Sheraton Hong Kong Hotel & Towers

Excellent stay. Very walkable with ferries and metro stations nearby, dining options and entertainment. Will definitely stay here again.

Our stay was wonderful, all the staff were friendly and polite. Room was clean and quiet. Location was very convenient as it was close to MTR and many shopping malls. Our room keeper Elaine was wonderful in keeping our room tidy and clean. I would recommend this location for others who wish to visit Hong Kong.

I recently stayed at Sheraton and had a very disappointing experience regarding their handling of guest safety and support. During my stay, I fell in the parking lot, which was poorly lit and had a raised pathway that was difficult to see. A couple personnel checked with me while I fell in the parking lot and provided an ice pack. Howver, after the incident, I requested three ice packs for my injury, but the hotel failed to provide them and provided one only. Even more concerning, no staff followed up on my condition afterward to check if I was okay or needed further assistance. When I brought up these issues at checkout, I was simply told that they would "improve in the future"—but that does nothing to help me or address the lack of care I experienced. I expected better support from a hotel, especially when it comes to guest safety.

They went the extra mile to make our Anniversary more beautiful. They gave us a very delicious cake and a bottle of wine.

Excellent service and location.

Location, accessibility, friendly staff. We found the services were excellent

good shopping location

Good but not flexible on dates changes even agent want to change

Everything was superb

Great location. It’s very easy to get most the transportation for example, MTR and ferry to century.

centrally located, good price.

The bell service team are fantastic, in particular Tommy Chan .

Great location!

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One of my favorite hotel in HK. U can walk around to everything.

The location of the hotel is perfect, walkable to all sites around.

Very good location for Victoria Bay at Hong Kong.

Location, lounge and customer service

Nice location, friendly staff, good facilities, very good breakfast the only thing not good is that rooms are not soundproof!

I was extremely pleased with our stay at the Sheraton Hong Kong Hotel & Towers. For starters, the location was ideal--close to many major sites, conveniences, and transportation options. We had a waterfront room on a high floor and the view was magnificent. Every time we entered our room during our two-week stay, we were drawn to the window to gaze at the view. The room--and really the whole hotel--was smartly decorated and in excellent condition. We appreciated having a sofa, table, and refrigerator in the room--especially for such a long stay. The staff was uniformly pleasant and accommodating. The hotel gym was better than most hotel gyms and served all our workout needs. On the negative side, we found the main entrance--with its stairs and lack of ramp--inconvenient when we arrived with all our luggage. (Guests arriving by car have easier access through the drive-in side entrance, but we were arriving via public transportation.) And no one seemed to be on hand to help us up with our bags. Also, our one meal at the hotel's Cafe was very disappointing--our worst meal in Hong Kong. Although there were several other restaurants in the hotel, they were for the most part very expensive. A better variety of restaurants would have been appreciated. Fortunately, there were many fine dining options available right nearby in the neighborhood. However, these disappointments were minor given my overall wonderful experience at this hotel.