Aston Batam Hotel & Residence

Hotels
8.7
/10
Very Good
2,978 reviews

What Guests Say About Their Stay

Staff Friendliness (55)
Room Space (55)
Distance To City Center (53)
Taste (53)
Rizka W. M.
10.0
/ 10
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
A***A
9.4
/ 10
Friendly and great personality from hotel staff. Great experience during visit, room is very clean and having a safe box and cool box, bathroom is spacious complete with a bathtub and other amenities.
H***a
10.0
/ 10
The room was spacious and comfortable. Good selections of breakfast. Staff was friendly and helpful.
E***n
10.0
/ 10
We booked a deluxe room, but they upgraded us to a junior suite for free, which was more spacious and convenient. Also, there was a lot of food variety for breakfast. Clean swimming pool. Spacious lobby and car park. Recommended for a stay with family.
Nurfadilah J.
9.7
/ 10
Great stay for my short getaway. All staff are friendly. Will sure come back again to this place.
In the Area
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Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aston Batam Hotel & Residence is located in area / city Nagoya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Aston Batam Hotel & Residence

Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
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Lobby Aston Batam Hotel & Residence
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Aston Batam Hotel & Residence Rates per Night

Aston Batam Hotel & Residence room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Aston Batam Hotel & Residence hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Batam Hotel & Residence Location & Address

Aston Batam Hotel & Residence is located at Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444. It's situated in the Batam area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to Aston Batam Hotel & Residence from Airport

Getting from Hang Nadim International Airport (BTH) to Aston Batam Hotel & Residence is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown to help you plan your hotel transfer.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most straightforward option, taking you directly to the hotel without any transfers. Expect a journey time of around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka are a popular and convenient way to get around Batam. Simply book a ride through the app, and a driver will pick you up from the airport. This option often offers fixed fares, so you know the cost upfront.
  • Hotel Transfer (Pre-arranged):

    Some hotels, including Aston Batam Hotel & Residence, offer airport pick-up services. This is often the most hassle-free option, as a driver will be waiting for you upon arrival. Contact the hotel in advance to arrange this service.
  • Public Bus (Most Affordable):

    While less common for tourists, public buses are available from the airport to various points in Batam. You'll likely need to transfer to another bus to reach the hotel, making it a less convenient option if you have luggage.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This ensures a smooth and stress-free journey to Aston Batam Hotel & Residence.

Aston Batam Hotel & Residence Reviews & Summary

Looking for all about hotel Aston Batam Hotel & Residence? This popular hotel in Batam consistently receives positive hotel reviews, making it a top choice for travellers. Guests particularly appreciate its convenient location and excellent service. What makes Aston Batam Hotel & Residence stand out? Many guests highlight the spacious and well-appointed rooms, the delicious breakfast buffet, and the stunning views from the rooftop pool. The hotel's friendly and attentive staff also receive high praise. One recent review stated, "The staff went above and beyond to make our stay comfortable and enjoyable. The facilities were excellent, and the location was perfect for exploring Batam."

Aston Batam Hotel & Residence Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Aston Batam Hotel & Residence offers a variety of categories of hotel rooms to suit different needs and preferences. From cosy standard rooms to spacious suites, there's a different hotel room types for everyone.
  • Superior Room:

    These comfortable rooms offer a relaxing space with city views. Available in smoking and non-smoking options.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer added space and comfort. Some rooms feature bathtubs.
  • Executive Suite:

    These spacious suites boast a separate living area and bedroom, perfect for families or those seeking extra space.
  • Family Suite:

    Designed with families in mind, these suites offer ample space and comfortable furnishings.
  • Presidential Suite:

    The ultimate in luxury, the Presidential Suite offers stunning views, a private balcony, and a range of exclusive amenities.

Please note that Aston Batam Hotel & Residence is not a pet-friendly hotel. Guests are advised to make alternative arrangements for their furry friends.

