Alila Villas Uluwatu

Resorts
9.3
/10
Exceptional
230 reviews

What Guests Say About Their Stay

Zeyad
10.0
/ 10
One of the best properties I have ever been to, from the beginning of the check in until the checkout, rooms were clean, staff were amazing, location was very appropriate, services and requests we have placed were all met with pleasure from the staff and a smile on their faces, I am definitely coming back to alila villas uluwatu, it is the place to go to whenever you want a very calming relaxing vacation, thank you to the property, and all of the staff.
Ning
10.0
/ 10
Architectural masterpiece. Wonderful view. Service is very good and restaurant food is above expectations. The private beach is hard to get to but worth the hike during afternoon. low tide
Ron
10.0
/ 10
Exceptionally lovely staff, like truly wonderful people took very good care of us. Hard to find a more friendly, caring and hospitable hoteliers. The buildings and grounds were impeccable. The food was a little flat but the service more than made up for it!
In the Area
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Jalan Belimbing Sari, Banjar Tambiyak, Desa Pecatu, Bali - Indonesia, Uluwatu, Badung, Bali, Indonesia, 80364

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: resort was previously named Alila Villas Uluwatu, Bali Alila Villas Uluwatu is a resort in a good neighborhood, which is located at Pecatu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Alila Villas Uluwatu

Jalan Belimbing Sari, Banjar Tambiyak, Desa Pecatu, Bali - Indonesia, Uluwatu, Badung, Bali, Indonesia, 80364
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Lobby Alila Villas Uluwatu
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Discover More About Alila Villas Uluwatu

Alila Villas Uluwatu: Your Dream Indonesian Escape

What You Might Like - All About Alila Villas Uluwatu

Alila Villas Uluwatu is more than just a hotel; it's an experience. Guests rave about the breathtaking clifftop location, offering unparalleled ocean views that stretch as far as the eye can see. The villas themselves are havens of luxury, each meticulously designed for ultimate comfort and privacy. Many praise the exceptional service, with staff going above and beyond to cater to every need. From the moment you arrive, you're enveloped in an atmosphere of tranquility and sophistication, making it a truly unforgettable stay.

What sets Alila Villas Uluwatu apart is its seamless blend of luxury and nature. The infinity pools seem to melt into the ocean, creating a stunning visual spectacle. The resort's commitment to sustainability is also a major draw for environmentally conscious travellers. The stunning sunsets are legendary, providing a nightly spectacle that guests consistently highlight in their reviews. It's a place where you can truly unwind and reconnect with yourself and nature.

In short, Alila Villas Uluwatu consistently receives glowing reviews for its exceptional service, stunning location, luxurious villas, and commitment to sustainability. It's a truly special place that offers an unforgettable escape. Book your stay today and experience the magic for yourself!

Concept & Design Alila Villas Uluwatu

Alila Villas Uluwatu is a masterpiece of contemporary design seamlessly integrated into its dramatic clifftop setting. The architecture is inspired by the natural beauty of Bali, using local materials and traditional Balinese elements in a modern interpretation. The design aims to create a sense of harmony between the built environment and the surrounding landscape, resulting in a truly breathtaking resort. The villas are designed to maximise the stunning ocean views, with floor-to-ceiling windows and private balconies or terraces.

While not attributed to a single famous designer, the resort's design is a collaborative effort reflecting a clear vision of sophisticated Balinese style. The overall aesthetic is one of understated elegance, with clean lines, natural materials, and a calming colour palette. The use of natural light and ventilation throughout the villas creates a feeling of spaciousness and serenity. The result is a truly unique and unforgettable design that perfectly complements the stunning natural surroundings.

Stepping into the hotel lobby is like entering a tranquil oasis. The open-plan design allows natural light to flood the space, highlighting the elegant furnishings and stunning views. The atmosphere is calm and inviting, with comfortable seating areas perfect for relaxing and enjoying a drink. The subtle Balinese influences are evident in the décor, creating a sense of place and authenticity.

Different Hotel Room Types Available in Alila Villas Uluwatu

Choosing the perfect

hotel room type

can make or break your holiday. Alila Villas Uluwatu offers a range of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from

affordable hotels nearby

to luxurious escapes. Let's explore the different options available, considering factors like views, smoking preferences, and bathroom amenities.

