The Birch Hotel

Stay was fine

Clean room helpful friendly staff

Very nice hotel, stayed for one night on business trip. Check in good, room quiet, warm and tidy. Evening meal very good with lots of room to relax around the bar. Breakfast, good choice, very good. Would definitely stay again

Really clean, friendly staff, nice breakfast

Lovely hotel with friendly staff. The room was very clean with a comfortable bed, storage space and an excellent shower. Fantastic breakfast with lots of choice.

The room was in great condition and very comfortable. Every member of the staff that I encountered during my stay was friendly and helpful.

Lovely stay for family party food and accomadation value for money

Excellent breakfast

Original room large and clean, issue with fan/generator noise which should stopped at 9.30pm but didn’t, room was changed at 11.00pm to smaller but peaceful room. Astounded that they know about the noise problem but have not found a fix and still charge additional money as the room is large

could do with slightly cleaner room. old building needing work

Hotel looks tired needs improvements

Thanks a lot for the team, especially the receptionist, was very helpful

Comfortable beds, quiet room, good breakfast, helpful staff.

High quality towels. Big car park. Good size room! Lots of food for breakfast! Very helpful staff!

Good check in, room was fine, although bed was on the small side. Bathroom was well equipped, good shower. Something fell down behind one of the bedside cabinets sadly very dusty behind

A lovely country house hotel on the outskirts of Haywards Heath ( we walked into town a number of times in 20 minutes or so ) The building and decor are in great condition with lots of character remaining. Our room was spacious and very comfortable as well as very well equipped. The room was serviced daily with fresh consumables including water and biscuits. The bathroom was fairly modern and light and airy. The bar and bistro area look to have been recently refurbed in a fairly modern style and there is outdoor seating too. We only had breakfasts at the hotel but found the food to be well cooked and presented and very enjoyable. We had a few niggles and these may be down to low staffing levels, firstly although our room was generally lovely, cleaning was lacking. Most of the hard surfaces had a thick layer of dust and there was quite a lot of cobwebs and spiders around the ceiling, windows and even in the bathroom. Service at the bar and even at Reception was sometimes lacking too. This said, we really enjoyed our stay and may well return one day.

Just spent a fab night in the excellent Birch Hotel. Everything was great, room, food and staff, most particularly Kim on Reception. I'm very happy to recommend this little gem. Thank you. Patrick S

Thanks so much for having us! We had a great time and a lovely sleep, staff were very nice, friendly and helpful! The bar was great and the optional breakfast in the morning was delicious. Thank you again, see you soon!

The room was okay but the remote for the AC didn’t work. The plugs that are available don’t work for apple laptops chargers. The garbage been wasn’t cleared from the previous guest. There cleanliness of the room needs to be address

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