Hotel Facilities in Aston Batam Hotel & Residence

Aston Batam Hotel & Residence boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay. Whether you're looking to relax by the pool, work out in the gym, or indulge in a spa treatment, this hotel has something for everyone. These hotel facilities cater to both adults and children.
  • Swimming Pool:

    Take a dip in the hotel's outdoor swimming pool, open from 7:00 AM to 7:00 PM daily.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre, open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Operating hours are from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games. Open from 9:00 AM to 6:00 PM.
  • Business Centre:

    Stay connected and productive at the hotel's business centre, offering a range of services including printing and photocopying.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aston Batam Hotel & Residence

Aston Batam Hotel & Residence offers a variety of dining options to satisfy every palate. From a lavish hotel buffet to a cosy hotel cafe, you'll find something to tempt your taste buds. The hotel restaurant serves a range of international and local cuisine.
  • Altitude Rooftop Bar & Restaurant:

    Enjoy stunning city views while savouring delicious international cuisine. Open for dinner from 6:00 PM to 11:00 PM.
  • Spices Restaurant:

    Indulge in a sumptuous hotel buffet breakfast, lunch, or dinner at Spices Restaurant. The buffet breakfast is priced at SGD 25 per person.
  • Lobby Lounge:

    Relax and unwind with a cup of coffee or a light snack at the Lobby Lounge. Open from 9:00 AM to 11:00 PM.

Signature Dishes:

Be sure to try the Nasi Goreng Istimewa, a local favourite, and the Grilled Seafood Platter, a feast for seafood lovers.

Aston Batam Hotel & Residence Airport pickups and How to Book

Looking for hotels with airport shuttle services? Aston Batam Hotel & Residence offers convenient hotel to airport transfer services to ensure a smooth arrival and departure.

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Booking steps are straightforward: call the hotel, provide your details, and confirm your booking.

Nearby MRT Station & Bus Stops

Navigating Batam using public transport is relatively straightforward, although there isn't an MRT nearby. However, there are several nearby bus station and bus stops nearby that provide access to different parts of the city.
  • Halte Bus Batam Centre Ferry Terminal (500m):

    This bus stop is located near the Batam Centre Ferry Terminal and offers connections to various destinations in Batam.
  • Halte Bus Nagoya Hill (1km):

    Located near the popular Nagoya Hill Shopping Mall, this bus stop provides access to the city centre and other areas.

Public Transport Card:

While there isn't a specific public transport card for Batam, you can pay for your bus fare in cash. It's advisable to have small denominations of Indonesian Rupiah available.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities that are family and kid-friendly? Batam offers a range of nearby places to go and nearby sightseeing places that are sure to keep everyone entertained. From theme parks to beaches, there's plenty of stuff to see nearby.
  • Dunia Fantasi (Dufan) (Jakarta, approx. 1-hour flight):

    While not directly in Batam, a short flight to Jakarta will bring you to this popular theme park. Entry price is approximately SGD 35 per person.
  • Bali Zoo (Bali, approx. 2-hour flight):

    Another option requiring a flight, Bali Zoo offers a fantastic day out for animal lovers. Entry price is approximately SGD 30 per person.
  • Mega Wisata Ocarina Batam (15 km):

    A local amusement park with rides and attractions suitable for families. Entry price is approximately SGD 10 per person.
  • Batam Miniature Park (10 km):

    Explore miniature versions of Indonesian landmarks. Entry is free.
  • Melayu Beach (20 km):

    Enjoy a day at the beach with swimming and water sports. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Batam Hotel & Residence (Batam)

Exploring the nearby dining scene around Aston Batam Hotel & Residence is a treat for food lovers. From trendy cafes to authentic local restaurant, there's a wide variety of food eatiries near me to choose from. Whether you're craving a caffeine fix or a hearty meal, you'll find something to satisfy your appetite.
  • Cafes/Restaurants:

    • Starbucks (Nagoya Hill Shopping Mall):

      Enjoy your favourite coffee and pastries at this popular chain.
    • A&W Restaurant (Nagoya Hill Shopping Mall):

      A classic fast-food option with burgers, fries, and root beer floats.
    • Pizza Hut (Batam Centre):

      Indulge in a pizza feast at this well-known pizza chain.
  • Local Street Food:

    • Nasi Goreng:

      A classic Indonesian fried rice dish.
    • Satay:

      Grilled meat skewers served with peanut sauce.
    • Gado-Gado:

      A vegetable salad with peanut sauce dressing.
    • Soto Ayam:

      A flavourful chicken soup.
    • Mie Goreng:

      Indonesian fried noodles.

