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Ashford International Hotel & Spa

Hotels
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8.0
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
The room was very well appointed and clean. Facilities were very good indeed and the staff were all very efficient and courteous. I would definitely recommend the hotel and would use it again.

Jackie

10.0
/ 10
Had a bit of a problem checking in after a mix-up with someone with the same name who had cancelled their booking and our booking ended up being cancelled. However they sorted it all out on the spot and upgraded our room and gave us drink vouchers and we even got a partial refund. Excellent service considering the confusion, staff were so friendly and helpful sorting it all out for us

JAMIE

10.0
/ 10
Great location and decent amenities, food was good and staff were polite and helpful Well appointed room with a good size bathroom and shower

Jen

10.0
/ 10
Great hotel with free parking and loved the gym on site. The bar area is lovely in the lobby.
In the Area
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Simone Weil Avenue, Ashford, Kent, England, TN24 8UX

Main Facilities

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This accommodation offers:
Indoor pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Ashford International Hotel & Spa is located in area / city Ashford. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ashford International Hotel & Spa

Simone Weil Avenue, Ashford, Kent, England, TN24 8UX
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Lobby Ashford International Hotel & Spa
Lobby 2 Ashford International Hotel & Spa

Discover More About Ashford International Hotel & Spa

General
Near Cineworld Ashford

Location
Located in Ashford, Ashford International Hotel & Spa is within a 5-minute drive of Ashford Golf Club and Hollywood Bowl. This hotel is 16.2 mi (26.1 km) from Leeds Castle and 1.3 mi (2.1 km) from Cineworld Ashford.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cineworld Ashford - 0.9 km / 0.5 mi
Ashford Museum - 1.6 km / 1 mi
St Mary The Virgin Church - 1.7 km / 1 mi
Hollywood Bowl - 2 km / 1.3 mi
Victoria Park - 2.3 km / 1.4 mi
Ashford Golf Club - 2.3 km / 1.4 mi
Oaklands Park - 2.7 km / 1.7 mi
Ashford Designer Outlet - 2.9 km / 1.8 mi
Godinton House and Gardens - 3 km / 1.9 mi
Conningbrook Lakes Country Park - 3.5 km / 2.2 mi
Willesborough Windmill - 3.9 km / 2.4 mi
Hothfield Heathlands Nature Reserve - 4.2 km / 2.6 mi
St. Margaret Church - 4.6 km / 2.8 mi
Imagine Play Centre - 4.8 km / 3 mi
Battlezone - 6 km / 3.7 mi

The nearest airports are:
London (SEN-Southend) - 109.1 km / 67.8 mi
Gatwick Airport (LGW) - 96.3 km / 59.8 mi

The preferred airport for Ashford International Hotel & Spa is Gatwick Airport (LGW).

Facilities
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and wedding services.

Business Facilities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 19 meeting rooms. Free self parking is available onsite.

Dining
Enjoy a satisfying meal at Horizon Restaurant serving guests of Ashford International Hotel & Spa. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 179 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Ashford International Hotel & Spa

Facility

  • Indoor pool
Swimming Pool Ashford International Hotel & Spa
Swimming Pool
Entertainment Facility Ashford International Hotel & Spa
Entertainment Facility
Fitness Center Ashford International Hotel & Spa
Fitness Center
Functional Hall Ashford International Hotel & Spa
Functional Hall
Common Space Ashford International Hotel & Spa
Common Space

Things to Do

  • Health club
  • Indoor pool
  • Garden
  • Spa
  • Sauna
  • Pool sun loungers

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist

Business Facilities

  • Business facilities
  • Conference rooms

Nearby Facilities

  • Shops

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ashford International Hotel & Spa

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ashford International Hotel & Spa
179
Number of floors in Ashford International Hotel & Spa
3
Another facilities in Ashford International Hotel & Spa
Health club, Indoor pool, Garden, Spa, Sauna

Frequently asked question in Ashford International Hotel & Spa

What is normal check-in & check-out time at Ashford International Hotel & Spa?
The standard check-in time at Ashford International Hotel & Spa is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Ashford International Hotel & Spa provide breakfast?
Yes, Ashford International Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ashford International Hotel & Spa
Ashford International Hotel & Spa has a 4.0-star rating.
How many floors does Ashford International Hotel & Spa have?
Ashford International Hotel & Spa has 3.
How many rooms are available at Ashford International Hotel & Spa
Ashford International Hotel & Spa has 179.
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More Reviews from Other Guests in Ashford International Hotel & Spa

Overall Ratings & Reviews Ashford International Hotel & Spa

Traveloka (1)
Other sources (1,001)
8.0
Very Good
From 1,001 reviews
Cleanliness

8.4

Room Comfort

8.2

Service and Facilites

8.4

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Traveler Reviews Ashford International Hotel & Spa

