Shangri-La Bengaluru

A huge thank you to everyone who made my birthday stay so special! Veeru, the room decorations were stunning—you went above and beyond to create such a festive and welcoming atmosphere. It was a wonderful surprise. I also want to shout out Amit and Adanee at breakfast. You both made our mornings so easy and enjoyable by taking such great care of our orders. We really felt pampered!

The ambience is very bad

Best rooms and breakfast.

AC was not working when I checked in. Staff at reception were not welcoming. No information on hotel amenities, restaurants etc were provided. Overall disappointing.

Staff exceedingly polite and caring. Great room for the price - world class is not an exaggeration.

Came to Bangalore as a city stop as we went somewhere else before this. We stayed 4 nights but did not actually go out. The hotel’s food was really good, healthy and a good variety. We tried all restaurants. The Chinese and Indian restaurants were the best. I would say maybe the Japanese and Italian food were good for Indian standards, but as someone who has lived in Italy and love Japanese food, those restaurants were not really good, noodles/ pasta were over cooked and there weren’t the Italian and Japanese flavour required. The rooms were comfy and plenty of things to watch on tv. We were in the 16th floor sos did not really hear the traffic. All staff were very nice, especially Muskan from b Cafe, she really took care of us

Everything was fine except this one staff at break on the 28th when I was going for an omelette, I stood there for 5mins while he ignored me and served others. Not sure if this was because I was brown and the others were white and Asian people. FYI- I am not Indian, but from Mauritius, so I have the same skin colour, but that doesn’t mean that I should get ignored, I paid the same amount as everyone else there. Anyways, other than that, everything else was fine

It is a very nice hotel.

I have given 3 stars for the following reasons: 1) when I first checked in, I asked to use the bathroom in the lobby. It smelled bad - I think the smell was coming from the sewer system. For a ‘5-star’ property, that is unacceptable. 2) When I checked-out, I asked for a printout of my receipt - essentially a piece of paper showing how much I was charged, and the fact that I had paid. Now mind you, although this was booked through Expedia, I chose to pay the hotel directly (the whole amount, in Rupees) when I checked-in. This should not have been a problem, but your front desk staff refused to print me a receipt. I stayed at the Taj Bangalore two days prior, and they were booked through Expedia as well, but they had no problem printing out a receipt for my records. 3) In general the service from the staff was not bad, however when I first checked-in, the man who checked me in, seemed to be somewhat patronizing in his behavior. I guess he just didn’t seem very professional and welcoming (not saying he didn’t smile, etc., just something about his attitude). Again, something I did not experience with the staff at the Taj.

Amazing stay

Was very noisy had to change room twice

Probably one of the best hotels in the world!

Highly recommend

Fantastic overall, highly recommend.

Our fav place to stay. Nice location. The Shangri la quality global standards.

Absolutely excellent staff who went over and above the level of service expected.

Overall experience was good but they don’t allow to click pic near swimming pool. They should allow that too

Great hotel, comfortable in the top 5 hotels I’ve stayed at in Bangalore. I stayed here on a weekend to break up a business trip which was further out of the city. I left my power bank in the bar after one too many of the drinks… I emailed them and managed to resolve it quickly, picked it up the next weekend when I was in town. Fantastic Service all round and great breakfast options.

the staff was amazing. i would stay here just because of the amazing hospitality. simply wonderful

I loved the stay. especially the lounge option. Very friendly and responsible staff. Would definitely recommend to my circle.