The Leonard Hotel

Staff nice and helpful. Lift unreliable, heating didn't seem to work in my fourth floor room: no manual/ info. Cleanliness of room OK but could be better (although bedding very clean) Entrance and lounge area attractive. Good location if rather noisy! ( Obvs)

Decent, cozy, older hotel. The staff was professional and helpful. Well located in London.

I had booked a double bed and the room we had allocated had 2 singles. This was a special occasion and was a very disappointing start. However it was made up by an upgrade to a suite. The staff worked hard to rectify the embarrassing situation but it wasn’t great at the beginning.

Great place

The hotel was very run down Photos depicted were from prior years. There were children & adults hanging in the lobby on couches during day that were not guests. Wall paper peeling in the room. Paid for a deluxe room and given a standard. The room was not ready when we arrived. Sent a request for 2 twins and they set up when we arrived. The staff was curtious. Outdoor hotel lights -lanterns were out. Told them about it and was never fixed. Would not recommend this hotel,buyer beware. Pictures are not what they seem.

The room was very small - there was a shower in the corner of the room separated with a metal bead curtain (definitely not ‘en-suite’ as advertised) - the bed was not comfortable at all - the side hallway and stairs leading up to the room were dark/dingy and smelly. Definitely not up to the standards for a room that was $260

Great unique property, friendly and accommodating staff. Got busy at times and ran out of breakfast food. Some delays at breakfast due to staffing and business

Overall a good choice that I would be happy to recommended. I appreciated a free upgrade from single room to classic double. Clean and comfortable room and bed, with responsive air-con/heating. Staff generally polite and friendly, BUT I felt very uncomfortable being asked to hand over my phone when I asked for wifi details at Reception. This seemed very odd and inappropriate. (There were bank cards in the phone cover and I regard my phone as generally private) However when he saw I clearly didn't want to do this, the man on reception gave me the information needed. At the time I thought his strange demand must be something to do with the hotel not wanting to tell customers a code directly. But in hindsight, I wonder if an assumption was being made about an older women not being competent to do it herself?! Either way, please do review this practice!

The staff were excellent and the rooms were very nice (we stayed in 2 different rooms). The building is older but very nicely furnished. I would definitely stay here again.

the staff were lovely but the hotel needs a lot of TLC. Very old and tired and needs to be completely redecorated. Good location for walking to Hyde Park, Oxford Street and Mayfair etc. Just very disappointed that the rooms had not been. Redone in many decades. It looked quite worn out.

Good experience

Acceptable but cleanliness is not acceptable

I stay in a lot of hotels but the staff seemed authentically friendly, mostly new and in perhaps in need of more technical training but this was more than made up for by their authenticity and genuine politeness.

Old tired room in the attic. Aircon was good lady in reception was busy discussing an online complaint when I checked out so I left it at that. Cut my leg on the corner of the sink tiles, after a long day it was a bed the night porter was helpful.

Good

I stayed for one night in a tiny room. It was fine for what I needed.

Lovely room, great size, comfy bed, facilities good. Very cost effective and super location near Marble Arch.

Mostly everything.

Amazing stay. Room 8. The staff where amazing. So so helpful. Andreas at reception was fantastic. Loved the feel of the hotel and so near Oxford street. Highly recommend.

Got bed bugs