  • Ocean View Villa:

    Offers breathtaking panoramic ocean views, non-smoking options available, features a bathtub and bidet.
  • Cliff View Villa:

    Stunning cliff and ocean views, smoking and non-smoking options, includes a bathtub and bidet.
  • One-Bedroom Pool Villa:

    Private pool, ocean views, non-smoking options, features a bathtub and bidet.
  • Two-Bedroom Pool Villa:

    Private pool, ocean views, non-smoking options, features two bathrooms with bathtubs and bidets.
  • Three-Bedroom Pool Villa:

    Private pool, ocean views, non-smoking options, features three bathrooms with bathtubs and bidets.

Please note: Alila Villas Uluwatu is not currently pet-friendly.

Unique Hotel Facilities in Alila Villas Uluwatu

Beyond the luxurious rooms, Alila Villas Uluwatu boasts a range of exceptional

hotel facilities

designed to enhance your stay. Whether you're seeking relaxation, adventure, or family fun, there's something for everyone. Let's explore some of the unique offerings available at this stunning

5 stars hotel near by

.

  • Infinity Pools:

    Multiple stunning infinity pools overlooking the ocean, open daily.
  • Spa:

    Offers a range of rejuvenating treatments (additional fee applies, prices vary). Open daily from 9am to 9pm.
  • Fitness Centre:

    State-of-the-art equipment, open 24/7.
  • Kids' Club:

    Supervised activities for children (additional fee may apply for certain activities). Operating hours vary, please check with the hotel.
  • Yoga Pavilion:

    Offers daily yoga and meditation classes (included in some packages, additional fee may apply for others). Check the daily schedule.

Hotel Buffet or Hotel Restaurant / Cafe Available in Alila Villas Uluwatu

Indulge your taste buds at Alila Villas Uluwatu's diverse culinary offerings. From exquisite

hotel buffet

options to fine dining experiences, there's something to satisfy every craving. Let's explore the various

hotel restaurant

and

hotel cafe

options available.

  • The Warung:

    Casual beachfront dining, offering fresh seafood and Indonesian cuisine. Open for lunch and dinner. Prices vary.
  • Cire:

    Fine dining restaurant with stunning ocean views, serving modern Indonesian and international dishes. Open for dinner. Prices vary.
  • The Pool Bar:

    Offers light snacks, refreshing drinks, and cocktails by the pool. Open daily.

Please note: Specific menus and pricing are subject to change. Check with the hotel for the most up-to-date information.

Easy Access from and to Airport

Reaching Alila Villas Uluwatu from the airport is straightforward, with several convenient options available. Whether you prefer a private transfer or public transport, finding your way to this luxurious

best hotel nearby

is easy. Let's explore your transportation choices.

  • Hotel Transfer:

    Alila Villas Uluwatu offers a convenient airport pick-up service. Booking is recommended in advance.
  • Taxi:

    Taxis are readily available at the airport.
  • Private Car:

    Hiring a private car offers a comfortable and direct transfer.

Nearby MRT Station & Bus Stops Nearby

While Alila Villas Uluwatu is located in a more secluded area, convenient public transport options are still accessible. For those wishing to explore the surrounding area using local transport, here's what you need to know about nearby

MRT nearby

and

bus stops nearby

.

  • Nearest Bus Station:

    [Name of nearest bus station], approximately [distance] from the hotel. Payment can be made using cash or a local transport card.
  • Nearest MRT Station:

    [Name of nearest MRT station], approximately [distance] from the hotel. Payment can be made using a local transport card.

Please note: Distances are approximate and may vary depending on the specific location within the resort. Check with the hotel for precise directions and transport schedules.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Alila Villas Uluwatu

Alila Villas Uluwatu is ideally situated near a variety of family-friendly attractions. Whether you're looking for cultural experiences, natural wonders, or thrilling adventures, there's plenty to see and do in the area. Here are a few suggestions for

nearby attractions

and

nearby activities

.

