Somerset Riverview Chengdu

Everything was great, the room, the properties around the area, there is 2 convenience stores, a cafe and a restaurant just below the hotel. The room we had a washing machine which my friend used multiple times, the refreshing of the rooms are great too, although the only minor thing i would like to comment is there is no ramp around the hotel, so it was kinda inconvenient to bring up and down my luggages luckily i wasnt alone, the lobby in the first floor is a bit too hot as well. Other than those everything is still great

A very nice place to stay.

Had a wonderful stay here

AC would not go below 23 and the room was humid and damp… Made sleeping hard. Would not stay here again.

The view to the river and city is great, and the unit was spacious. Staff was courteous. The compliments stop there. Freezer was leaking water to the kitchen floor when we first arrived. Room interiors were old, worn and dirty. Washer/dryer smelled when first opened. There were fleas in the kitchen and bathroom sinks. AC took forever to cool, and some thermostats did not work. Walls were dirty. Fallen apart doorframe trims were taped together with packing tape. Blanket covers appeared clean, but blankets were yellow and dirty. TV had limited channels and reception/display was poor.

Checking in was easy, staff were friendly and pleasant. check in is on the third floor. On the first floor, there are also lockers for your food delivery, such as Meituan. Room was big and spacious. Toilet was big too with good water pressure and temperature. However there were 2 things which I did not enjoy. Firstly, the aircon was not very cold even though it was set to 16 degrees celcius. Call them up and a technician came up and checked. Said the aircon was working fine and it probably did not feel cool because (then he took a look up and down of me) my body was probably heaty and because I looked overweight. The elevator air conditioning was even better than my room. So this is nonsense, and insulting. He probably felt that I was insulted and said that maybe it is due to the curtains being opened. Second, there are not many food options near by. There is a coffee shop downstairs though. The gym, looks and felt like a shared facility with the hotel and paid customers. As such, I did not use it. There are 2 train stations nearby, about 7-10 mins walk on either directions of the river. Overall, rated it 3 stars, and I don't usually rate so low. I will not be coming back to this property no matter the price.

Friendly and helpful front desk staff! Room is spacious and clean. Good location and close to metro stations. Building is a bit old though. Overall it’s good and will stay again!

Propert seems to be perpetually under renovation over past 2 years

Great value and location, walking distance to my fav. Jah Bar! Riverview is very nice, gym is well stocked, and I didn't opt for the breakfast. Feedback on dim lights is on point, and hopefully will be upgraded over time.

Great breakfast variety to pick from and tasty.

Very helpful and friendly hotel personnel made our stay quite pleasant and comfortable 😀

First day the door lock was broken when we back and couldn’t get in, they had to send someone to fix it and left lots of wood scraps inside the door. We had to change room for safety concerns. Second day when we were having breakfast with my wife and 2 kids in the hotel, my in-laws came visit to say quick hi and help take the kids to play area so we could actually eat something, as we’ve got a 6 months baby to take care of. The restaurant manager/owner were extremely rude and asked her staff to ask my In-laws to leave as they are not guests staying in hotel. This is shocking and incredible, disrespectful and shame on you, I would give 0 star if I could.

Located within 2 train stations within 10mins walk. 2 convenient stores below and cafe too. Breakfast spread was good although the interiors needs some refreshing.

All perfect to the point we repeated afterwardsy

High class property with river and city views. Very helpful staff.

Great room

Clean but furniture slightly old. Within 5mins or shorter to Huaxiba metro exit C. Very nice receptionist who even helped us to order food delivery at nite. Will stay again.

Convenient location and friendly staff. Will come back again if opportunity presents.

Great place with fantastic service! Rooms are also very big for that price. I love this place and will stay here in the future. Near many popular spots in Chengdu.

Good location by the river