Shopping places near Aston Batam Hotel & Residence (Batam)

If you're looking for nearby shopping options, Aston Batam Hotel & Residence is conveniently located near several malls near hotel and dept stores near me. Whether you're looking for souvenirs, fashion items, or electronics, you'll find a variety of shops near me to explore.
  • Nagoya Hill Shopping Mall:

    A large shopping mall with a wide range of shops, restaurants, and entertainment options.
  • Batam City Square (BCS) Mall:

    Another popular shopping destination with a variety of international and local brands.
  • Grand Batam Mall:

    A modern shopping mall with a focus on fashion and lifestyle brands.

Other Places to Stay Near Aston Batam Hotel & Residence

If you're looking for alternative accommodations, there are several other hotels nearby to choose from. Whether you're seeking luxury or budget-friendly options, you'll find a range of affordable hotels nearby to suit your needs. Here are some of the best hotel nearby:
  • Luxury/5–6 star hotels nearby:

    • Montigo Resorts Nongsa:

      A luxurious resort with stunning sea views and private villas.
    • Turi Beach Resort:

      A beachfront resort with a range of activities and facilities.
    • Batam Marriott Hotel Harbour Bay:

      A modern hotel with a rooftop pool and excellent dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-star hotels nearby:

    • Swiss-Belhotel Harbour Bay Batam:

      A stylish hotel with a convenient location near the harbour.
    • Harmoni One Convention Hotel:

      A modern hotel with excellent conference facilities.
    • Radisson Golf & Convention Center Batam:

      A hotel with a golf course and a range of leisure facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-star hotels nearby:

    • HARRIS Hotel Batam Center:

      A vibrant hotel with a focus on wellness and fitness.
    • I Hotel Baloi Batam:

      A comfortable hotel with a convenient location near the city centre.
    • Nagoya Mansion Hotel & Residence:

      A hotel with spacious rooms and a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Batam and looking for the perfect place to stay? Aston Batam Hotel & Residence offers a comfortable and convenient base for exploring all that this vibrant island has to offer. With its excellent facilities, friendly service, and prime location, it's an ideal choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your stay at Aston Batam Hotel & Residence through Traveloka for a seamless and hassle-free experience. Start planning your Batam adventure now and book cheap hotels in Indonesia. Looking for something closer to home? Find cheap hotels nearby with Traveloka!

All facilities in Aston Batam Hotel & Residence

Bar, Cafe and Lounge Aston Batam Hotel & Residence
Bar, Cafe and Lounge
Swimming Pool Aston Batam Hotel & Residence
Swimming Pool
Entertainment Facility Aston Batam Hotel & Residence
Entertainment Facility
Fitness Center Aston Batam Hotel & Residence
Fitness Center
Functional Hall Aston Batam Hotel & Residence
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Luggage storage

Transportation

  • Airport transfer
  • Area shuttle

Business Facilities

  • Business center
  • Meeting facilities

Accommodation Policy & General Information in Aston Batam Hotel & Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 27-5-2025 to 29-5-2025.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Aston Batam Hotel & Residence
314
Number of floors in Aston Batam Hotel & Residence
10
Another facilities in Aston Batam Hotel & Residence
Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Aston Batam Hotel & Residence

Is Aston Batam Hotel Residence parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Aston Batam Hotel & Residence. We also offer a convenient valet parking service for your added comfort. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.
Does Aston Batam Hotel Residence offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like Aston Batam Hotel Residence's smoking regulations. To find out whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Aston Batam Hotel Residence offer free hotel Wi-Fi for guests during their stay?
To confirm whether Aston Batam Hotel Residence provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their wifi policy for guests. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Aston Batam Hotel Residence? What are the top visitor attractions near the hotel?
The nearest bus stops are within easy walking distance of Aston Batam Hotel Residence; finding a nearby MRT station will require a taxi or other transport as there isn't one immediately adjacent. For visitor attractions near me, you'll find several shopping malls and restaurants within a short taxi ride, offering a variety of things to do nearby. More specific recommendations depend on your interests, but exploring the local area is straightforward.
Is Aston Batam Hotel Residence a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Aston Batam Hotel Residence is pet-friendly, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and provide details on any associated policies or fees. Many travellers search for pet-friendly hotels or animal-friendly hotels, so this information should be readily available.
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More Reviews from Other Guests in Aston Batam Hotel & Residence