  • Uluwatu Temple:

    A stunning clifftop temple with breathtaking ocean views. Entry fee applies. Approximately [distance] from the hotel.
  • Dreamland Beach:

    A beautiful beach perfect for swimming and surfing. Free entry. Approximately [distance] from the hotel.
  • Padang Padang Beach:

    A secluded beach known for its stunning beauty. Free entry. Approximately [distance] from the hotel.
  • Garuda Wisnu Kencana Cultural Park:

    A large cultural park featuring impressive statues and cultural performances. Entry fee applies. Approximately [distance] from the hotel.
  • Waterbom Bali:

    A world-class water park with thrilling slides and attractions for all ages. Entry fee applies. Approximately [distance] from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations Near Alila Villas Uluwatu

Looking for alternative accommodation options near Alila Villas Uluwatu? Whether you're seeking a luxurious escape or a more budget-friendly stay, there are several excellent choices in the area. Here are some suggestions for

cheap hotels nearby

and other

affordable hotels nearby

.

  • Luxury Accommodations:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3]
  • 4 Star Hotel:

    [Hotel Name 4], [Hotel Name 5], [Hotel Name 6]
  • 3 Star Hotel:

    [Hotel Name 7], [Hotel Name 8], [Hotel Name 9]

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its stunning location, luxurious villas, and exceptional service, Alila Villas Uluwatu offers an unforgettable Indonesian escape. To make your dream holiday a reality, why not book your stay today? Traveloka offers fantastic deals on

book cheap hotels

, helping you find the perfect accommodation to suit your needs and budget. And don't forget to check out our deals on

cheap hotels nearby

to find even more great options. Plus, you can easily

book cheap air tickets to Indonesia

with Traveloka, making your entire travel planning process simple and stress-free. Start planning your adventure today!

All facilities in Alila Villas Uluwatu

Bar, Cafe and Lounge Alila Villas Uluwatu
Bar, Cafe and Lounge
Swimming Pool Alila Villas Uluwatu
Swimming Pool
Entertainment Facility Alila Villas Uluwatu
Entertainment Facility
Fitness Center Alila Villas Uluwatu
Fitness Center
Functional Hall Alila Villas Uluwatu
Functional Hall

Things to Do

  • Massage
  • Fitness center
  • Spa
  • Outdoor pool
  • Private beach nearby
  • Indoor pool

Public Facilities

  • Room service
  • Parking
  • Safety deposit box
  • WiFi in public area
  • Restaurant

Hotel Services

  • Concierge
  • Tours
  • Luggage storage
  • 24-hour Receptionist

Transportation

  • Airport transfer
  • Bicycle rental
  • Car rental

Food and Drinks

  • Poolside bar

General

  • Family room

Shuttle Service

  • Airport transfer

Business Facilities

  • Business center

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Alila Villas Uluwatu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Check-in time at 3PM

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Alila Villas Uluwatu
65
Number of floors in Alila Villas Uluwatu
1
Another facilities in Alila Villas Uluwatu
Massage, Fitness center, Spa, Outdoor pool, Private beach nearby

Frequently asked question in Alila Villas Uluwatu

Is Alila Villas Uluwatu parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests at Alila Villas Uluwatu. We also offer a convenient valet parking service for your car, ensuring a smooth and hassle-free arrival and departure.
Does Alila Villas Uluwatu offer hotel smoking rooms or designated smoking areas for guests?
No, Alila Villas Uluwatu is a completely non-smoking hotel. They do not offer hotel smoking rooms or any designated smoking areas for guests. This policy is in place to ensure a healthy and pleasant environment for all visitors.
Does Alila Villas Uluwatu offer free hotel Wi-Fi for guests during their stay?
Yes, Alila Villas Uluwatu provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues, don't hesitate to contact the hotel reception for assistance with your hotel wifi connection.
Where is the nearest MRT station or bus stops nearby Alila Villas Uluwatu? What are the top visitor attractions near the hotel?
The nearest public transport to Alila Villas Uluwatu is not an MRT station, as these are not common in this area of Bali. You'll find local bus stops nearby, though accessing them may require a taxi or resort transfer. For visitor attractions, consider the stunning Uluwatu Temple, known for its clifftop location and Kecak dance performances, and Padang Padang Beach, famous for its beautiful surf breaks. These are easily accessible by taxi.
Is Alila Villas Uluwatu a pet friendly hotel?
No, Alila Villas Uluwatu is not a pet-friendly hotel. Their policy doesn't allow pets on the property. If you're looking for a holiday with your furry friend, you'll need to explore other options; finding a suitable pet friendly hotel or animal friendly hotels might require some further searching.
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More Reviews from Other Guests in Alila Villas Uluwatu

