Novotel Paris Centre Tour Eiffel

Location was perfect. All the staff were incredibly helpful. From the receptionist to the security guards to the luggage team who booked our taxis. Really did make the stay smooth. Nothing was ever an issue to our questions. General hotel was very clean. Lots of still or sparkling water available for refilling of bottles for free. Lifts were amazing and even though on 18th floor never a long wait. Breakfast was standard but good. Children loved it which is what matters! Our only criticism was the shower in our room. It worked and in fairness to hotel we did not complain as only there two nights but it drained slowly and was a bit small. Lived the fridge in room to keep water chilled. Aircon great. All in all would stay again and would recommend.

The property wasn’t very clean, nothing in the room worked (iron, phone, bathroom amenities, tv etc) and our room wasn’t cleaned once.

Location very good, size of room very good. Issues: Dirty shower, with parts falling off. 4 person room, have to set up the sofa bed myself. Rang for an iron 3 times only to be told an hour later, they are all out. Breakfast was strange…. Tiny tiny plates, not enough staff so plates stacking up. Freezing cold crepe/pancakes. Yoghurt machine empty, juice machine empty. Selection was good. Swimming pool, had to book in advance, hadn’t been told that. Get an 8am slot and got the feeling it was for serious swimmers and not children having fun. So bare that in mind.

Service was great but the hotel rooms are very small

Very good hotel near the Eiffel Tower!

Great experience staying at Novotel. Rooms were clean, it is much closer to Eiffel Tower. Many food options are available since we don’t opt for breakfast at Novotel so really can’t comment about food. But all in all we had a great time there, staff is friendly and helpful. You get cabs and metro easily.

The room was spacious. Clean amd family friendly. Security is top notch

Very good place to stay near the Eiffel tower,extremely well kept

maybe always make your bed because they will come even though you put a sign saying you dont want it cleaned

Great place and location

The pool was a horrible experience. You literally have to book it. You cannot even go in there with flip-flops. You would have to cover them and make you shower. It is in one hour increments and the staff of the pool was not friendly. They literally have all these rules, wherw you can’t barely even swim.

Great hotel for a family visiting!

Lovely hotel in a great area. The hotel is a 15 minute walk from the Eiffel Tower. There are hundreds of shops and restaurants minutes from the location. The staff are incredible.

Good and safe location. Old building, the room was fine, bed comfortable, bathroom small. Not modern however was clean and everything worked specially air conditioner. We did not have breakfast at the hotel we choose a local cafe walking distance. The gym felt small and not updated. We only stay two nights, spent most of the time out which the room serve the purpose.

Great location and the family room suited us brilliantly for 5 nights in Paris. The hotel was clean and had lots of space to go and sit, have a drink, play cards and take a breather!

Its not close to eiffel tower there is a 20 mts walk in hot summer 97F better to take a cab. No plastic bottle concept can be trouble some if some one needs water in the middle of night(complementary water bottle is not provided)— food and drinks are good and easy to access—-room design is little different than normal — some people may not like it as the bath room door face directly to the bed—basic carpet—overall is okay to stay as its close to some other outdoor shopping

Dear Hotel Management, I am writing to follow up regarding our recent stay at your hotel\. Unfortunately, our experience was very disappointing\. On the first night after checking into our room, we discovered that the air conditioning was not working\. Around 12:00 a\.m\., we called for assistance, and a technician came to inspect it\. He confirmed that the air conditioning was broken and asked why we had not already been moved to another room\. We were then required to pack our belongings and move rooms the next morning, which was especially difficult with our children\. The replacement room also appeared outdated, and we noticed stains on the carpet, which was disappointing for a hotel of this standard\. During the next morning’s room change, my daughter accidentally left behind her beloved stuffed toy that we had purchased in London\. For the next three days, I repeatedly followed up with the front desk to see if it had been found\. On our last day, Luca informed us that the toy had not yet been located but assured us that if it was found, the hotel would ship it to us\. Or ship a new one He provided us with an email address for follow\-up\. Since returning home, I have sent multiple emails but have not received any response\. I am extremely disappointed by the lack of communication\.

Staff was fabulous

Wonderful property

Great hotel, great location, great staff, I would rate low on house keeping.