Number of reviews per page
20
40
Top reviews
Jackie
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Had a bit of a problem checking in after a mix-up with someone with the same name who had cancelled their booking and our booking ended up being cancelled. However they sorted it all out on the spot and upgraded our room and gave us drink vouchers and we even got a partial refund. Excellent service considering the confusion, staff were so friendly and helpful sorting it all out for us
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Mike
icon-Friends and family with Friends
Friends and family with Friends
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Venue has all you need for a great stay and all staff were great. The only negative is that noise from rooms next door is easy to hear, not great if people are noisy. Apart from that we would definitely recommend and go back.
Emily
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The deluxe room we were given was nice but upon entering there was a strong cigarette smell and we knew if we stayed in there we would come out stinking also we didn't want to be blamed!, so we went back to reception and the lovely lady behind the counter sorted us a new room. The only room they had available was the adapted room which meant instead of a luxury bathroom with a bath we had a plain white wet room, it was quite dusty and the tv was a lot smaller. It wasn't the ladies fault and she did her best, also giving us a drinks voucher but we were quite gutted. They don't do room service but they let us order at the bar and take it back to our room, they were great with my gluten free food and it was all nice except the pizza, it was a bit of a weird one with barely any cheese. The swimming pool was nice, although all the showers surrounding the pool ran cold, the sauna and steam room were fine but the jacuzzi was very small and wasn't powerful. The breakfast was ok, not great quality meat and ants over cereal but I was happy with the gluten free options. All the staff we encountered were really nice, helpful and approachable but because of the facilities, cleanliness and food I wouldn't stay here again.
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Susan
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Clean friendly hotels with nice welcoming touches
JAMIE
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location and decent amenities, food was good and staff were polite and helpful Well appointed room with a good size bathroom and shower
Wendy
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel entrance etc looks good. Room not so clean re dirty tired bathroom with broken tiles and bath. We have stayed here for the past 4 or 5 years once a year when we visit the Big Cat Sanctuary. Won’t stay again. Breakfast quality re cooked wasn’t the best. Sorry but trying to be as honest as possible.
Jon-Paul
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
menachem
icon-
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was clean and the bed very comfortable.
Nor Syakira
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I got charged for my hotel stay twice - first time by the hotel booking service (Expedia) and the second time by the hotel. I paid Expedia for the hotel booking around 2 weeks in advance but when I checked into the hotel the receptionist told me that I was going to be charged again and requested another payment. I showed my receipt from Expedia to the receptionist who then checked with a colleague and informed me that they had received payment from Expedia. She assured me that I shouldn’t be charged again for the hotel stay and that they would require my card details to authorise any additional charges to my room. On the day of checkout the same receptionist took payment from my card, again I reminded her that I had already paid for the hotel stay in advance. She didn’t give a very clear explanation and I then discovered that they had charged me for the hotel stay. I have since contacted the hotel and Expedia to request a refund from either party and am still awaiting a reply. I’m not sure who will read this review but I would very much like this issue to be resolved. I would advise that anybody booking a hotel stay should do so directly with the hotel or if doing so via a third party, ensure that receipts and other proofs of purchase are presented to the hotel reception to avoid the unnecessary headache. The hotel itself was lovely and the staff at the spa were great but the hotel receptionist was unfortunately very unhelpful.
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Robert
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All was fine although rooms were a little warm for me
Jen
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel with free parking and loved the gym on site. The bar area is lovely in the lobby.
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Parking absent Breakfast plentiful Staff helpful and present not overwhelming Room comfortable as always
Alison
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Check in was a disappointing wait. 15 minutes in a queue as there was only 1 person working. The hotel looks tired and the carpets need a clean. The signage was lacking, far too small and had people walking round in a daze not sure if their room was up or down. Overall it was fine, but certainly not worth what I paid for.
Michael
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Another great stay . Really good location just off M20 , nice size rooms , good facilities including pool and really good breakfast
Rob
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great overnight stay Reception staff, very helpful
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lovely hotel comfy bed breakfast excellent staff very friendly the only downside was no fridge in room and this weather would of been good to put the water in and no glasses or plastic cups for in the bathroom had to use coffee cup but otherwise brilliant hotel
David
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We found the staff to be very helpful and attentive during our stay. The room itself was clean, although somewhat dated in appearance. The main issue was that the air conditioning was not functioning, and the portable unit supplied as an alternative didn’t work particularly well. Despite this, we had an enjoyable evening meal in the restaurant, and breakfast the next morning was of a good standard.
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Aseem
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good location and staff but felt little bit let down by the quality of the mattress
Joanne
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good facilities, friendly staff and nice rooms
Clarisa
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Despite there not being a modern appeal, the hotel was perfect and very comfortable. Only downside was the price of food at the bar was more expensive than other hotels.
Number of reviews per page
20
40

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Exterior 4 Ashford International Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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