Overall Ratings & Reviews Alila Villas Uluwatu

Traveloka (24)
Other sources (206)
9.4
Exceptional
From 206 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

7.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Alila Villas Uluwatu

Number of reviews per page
20
40
Top reviews
Nabila
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Zeyad
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One of the best properties I have ever been to, from the beginning of the check in until the checkout, rooms were clean, staff were amazing, location was very appropriate, services and requests we have placed were all met with pleasure from the staff and a smile on their faces, I am definitely coming back to alila villas uluwatu, it is the place to go to whenever you want a very calming relaxing vacation, thank you to the property, and all of the staff.
Read More
Ning
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Architectural masterpiece. Wonderful view. Service is very good and restaurant food is above expectations. The private beach is hard to get to but worth the hike during afternoon. low tide
Wessel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Very helpful staff
Ana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

All was perfect
Jean elie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Lovely resort perfect 👍
Elyas
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

superb
Ron
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Exceptionally lovely staff, like truly wonderful people took very good care of us. Hard to find a more friendly, caring and hospitable hoteliers. The buildings and grounds were impeccable. The food was a little flat but the service more than made up for it!
Kristy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Absolutely beautiful and serene! This place is a must for anyone who wishes to visit Bali :)
Nadeem
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

What a la Amazing hotel, worth the hype. Best hotel I’ve been to in Bali , better than both four seasons I’ve stayed in before! Service is amazing and the design of this hotel is a master piece! All villas with big pools, yoga in the morning - food is delicious! A dream stay
Maria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Lo que no me gusto es que el local que tienen para ver la puesta del sol no se ve
Glen
10.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Simply wonderful if you can afford it. The real deal
Craig
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues: Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help. Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's. We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne. Staff vanished for over 15 minutes in the sunset bar, we just left without signing. What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time. Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised. For reference, I stayed with a friend & we travel the world in the best 5 star hotels.
Read More
Nicholas
10.0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

The best
Jillian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 157 week(s) ago

Hotels.com verified review

We had an amazing stay at this beautiful resort. The team was so welcoming and ensured that we were comfortable throughout our stay. The food at both restaurants - cire & the warung - were fantastic.
Kathleen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Amazing property, staff, views, food, room, EVERYTHING was perfect! Cannot recommend this place enough!
Alka
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Service and room was exocetpitonal and room was phenomenal. Love this hotel and would come back. Wie our butler was amazing and helpful and lived on chalk gave us upgrade to the Presidental 4 bedroom suite
James
6.0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Amazing venue. Staff were very friendly and appeared to be willing to help but unfortunately consistently under delivered. Apart from two staff the rest were unfortunately we’re very poorly trained. Unbelievably slow service - slowest I have ever experienced in Asia - a simple drink took 45 mins to arrive. 30 mins for a menu to arrive after sitting down at the restaurant. All of the wine was clearly kept poorly - flat champagne for example. Which is a shame as the quality of the food was excellent as was the accommodation, if a little tired. Simple basic training would go a long way and make this place worth the money. There are other cheaper places with better service next door.
Read More
Faye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 317 week(s) ago

Expedia Group verified review

Nice and chic place with excellent service. Restaurants are all great!!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

The property is absolutely spectacular and we were treated with then utmost care. Randu took extra special care with us at breakfast which mad every morning that much better than the next. One feedback, property to look at increasing the experiences offered - aligned to their sustainability mission. Overall incredible and would absolutely recommend it!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Alila Villas Uluwatu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Alila Villas Uluwatu

Traveloka (24)
Other sources (206)
9.4
Exceptional
From 206 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

7.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Alila Villas Uluwatu

Number of reviews per page
20
40
Top reviews
Nabila
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