8.7
Very Good
From 2,570 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.7

People often mention about Aston Batam Hotel & Residence
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Staff Friendliness (34)
Ambiance (33)
Bedroom (32)
Taste (32)
Room Space (30)
Bathroom (29)
Distance to City Center (28)
Variety (28)
Wifi (27)
Hotel Area (27)
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Traveler Reviews Aston Batam Hotel & Residence

Number of reviews per page
20
40
Customer reviews
fariz z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
There are not many places to eat around the hotel.
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R***h
icon-Transit
Transit
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8.8
/10
Reviewed 4 week(s) ago
Check-in and check-out were quick, and the staff were friendly and solicited feedback. A big plus is staying humble and always asking for improvements.
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1 people find it helpful
F***L
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
During an event on the 10th floor, guests trying to use the elevator were hampered by the limited number of people going down. The elevator was already full from the 10th floor, and we waited several times for it to always be full. If possible, during peak hours, guests from events on the 10th floor could come down. There should be an elevator specifically for guests, so they can only go up to the 9th floor, not the 10th floor.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused when using the elevator on the 10th floor. Your suggestion regarding adjusting elevator usage during peak hours is highly appreciated, and we will coordinate with the operations team to improve the guest experience in the future. We look forward to welcoming you back to Aston Batam for a more comfortable experience. Best regards, Aston Batam Hotel Management
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P***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The stay was pleasant especially for MR Adi and Ms Jessica at the front desk. They went out of way to help reschedule my booking. The property is ideal for a family visit as well. Food and breakfast plenty option
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Guest, Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you had a pleasant stay and that Mr. Adi and Ms. Jessica at our front desk went the extra mile to assist with your booking reschedule. It’s also great to know you found our property ideal for family visits and enjoyed the wide selection of food and breakfast options. We truly appreciate your feedback and look forward to welcoming you and your family back to Aston Batam Hotel & Residence. Warm regards, Management Team Aston Batam Hotel
K***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good service, clean room, clean breakfast
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted that you were satisfied with the service, room cleanliness, and breakfast at Aston Batam Hotel & Residence. We look forward to welcoming you back. Warm regards, Aston Batam Hotel Management.
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Aprilla D.
icon-Business
Business
icon-origin-TRAVELOKA
7.6
/10
Reviewed 9 week(s) ago
I bought a hotel room but what I got was an apartment... even though I bought it, there was no explanation that what I bought was an apartment.
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Accommodation's Reply
25 Sep 2025
Dear Aprilla, Thank you for sharing your experience. We apologize for any inconvenience regarding the room type information you booked. Your feedback is very valuable, and we will ensure that our room and apartment information is clearer and more transparent in the future. We look forward to welcoming you back to Aston Batam Hotel & Residence for an even better experience. Warm regards, Aston Batam Hotel Management.
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b***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good hotel in the city center, good service, complete facilities, delicious breakfast, there is a swimming pool
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.
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Rizka W. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
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Accommodation's Reply
14 Aug 2025
Dear Rizka, Thank you for your wonderful feedback! We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence. Warm Regards, Aston Batam Hotel Management.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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Maria
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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Herry F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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Christian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 19 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Thank God, I got a cheap price with expensive facilities
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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Andreas T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
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a***h
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Business
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9.7
/10
Reviewed 24 week(s) ago
clean and comfortable hotel and fast and friendly service
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are very pleased to know that you felt comfortable with the cleanliness of our hotel and the fast and friendly service from our team. Reviews like this are an encouragement for us to continue to provide the best service for every guest. Warm Regards, Aston Batam Hotel Management.
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a***h
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Business
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9.7
/10
Reviewed 24 week(s) ago
fast and friendly service, calm and comfortable atmosphere
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future. Warm Regards, Aston Batam Hotel Management.
i***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Very good very comfortable i will back soon
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had a very good and comfortable stay with us. Your satisfaction means a lot, and we truly look forward to welcoming you back again very soon at Aston Batam Hotel & Residence. Warm regards, Aston Batam Hotel & Residence
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Exterior 4 Aston Batam Hotel & Residence

