Hotel Maximilian

Modern, clean, convenient location, friendly staff, value for money.

Temperature on shower was temperamental

I booked one more night and confirmed with the colleague at the reception during the check in and the day before on a Saturday. However, the reception team had not communicated with the housekeeping team and all my things in my fridge were disposed. I also needed to retrieve all my personal items from the corridor. Some of my clothing was missing, which the hotel was not able to provide a new one. They just kept on apologising without resolving the issue, i.e. providing a new piece of clothing that was threw away by the housekeeping mistake. Bear in mind I realised all my clothes were threw away in a Sunday afternoon when all the shops nearby were closed. The hotel staff was thinking you should go out and buy a new piece of clothing at your own cost and time (which is precious when you are travelling), maybe some shop at Basel remained open, but does it make sense? It is a Best Western Hotel, not a small unknown hotel, this is simply far below standard and disappointing.

Room could have done with a refresh, quite old fashioned

All ok. We used it for a 1 night stop over while on a road trip. Friendly staff at the counter. Clean rooms.

Walk over the bridge from the hotel to a nice area with a fabulous little French restaurant, highly recommend. Hote was a bit confusing to enter but it was clean and ok for the one night.

Hotel is good, it was clean but slightly tired. I was given a room with three single beds when I had booked a double, when I asked for a double room reception said they didn't have one available (which was strange as the hotel seemed quite empty) due to this my safe was not as comfortable as hoped. The room was warm but fans were supplied. Very good wifi. Parking was easy in the shopping centre multi-story. Location is good when driving and for an overnight stay but not too much around.

The hote is clean, quiet, fancy, modern in a great location. You could walk up to France and Switzerland :). Next to beautiful Rhein river and pretty park. On the top of everything it is next to a shopping mall with a big supermarket in. I enjoyed my time there

Fab location. Dad do breakfast or other dining so can't comment but if you want to be in the centre of things & right on the Rhine this is great

Please book with Best Western instead. It’s in the same building with the same reception, but the rooms are separate with an isolated service.

The hotel is basic and dated but clean. Staff messed up the room bookings and overcharged one of our party for an additional person in the room mistakenly, and then was quite rude and defensive when we pointed out the mistake. The problem was resolved the next morning, but the attitude of the night staff supervisor (Danni?) was, frankly, disgusting and disrespectful. I would never stay here again

Even for a 3 star hotel the room was bad, extremely hot, the roof was very very low, the infrastructure was poorly maintained and the overall condition is comparable to a 1 star hotel for 40 euros a night. We had to upgrade to the Best Western hotel which is basically in the same building and shares the reception but for just an additional 20 euros the difference was day and night, clean rooms, new and well maintained infrastructure and amenities and most of all normal height roof with air conditioning.

Family room worked well for two adults and two children. It was however dark, dated and the beds uncomfortable. The car park lifts are completely separate and in total we had to take 3 individual lifts to get luggage to our room from the car and check in. The surrounding area did not feel safe, people were openly selling drugs under the bridge and there were quite a few drunk people hanging about.

Great breakfast buffet, spacious room for family of four, close to tri-nation bridge. Staff were great, 24h front desk staff for check-in. We didn’t use the kitchenette due to short stay but nice touch. Only issue was no AC but the room had several fans.

Great location for transport link into Basel. Tram stop 50 metres away. Footbridge nearby to walk into France and cheaper eating places. Clean room and good breakfast. Decor a bit functional and corporate.

Excellent staff and vey clean. Zero usb or usb-c plugs available in the room. Otherwise a perfect experience.

Greatest

Staff was friendly and helpful but it is an older hotel with limited amenities and no air conditioning. Our room probably hit >35C daily and we didn’t even have a room fan. There is no screen on the windows and so you have to either keep your window wide open for some minimal air flow or box in your room. So very uncomfortable to sleep in during summer. It’s centrally located with transit access minimal walking distance and it is attached to a mall where you can get groceries, pharmaceuticals and food. Overall average stay especially if you’re coming during high heat.

No Air conditioning it would be very uncomfortable if temps outside exceeded 85 degrees. However the breakfast bar was superb there is a walkway bridge to this quaint town in France a shopping mall a park on the Rhine the tram into Basel all within walking steps from the hotel.

Wonderful staff. Immaculate clean. NO air conditioning at this time. Difficult entry to find. You MUST use the physical street address as signs out front are totally ABSENT. Very very large room. Has restaurant on top floor. Reception is on floor six. Very very helpful staff. Very convenient to river cruises.