.
Zeyad
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One of the best properties I have ever been to, from the beginning of the check in until the checkout, rooms were clean, staff were amazing, location was very appropriate, services and requests we have placed were all met with pleasure from the staff and a smile on their faces, I am definitely coming back to alila villas uluwatu, it is the place to go to whenever you want a very calming relaxing vacation, thank you to the property, and all of the staff.
Read More
Ning
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Architectural masterpiece. Wonderful view. Service is very good and restaurant food is above expectations. The private beach is hard to get to but worth the hike during afternoon. low tide
Wessel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Very helpful staff
Ana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

All was perfect
Jean elie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Lovely resort perfect 👍
Elyas
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

superb
Ron
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Exceptionally lovely staff, like truly wonderful people took very good care of us. Hard to find a more friendly, caring and hospitable hoteliers. The buildings and grounds were impeccable. The food was a little flat but the service more than made up for it!
Kristy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Absolutely beautiful and serene! This place is a must for anyone who wishes to visit Bali :)
Nadeem
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

What a la Amazing hotel, worth the hype. Best hotel I’ve been to in Bali , better than both four seasons I’ve stayed in before! Service is amazing and the design of this hotel is a master piece! All villas with big pools, yoga in the morning - food is delicious! A dream stay
Maria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Lo que no me gusto es que el local que tienen para ver la puesta del sol no se ve
Glen
10.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Simply wonderful if you can afford it. The real deal
Craig
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

This property is in a beautiful location & is good if you want to visit savaya but it’s 2 or 3 nights maximum but it does have major service issues: Clear shortage of staff in all front of house areas. Often waiting for someone to attend to you. Lack of recognisable reception or concierge really doesn’t help. Staff often confused if breakfast is or isn’t included. Also, Breakfast menu changes daily which clearly creates quality control issues in the food because a lot of the dishes are poorly conceived and executed. Worst breakfast I had in the 6 hotels I visited in Bali. Going back to basics with 2 or 3 daily specials would massively improve service, along with making it inclusive for all market's. We ordered two glasses of champagne for dinner, cold glasses turned up but champagne was over 15 minutes later and then total confusion between all 5 waiting staff what to do because they realised glasses were no longer cold. It took over 20 minutes to get 2 glasses of champagne. Staff vanished for over 15 minutes in the sunset bar, we just left without signing. What became obvious during my stay is the hotel has a lot of weddings & I think this leads to the staff shortages and quality issues. Everyone is trying to service the hotel & the wedding at the same time. Hotel just needs a new GM as the issues all come from the top. Staff clearly not well trained & organised. For reference, I stayed with a friend & we travel the world in the best 5 star hotels.
Read More
Nicholas
10.0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

The best
Jillian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 157 week(s) ago

Hotels.com verified review

We had an amazing stay at this beautiful resort. The team was so welcoming and ensured that we were comfortable throughout our stay. The food at both restaurants - cire & the warung - were fantastic.
Kathleen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Amazing property, staff, views, food, room, EVERYTHING was perfect! Cannot recommend this place enough!
Alka
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Service and room was exocetpitonal and room was phenomenal. Love this hotel and would come back. Wie our butler was amazing and helpful and lived on chalk gave us upgrade to the Presidental 4 bedroom suite
James
6.0
/10
Reviewed 180 week(s) ago

Hotels.com verified review

Amazing venue. Staff were very friendly and appeared to be willing to help but unfortunately consistently under delivered. Apart from two staff the rest were unfortunately we’re very poorly trained. Unbelievably slow service - slowest I have ever experienced in Asia - a simple drink took 45 mins to arrive. 30 mins for a menu to arrive after sitting down at the restaurant. All of the wine was clearly kept poorly - flat champagne for example. Which is a shame as the quality of the food was excellent as was the accommodation, if a little tired. Simple basic training would go a long way and make this place worth the money. There are other cheaper places with better service next door.
Read More
Faye
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 317 week(s) ago

Expedia Group verified review

Nice and chic place with excellent service. Restaurants are all great!!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

The property is absolutely spectacular and we were treated with then utmost care. Randu took extra special care with us at breakfast which mad every morning that much better than the next. One feedback, property to look at increasing the experiences offered - aligned to their sustainability mission. Overall incredible and would absolutely recommend it!
Read More
Number of reviews per page
20
40