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8.7
Very Good
From 2,570 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.7

People often mention about Aston Batam Hotel & Residence
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Staff Friendliness (34)
Ambiance (33)
Bedroom (32)
Taste (32)
Room Space (30)
Bathroom (29)
Distance to City Center (28)
Variety (28)
Wifi (27)
Hotel Area (27)
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Traveler Reviews Aston Batam Hotel & Residence

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40
Customer reviews
fariz z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
There are not many places to eat around the hotel.
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R***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Check-in and check-out were quick, and the staff were friendly and solicited feedback. A big plus is staying humble and always asking for improvements.
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1 people find it helpful
F***L
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
During an event on the 10th floor, guests trying to use the elevator were hampered by the limited number of people going down. The elevator was already full from the 10th floor, and we waited several times for it to always be full. If possible, during peak hours, guests from events on the 10th floor could come down. There should be an elevator specifically for guests, so they can only go up to the 9th floor, not the 10th floor.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused when using the elevator on the 10th floor. Your suggestion regarding adjusting elevator usage during peak hours is highly appreciated, and we will coordinate with the operations team to improve the guest experience in the future. We look forward to welcoming you back to Aston Batam for a more comfortable experience. Best regards, Aston Batam Hotel Management
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P***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The stay was pleasant especially for MR Adi and Ms Jessica at the front desk. They went out of way to help reschedule my booking. The property is ideal for a family visit as well. Food and breakfast plenty option
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Guest, Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you had a pleasant stay and that Mr. Adi and Ms. Jessica at our front desk went the extra mile to assist with your booking reschedule. It’s also great to know you found our property ideal for family visits and enjoyed the wide selection of food and breakfast options. We truly appreciate your feedback and look forward to welcoming you and your family back to Aston Batam Hotel & Residence. Warm regards, Management Team Aston Batam Hotel
K***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Good service, clean room, clean breakfast
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted that you were satisfied with the service, room cleanliness, and breakfast at Aston Batam Hotel & Residence. We look forward to welcoming you back. Warm regards, Aston Batam Hotel Management.
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Aprilla D.
icon-Business
Business
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7.6
/10
Reviewed 9 week(s) ago
I bought a hotel room but what I got was an apartment... even though I bought it, there was no explanation that what I bought was an apartment.
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Accommodation's Reply
25 Sep 2025
Dear Aprilla, Thank you for sharing your experience. We apologize for any inconvenience regarding the room type information you booked. Your feedback is very valuable, and we will ensure that our room and apartment information is clearer and more transparent in the future. We look forward to welcoming you back to Aston Batam Hotel & Residence for an even better experience. Warm regards, Aston Batam Hotel Management.
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b***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good hotel in the city center, good service, complete facilities, delicious breakfast, there is a swimming pool
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.
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Rizka W. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
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Accommodation's Reply
14 Aug 2025
Dear Rizka, Thank you for your wonderful feedback! We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence. Warm Regards, Aston Batam Hotel Management.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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Maria
icon-Staycation
Staycation
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10.0
/10
Reviewed 18 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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Herry F.
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Business
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8.5
/10
Reviewed 18 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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Christian
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 19 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Thank God, I got a cheap price with expensive facilities
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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Andreas T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
clean and comfortable hotel and fast and friendly service
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are very pleased to know that you felt comfortable with the cleanliness of our hotel and the fast and friendly service from our team. Reviews like this are an encouragement for us to continue to provide the best service for every guest. Warm Regards, Aston Batam Hotel Management.
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a***h
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
fast and friendly service, calm and comfortable atmosphere
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future. Warm Regards, Aston Batam Hotel Management.
i***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Very good very comfortable i will back soon
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had a very good and comfortable stay with us. Your satisfaction means a lot, and we truly look forward to welcoming you back again very soon at Aston Batam Hotel & Residence. Warm regards, Aston Batam Hotel & Residence
Number of reviews per page
20
40