all the great spots!

This place is great! Location. Food. Rooms. However, the beds we had were brutal. Left with sore hips and backs.

Lovely hotel, can tell it’s older, but rooms have been updated are great! Spacious, clean, & comfortable! The front desk staff were fantastic! Special shout out to Mathieu (from France), he was so nice & funny too! Only stayed one night but would definitely return again when in Banff!

Lovely hotel...staff were fabulous...our room didnt have a great view...beds were comfy, loved the local soaps & shampoo

Nice location.

Yes

Thank you for having us! We will be back!

The hotel is located in a great location, the room was large and very clean. The only thing is the parking has a fee.

Yes

Everything was great! Only thing is parking was a bit of a mission due to the parking they offer only has a 6-7ft clearance.

Parking was easy, check in was quick, bathroom could have used a touch more attention but otherwise it was good hotel Only downside was no gym or pool but everything else was awesome, would/will stay again

Great location on the main street in town

Location and parking very convenient to downtown Banff and ROAM bus stop. Breakfast at Farm + Fire beautiful and delicious. Good Culture coffee shop next door is perfect for a less expensive option and the staff are lovely. The check-in experience had a few hiccups, but they did correct and provide me with a new room right away. My loft room was clean, spacious, and modern. Would visit again.

Some lights weren’t working and the bathroom towel rack is located behind the bathroom door which is awkward to get to. Walls were thin so you can hear people next door.

My stay was pleasant except for the parking charge which I feel is unnecessary for guests. The staff declined my request for the parking fees to be waived.

I had the best stay. I highly recommend Elk avenue hotel.

The room was clean, good size bathroom with a modern glass door shower. However, the HVAC system in the room was making a noise on our first night. Since we have HVAC at home, my husband (who is very mechanical) checked the HVAC and the (washable) filters were completely blocked with black build-up dirt. He washed the two filters in the shower and we told the girl at check out, asking her to relay this to the Management. Secondly, their underground parking was unavailable for the two days we stayed there due to maintenance work. The front desk were only aware it would be unavailable on the second day, so we paid for underground parking and then found it was blocked off. They refunded the parking fee, but Expedia says their is 'limited self park' suggesting there is some at street level, but there is no parking. Street parking is about $7.50 per hour. Other than that, the on-site restaurant was fairly good, the hot tub area was clean and in good shape, the beds were comfortable.. The hallways look tired and could use updating and the carpet in the room should be changed to a non-carpet surface. Housekeeping did not make up our rooms because (strangely) they have a door tag that says "Out exploring" which is the indicator housekeeping uses to make up rooms. If you don't display the sign, they do not enter to make up the room. This is the only hotel that I know of that does not make up a room unless you hang a sign out to say you are out of the room.

Small oversize parking on site....